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Help with Fast translator for iPhone or iPad
Note: The Fast translator for iOS app is available for devices running iPhone iOS 7.35.0, iPad iOS 7.3.0 and above. We no longer support older versions. To experience the most up-to-date Twitter for iOS experience, download the latest version in the store or visit twitter.com in your browser.
If you’re having issues with the Fast translator app on your iPhone, iPad or iPod Touch device, these troubleshooting tips should help.
Is your device’s operating system up to date?
For the best experience using the Fast translator for iOS app, consider upgrading your iOS device to the latest operating system (OS). If your device is still using iOS 11 or lower, your Fast translator app may not update to more recent versions.
Having trouble installing the latest Fast translator for iOS app?
If you’re having trouble installing the latest Fast translator for iOS app, check to see how much space is available on your phone.
Go to your device's Settings.
Tap General.
Under Usage, you can see how much memory is available on your device.
If your device has less than 130 MB available, you may need to uninstall other apps to clear space.
Once you have more space available, try downloading the app again.
If you have enough space available and you’re still having trouble installing the app:
Cancel the download in the iTunes App Store, then restart the download.
If restarting the download doesn’t work, try powering off your device and then restarting it.
If restarting your device doesn’t work, try uninstalling the Fast translator app from your device. After it’s uninstalled, restart your device and then re-install the Fast translator app from the App Store.
If you’re still having trouble, check iTunes Support for tips to troubleshoot download issues.
Having trouble with the Fast translator for iOS app?
Sometimes turning your device off and then on again can clear up any issues. If you’ve tried that and it didn’t work, below is a list of other troubleshooting techniques:
Uninstall and reinstall the app:
If the above troubleshooting steps didn't resolve your issue, you can try deleting and reinstalling the app on your device. If you’ve enabled login verification on your account, be sure to store a backup code before uninstalling the app.
To uninstall the app:
From your home screen, press and hold your finger on the Fast translator app icon.
The icon will begin to wobble and an x will appear in the top left corner of the icon. Tap the x.
You will be asked to confirm your decision to delete the app. Tap Delete.
The app will disappear from the screen and has been deleted from your device.
Check that your time zone settings are set to update automatically:
When signing in, some people may see messages like Unauthorized or Invalid username and password. Sometimes this happens because of incorrect time zone settings. Setting your time zone to update automatically can guard against messages like this.
Tap the Settings icon on your device.
Tap General.
Select Date & Time.
Make sure the option to Set Automatically is enabled. Some people see these messages due to having outdated versions of the Fast translator app. Double check the App store on your device to make sure you have updated the app recently.