Privacy Policy

At FahiRide, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services.

Information We Collect

We collect various types of personal information from you when you use our app, including:

Information you provide when you create an account, such as your name, email address, and phone number.
Information we collect when you use our app, such as your location, trip data, and device information.
Information we receive from third-party sources, such as payment providers and other partners.
We collect geolocation data such as geolocation of the customer when requesting for a ride on the rider app. For drivers, we collect their geolocation and driving routes data. This data is gathered using the FahiRide app. Driver location data is always collected and sent to our servers when the app is use and also when the app is in the background.

Information about vehicles including registration number and compliance status data is provided to us by the driver.
Usage data such as driver's engagement and Driver's engagement and interactions on our service and driver ratings including Driver Score is collected.
We collect Identification/verification data such as driver's license, photo, and identity documents.
Offences data such as data about criminal convictions and offences, where permitted under local laws and regulations are collected.
Communication and correspondence records such as when the customer or driver engages with our in-app chat, the date and time of the communication, and its content are collected.
We collect information about your activity in the application, which we use to provide you with the services of FahiRides, including features to personalize your experience. Includes finding you the preferred and proposing a favorite menu or activity in the application.

How We Use Your Information

We use your personal information to provide and improve our services, including:

Connecting you with drivers and riders when you use our app.
Processing payments and transactions.
Providing customer support and resolving issues.
Analyzing usage trends and improving our app.

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

With drivers and riders you are matched with through our app.
With third-party service providers who assist us in providing our services, such as payment processors and customer support providers.
In response to a legal request, such as a court order or subpoena.
With your consent or as otherwise permitted by law.

Security and Retention

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We also retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Updates to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through our app. Your continued use of our services after any such update indicates your acceptance of the updated Privacy Policy.

If you have any questions or concerns about our Privacy Policy, please contact us at support@fahiride.com.