Last updated: 5th February 2025
Welcome to the eZpedal app (the “Application”), created by PreVai Technologies Pvt. Ltd. (“Service Provider,” “we,” “us,” or “our”). This policy outlines how we collect, use, store, and protect your information when you use the Application on iOS or Android devices. By installing or using the Application, you agree to the collection and use of your information as described in this Privacy Policy, in accordance with Apple’s App Store Guidelines and Google Play’s Developer Program Policies.
We collect information from you in three main ways: (1) data you provide directly, (2) data automatically collected, and (3) data collected through device permissions.
Device IP Address: Used for basic network communication and security.
Usage Data: Pages/screens viewed, time and date of visits, session duration, operating system details, and similar analytics.
Approximate Location Data: If you grant permission, the Application may collect your approximate geographic location for location-based services and analytics.
First and Last Name: Used to create and maintain your account and for identification within the Application.
Phone Number: Used for account verification (e.g., SMS/OTP), ride coordination, and customer support.
Location Data: For accurate ride-sharing (e.g., calculating routes and fares). You can enable or disable location permissions in your device’s settings (iOS or Android).
User-Submitted Images: Photos or images you upload (e.g., profile photo) for identity verification, personalization, and safety.
Other Information: Depending on features you use, we may collect your email address or additional data (e.g., preferences) for improved functionality (e.g., login with email).
Reading Messages (SMS/OTP):
Android: If you grant SMS permission, we may detect OTP codes for automatic verification.
iOS: We may rely on iOS’s built-in AutoFill system. We do not store or read the content of messages beyond OTP code detection.
File Access (Camera/Photos/Storage):
Android: We may request storage permission to upload or download necessary files (e.g., profile images, receipts).
iOS: We may request access to your Photo Library or Camera to allow you to select or capture profile photos or other required documents.
You can grant or revoke these permissions at any time through your device’s settings on both iOS and Android.
Ride-Sharing Features: To match drivers/riders and calculate routes/fare estimates.
Personalization & Analytics: To offer location-based recommendations and anonymized usage statistics.
Third-Party Services: We may periodically transmit anonymized location data to third-party partners to enhance Application performance.
Used for user identification and platform safety. For instance, driver/rider profile photos ensure a trustworthy community.
Communication & Support: We may use your phone number and/or email to send updates, respond to support requests, or share important notices about your account.
We analyze aggregated usage trends, including anonymized or aggregated location data, to improve the Application’s features, performance, and user experience.
We may send you important updates (e.g., policy changes, service outages) or marketing promotions if you have opted in. You can opt out of marketing communications by following unsubscribe instructions or contacting us.
Retained while you actively use the service and for up to 1 year after account deletion, primarily for legal compliance, safety, or operational reasons.
Stored for verification and operational purposes. Typically retained for no more than 60 days unless required by law or for dispute resolution.
Retained as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.
Uninstall the Application to stop data collection entirely.
Revoke Permissions (e.g., Location, Camera, SMS) in your device’s settings if you wish to limit specific data collection on iOS or Android.
Consent: By installing and using our Application, you consent to this Privacy Policy and the processing of data as described.
Contractual Necessity: Data processing is required to provide ride-sharing services and fulfill our agreement with you.
Legitimate Interests: We may process data to enhance user experience, ensure platform security, and prevent fraud, provided these interests do not override your fundamental rights.
We do not sell your personal data. However, we may share data under the following conditions:
If required by Indian law, subpoena, or similar legal process, we may disclose your data.
We may also share data when we believe in good faith it is necessary to protect our rights, ensure user safety, investigate fraud, or respond to government requests.
We partner with third parties for services like analytics, payment processing, and customer support. They process data on our behalf and do not have independent rights to use your personal information.
We rely on several third-party providers, each with its own privacy practices:
Google Play Services (Android)
Google Analytics for Firebase & Firebase Crashlytics
Collect device info, usage patterns, crash logs, anonymized user identifiers.
Razorpay (Payment Processing)
Collects payment details (card, UPI, transaction history).
Razorpay Privacy Policy
Zoho (Backend & Operational Tools)
Collects personal data (e.g., name, email) for CRM or support.
Zoho Privacy Policy
Twilio (SMS, Voice & Communication Services)
Collects phone numbers, SMS/call logs, usage analytics.
Twilio Privacy Policy
GoLain (Primary Backend Service)
Collects personal data, location data, and other user info needed for ride-sharing.
We do not control these providers’ data practices. Please consult their policies to understand how they handle your information.
We do not currently use Apple’s IDFA for cross-app tracking or targeted advertising. If this changes, we will implement the App Tracking Transparency (ATT) framework and display the required prompts in compliance with Apple’s guidelines.
We comply with Google Play’s Developer Program Policies, including those for Location Services, Personal and Sensitive User Data, and Families Policy (where relevant).
We only access and collect the minimum necessary data for providing the ride-sharing service. Any location data usage aligns with Google’s requirement that it is transparent, clearly communicated, and essential to core app functionality.
Depending on your jurisdiction, you may have certain rights, including:
Access & Correction: Request a copy of personal data and correct inaccuracies.
Data Erasure: Ask us to delete your personal data, subject to legal obligations.
Restrict or Object: Under certain conditions, restrict or object to the processing of your data.
Data Portability: Receive your data in a commonly used, machine-readable format.
To exercise these rights, please contact support@ezpedal.in or devops@ezpedal.in.
Our services are not intended for users under 17 years of age. If you are under 17, you are not permitted to use the Application. We do not knowingly collect information from children under 17. If you believe a child under 17 has provided personal data, please contact us immediately so we can remove it.
We use commercially reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no security measure or modality of data transmission over the internet is guaranteed to be 100% secure.
We may update or modify this Privacy Policy to reflect changes in our practices or to comply with new guidelines from Apple or Google. When we do, we will revise the “Last updated” date at the top. Continued use of the Application after any changes constitutes acceptance of those updates.
By using the Application, you consent to the collection, processing, and storage of your data as outlined in this Privacy Policy, under both Apple’s App Store Guidelines and Google Play’s Developer Program Policies.
If you have questions or concerns about this Privacy Policy or our data handling practices, please contact:
PreVai Technologies Pvt. Ltd.
eZpedal Office, India
Email: support@ezpedal.in
Phone: +91-8600402020