EyeBuyDirect has a 14-day Fit & Style guarantee for customers to make an exchange or a return with no questions asked. To initiate a return or replacement, request a Return Notice Email by contacting customer service at 1-855-393-2891 or eyecare@eyebuydirect.com. When you receive the Return Notice Email with your delivery confirmation number, send your glasses back with the confirmation number. Receipt of the delivery Confirmation Number along with your glasses will get you a refund or an exchange item within 2 business days.
You also have access to the 365-Day Product Guarantee that makes you eligible for a one-time replacement pair within 12 months. Do note that the warranty does not cover damage caused by accidents, negligence, or improper care. For more information on the return policy and warranty see terms here.
EyeBuyDirect was founded in 2005 by Roy Hessel. His travels brought him to many places and exposed him to diverse cultures which led him to notice the lack and disadvantage of those without access to affordable eyewear. He firmly believes that everyone has the right to better vision. he started the company with a business model that allows them to offer the highest quality products at the lowest possible price. EyeBuyDirect does this by taking out the middleman and bring the glasses from the factory direct to you. They offer a wide selection of prescription glasses at the most affordable prices. Another reason for keeping their prices low and their quality high is so more people can have access to perfect vision. They make regular donations to nonprofit organizations that share that share their passion for vision correction with their Buy 1 Give 1 program.
You are viewing current eyebuydirect.com coupons and discount promotions for April 2023. For more about EyeBuyDirect visit EyeBuyDirect Wikipedia page, and for its current promotions connect with them on Twitter @eyebuydirect, Facebook, Pinterest or Instagram
If you made a mistake when filling in your prescription, just contact customer service at 1 (855) 393-2891 in a timely manner to have the problem fixed. You may also send an email to eyecare@eyebuydirect.com to report the issue. Have your order number ready for faster assistance.
To start the return process, contact customer service at 1 (855) 303-2891, eyecare@eyebuydirect.com, or live chat here to get a Return Notice Email. You will then need to send the glasses back along with the Delivery Confirmation Number. Once it is received at EyeBuyDirect, expect a refund or replacement within 48 hours.
EyeBuyDirect offers a 365-Day ProductGuarantee. Under this, customers are eligible for a one-time replacement oftheir eyewear within 12 months. Note that the replacement will only beissued if there are clear indications of defects in the workmanship or materialof the product. The warranty does not cover damage due to negligence, accidents, orimproper care.
You can get in touch with EyeBuyDirect customer service by phone at 1 (855) 393-2891, Monday-Friday 9AM-12AM (EST) or Saturday-Sunday 9AM-6PM (EST). You may also email them at eyecare@eyebuydirect.com or connect with them via their Contact Us page.
Because FramesDirect.com is committed to selling only the highest quality, premium products, we offer a 12-month manufacturer's warranty for all of our frames and lenses. Quality is our number one concern. If you notice any defects in your frame or lenses that are covered under our warranty (see chart below), we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase.
Call our customer service department at 1-800-248-9427 or send us a message via our Contact Us form to find out if the damage to your product is covered under our warranty and to get your free shipping labels.
Yes! Manufacturing defects in glasses frames are covered under warranty. Warranty-covered problems include stripped screws, broken nose pads, loose hinges, dislodged jewels or logos, and oxidation or discoloration. Things that may not be covered under our warranty include damage from excessive exposure to heat, cold, or water, rough handling, and improper cleaning. If your glasses frames are damaged and you're within your first year of ownership, call us and we can help you determine if they're covered under our warranty.
Glasses frames are under warranty for one year. The damage or defects must also qualify for the conditions of the policy. If you have questions about whether or not your frames are covered, reach out to our expert opticians for help.
In most cases, manufacturing defects in glasses include stripped screws, broken nose pads, discoloration, and dislodged jewels or logos. Defects in lenses extend to cracks not caused by rough handling and peeling coatings. Damage caused by prolonged exposure to sun or water, rough use, or improper cleaning and care are not considered manufacturer's defects and are not covered under our warranty. Keep in mind that the glasses will always need to be returned in order to use the warranty and receive replacements or a refund.
They also provide a 365-Day Product Guarantee where you are eligible for a 1-time replacement pair within 12 months, which will be issued if there are clear defects in material and workmanship (product warranty does not cover damage caused by accidents, negligence, or improper care).
If your item was purchased at one of our Oakley authorized retailers, please first get in touch with them. If they are unable to assist you or you purchased your item with Oakley directly, please follow the instructions below to receive assistance with your Oakley items.
Oakley Razrwire eyewear components come with a limited one year (from date of purchase) warranty against manufacturer defects. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
Oakley warranty program does not cover scratched lenses. Alteration of Oakley products will void warranty. Additional services are available for a charge.
All Oakley apparel, except Technical Outerwear & Gloves are warranted against defects in material or workmanship for 100 days from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.
Oakley Technical Outerwear is warranted against defects in material or workmanship for 1 year from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.
This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.
All Oakley gloves are warranted against defects in material or workmanship for 100 days from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.
This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.
All Oakley accessories, except Oakley bags, watches, and helmets are warranted against defects in material or workmanship for 100 days from the date of purchase.
The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.
Oakley warrants Oakley bags against manufacturer defects in material and workmanship for 1 year from the date of purchase. This warranty applies only to the original purchaser with valid proof of purchase (clearly showing the purchase date and the name of the Authorized Oakley Dealer from which the item was purchased). The warranty does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials.
Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline.
As of January 1st, 2020, we are no longer processing claims & repairs as they have passed the accepted warranty time frame of 2 years against manufacturing defects and the "Walk In" repair service is not available.
Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a one year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable One Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes with the same style or equivalent Oakley shoe. This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.
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