Privacy Policy

App Name: Exrut (User & Driver Apps)
Category: Maps & Navigation / Travel
Developer Email: zepidoofficial@gmail.com
Effective Date: [Add Date]

Privacy Policy

Exrut ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Exrut User App and Exrut Driver App.

By using our applications, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the app (User or Driver), we may collect the following information:

Personal Information

• Full name

• Mobile number

• Email address

• Profile photo (optional)

• Account information

Location Information

To provide transportation and navigation services, we may collect:

• Precise location while the app is in use.

• Background location for drivers while they are online or completing rides.

• Pickup and destination locations.

• Route and trip history.

Device Information

We may collect:

• Device model

• Operating system version

• Device identifiers

• IP address

• Mobile network information

• Crash reports

• App performance data

Payment Information

If digital payments are supported, payment-related information may be processed securely by third-party payment providers. Exrut does not store complete debit or credit card details.

Usage Information

We may collect:

• Ride history

• Search history

• Navigation activity

• App interactions

• Login information

• Error logs

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts.

• Connect passengers with nearby drivers.

• Provide navigation and routing.

• Calculate fares.

• Track trips in real time.

• Improve map accuracy.

• Enable customer support.

• Process payments.

• Send ride updates and notifications.

• Detect fraud and misuse.

• Improve app security.

• Comply with legal obligations.

3. Location Permissions

User App

The User App accesses location to:

• Detect your current location.

• Show nearby drivers.

• Calculate estimated fares.

• Navigate to pickup and destination.

• Improve trip accuracy.

Location is collected only while required to provide transportation services.

Driver App

The Driver App accesses location:

• While the driver is online.

• During ride requests.

• During active trips.

• For live ride tracking.

• For navigation.

• To calculate distance and earnings.

• To improve rider safety.

Background location may be used only while the driver is actively providing transportation services.

4. Camera Permission

Camera access may be used for:

• Profile photos.

• Driver verification.

• Uploading required documents.

• Reporting ride-related issues.

Camera access is only used when initiated by the user.

5. Photo and Media Access

If permitted, the application may access selected photos or media files to:

• Upload profile images.

• Upload driver documents.

• Share ride-related images.

The application only accesses files selected by the user.

6. Notification Permission

Notifications are used to deliver:

• Ride requests.

• Ride status updates.

• Driver arrival alerts.

• Trip completion notifications.

• Payment confirmations.

• Important account updates.

7. Foreground Service

The Driver App may use foreground services while the driver is online to:

• Maintain accurate GPS tracking.

• Receive ride requests.

• Update trip progress.

• Support navigation during active rides.

Foreground services are active only while transportation services are being provided.

8. Data Sharing

We do not sell your personal information.

Information may be shared only with:

• Riders and drivers involved in a trip.

• Map and navigation service providers.

• Payment service providers.

• Cloud hosting providers.

• Customer support providers.

• Government authorities when required by law.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no electronic transmission or storage system is completely secure.

10. Data Retention

We retain information only for as long as necessary to:

• Provide transportation services.

• Maintain account records.

• Resolve disputes.

• Prevent fraud.

• Meet legal and regulatory requirements.

When data is no longer required, it is securely deleted or anonymized.

11. Your Rights

Depending on applicable law, you may have the right to:

• Access your information.

• Correct inaccurate information.

• Delete your account.

• Request deletion of personal data.

• Withdraw permissions through your device settings.

• Contact us regarding privacy concerns.

12. Children's Privacy

Exrut is not intended for children under 13 years of age (or the minimum age required by local law). We do not knowingly collect personal information from children.

13. Third-Party Services

The application may use trusted third-party services, including:

• Google Maps or other mapping providers

• Firebase services

• Push notification providers

• Payment gateways

• Cloud hosting services

These providers process data according to their own privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available within the application or on our website. Continued use of the application after changes become effective constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:

Developer: Exrut

Email: zepidoofficial@gmail.com

We will respond within a reasonable timeframe and work to resolve your concerns.

Last Updated: [Add Date]