You have to use the Microsoft 365 admin center or Exchange Online PowerShell to create an Exchange Online user mailbox. You can't create new user mailboxes using the new Exchange admin center (EAC). However, after Exchange Online mailboxes are created, you can manage them using the new EAC. For more information on adding users in Microsoft 365 admin center, see Add users and assign licenses.

You can use the Microsoft 365 admin center to create a new user account. When you assign the user account a license for Exchange Online, a mailbox is automatically created for the user. To create new user accounts in the Microsoft 365 admin center, see Add users individually or in bulk.


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This example creates an Exchange Online mailbox and user account for Holly Holt. The optional parameter ResetPasswordOnNextLogon will require the user to reset their password the first time they sign in to Microsoft 365 or Office 365.

After you create a mailbox by running the previous command, a user account is also created. You have to activate this user account by assigning a license. To assign a license in the Microsoft 365 admin center, see Add users individually or in bulk.

A mailbox plan is a template that automatically configures mailbox properties in Exchange Online. Mailbox plans correspond to Microsoft 365 and Office 365 license types. When you assign a license to a new user, the corresponding mailbox plan is used to configure the settings on the new mailbox that's created. If you change the license that's assigned to an existing user, the settings in the mailbox plan that's associated with the new license are applied to the user's existing mailbox.

For every mailbox plan (returned by the Get-MailboxPlan cmdlet), there's a corresponding Client Access services (CAS) mailbox plan (returned by the Get-CasMailboxPlan cmdlet). The names and display names of the mailbox plans and CAS mailbox plans are identical, and the relationship between them is unbreakable (both the mailbox plan and the corresponding CAS mailbox plan are assigned to the mailbox when you license the user; you can't assign just the mailbox plan or just the CAS mailbox plan separately).

For more information, see Capacity alerts.MaxReceiveSizeVaries by license.The maximum total message size that can be received by the mailbox. This value is roughly 33% larger than the actual message size to account for Base64 encoding. For more information, see Exchange Online limits.MaxSendSizeVaries by license.The maximum total message size that can be sent from the mailbox. This value is roughly 33% larger than the actual message size to account for Base64 encoding. For more information, see Exchange Online limits.ProhibitSendQuotaVaries by license.The user receives a warning message and they can't send messages when their mailbox reaches the specified size (which must be greater than the IssueWarningQuota value). For more information, see Capacity alerts.ProhibitSendReceiveQuotaVaries by license.The user receives a warning message and they can't send or receive messages when their mailbox reaches the specified size (which must be greater than the ProhibitSendQuota value). For more information, see Capacity alerts.RetainDeletedItemsFor14.00:00:00 (14 days)Depending on your subscription, you can change this value up to 30 days. For more information, see Change how long permanently deleted items are kept for an Exchange Online mailbox.RetentionPolicyDefault MRM PolicyNote: The value for this property must either be null (blank) or match the name of the Exchange retention policy that is configured as default for the tenant otherwise the experience may be inconsistent when creating new mailboxes, enabling disabled mailboxes, and changing licenses. If a mailbox is assigned an Exchange retention policy that is not default, the RetentionPolicy value of the mailbox will be overwritten when changing licenses and will need to be manually reset to the original value. For more information about retention policies, see Retention tags and retention policies in Exchange Online.RoleAssignmentPolicyDefault Role Assignment PolicyGrants users permissions to their own mailbox and distribution groups. For more information, see Role assignment policies.The modifiable settings that are available in CAS mailbox plans by using the Set-CasMailboxPlan cmdlet are described in the following table:

The default mailbox plan is used as the default template for new user mailboxes that you create without a license (because the license specifies the mailbox plan). For shared mailboxes, and resource mailboxes without a license, the ExchangeOnline mailbox plan is assigned, regardless of the default. For more information, see Exchange Online limits.

The user mailboxes and shared mailboxes tabs (of the Classic EAC) under Recipients, are now merged into a single tab, Mailboxes. On clicking the Mailboxes tab, you can view the shared and user mailboxes under one list view. On top of the list of shared and user mailboxes, the following options are provided:

By clicking the Manage email address types link, you can view all the email addresses associated with the user mailbox. The primary SMTP address (also known as the default reply address) is displayed in bold text in the address list.

Make this the reply address: In Exchange Online, you can select this check box to make the new email address the primary SMTP address for the mailbox. This check box isn't available in the EAC in Exchange Server.

Use the Mailbox permissions section to assign permissions to other users (also called delegates) to allow them to sign in to the user's mailbox or send messages on behalf of the user. By clicking the Mailbox permissions link, you can assign the following permissions:

Use the Mailbox policies section to apply default mailbox policies for the organization.On clicking Manage mailbox policies, you can view or change the mailbox policies. Click and change the following mailbox policies.

Manage litigation hold: This feature is disabled by default. Litigation hold preserves deleted mailbox items and records changes made to mailbox items. Deleted items and all instances of changed items are returned in a discovery search.Turn ON the Litigation hold option to put the mailbox on litigation hold. If the mailbox is on litigation hold, turn OFF the Litigation hold option to remove the litigation hold. Mailboxes on litigation hold are inactive mailboxes and can't be deleted. To delete the mailbox, remove the litigation hold. If the mailbox is on litigation hold, click Litigation hold to view and change the following litigation hold settings:

Note (visible to the user): Use this box to notify the user about the litigation hold, explain why the mailbox is on litigation hold, or provide additional guidance to the user, such as informing them that the litigation hold won't affect their day-to-day use of email.

The text from these boxes appears in the user's mailbox only if they are using Outlook 2010 or later versions. It doesn't appear in Outlook on the web or other email clients. To view the text from the Note and URL boxes in Outlook, click the File tab, and on the Info page, under Account Settings, you'll see the litigation hold comment.

Recover deleted items: Administrators can search for and recover deleted email messages in a user's mailbox. This includes items that are permanently deleted (purged) by a person by using the Recover Deleted Items feature in Outlook or Outlook on the web (formerly known as Outlook Web App), or items deleted by an automated process, such as the retention policy assigned to user mailboxes. In these situations, the purged items can't be recovered by a user. But administrators can recover purged messages if the deleted item retention period for the item hasn't expired. Administrators can search for deleted items based on Time or Subject Line or Item type.

Custom attributes: Custom attributes are extension attributes that you can use to add information about a recipient for which there isn't an existing attribute. You can add a maximum of 15 custom attributes to a mailbox. Click Add custom attribute to add custom attributes.

The Mailbox Usage section displays the last time that the user signed in to their mailbox, the total size of the mailbox, and the percentage of the total mailbox quota that has been used. You can't change the Mailbox usage in this display pane. It is a read-only information for the admins.

* User ID: This is the name that the user uses to sign in to their mailbox and to log on to the domain. Typically the user logon name consists of the user's alias on the left side of the @ symbol, and the domain name in which the user account resides on the right side of the @ symbol.

Custom attributes: This section displays the custom attributes defined for the user mailbox. To specify custom attribute values, click Edit. You can specify up to 15 custom attributes for the recipient.

Use the Mailbox Usage section to view or change the mailbox storage quota and deleted item retention settings for the mailbox. These settings are configured by default when the mailbox is created. They use the values that are configured for the mailbox database and apply to all mailboxes in that database. You can customize these settings for each mailbox instead of using the mailbox database defaults.

To obtain the information that's displayed in the previous two boxes, the EAC queries the mailbox database that hosts the mailbox. If the EAC is unable to communicate with the Exchange store that contains the mailbox database, these boxes will be blank. A warning message is displayed if the user hasn't signed in to the mailbox for the first time. ff782bc1db

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