Managed and updated 30+ property listings monthly across Bright MLS, Paragon, and Cape May County, including status, pricing, and remarks.

Created listing packets, open house flyers, and agency documents using Canva, Google Docs, Lone Wolf Suite, and Authentisign.

Coordinated showings, photoshoots, signage, and internal communications to ensure timely listing launches and updates.

Provided chat and email support for NBA's streaming platform, resolving login, access, and playback issues.

Ensured smooth viewer experience through timely troubleshooting and issue resolution.

Documented cases and escalations using internal tools for team efficiency.

Managed user account setups, updates, and terminations, ensuring seamless access and security.

Provided timely technical support, troubleshooting software issues, and assisting customers with configurations and permissions.

Documented resolutions and updated knowledge base to enhance team efficiency and customer experience.

Delivered customer service and technical support across phone, email, and chat.

Resolved product issues and assisted with orders and returns efficiently.

Educated customers on product usage and troubleshooting techniques.

Assisted in lead generation and client acquisition through market research.

Managed CRM updates and supported sales presentations.

Built and maintained client relationships to drive sales growth.

Delivered Tier 1 and Tier 2 support for Apple’s SaaS products, including iCloud, Apple Music, Apple TV+, and Apple ID services.

Assisted customers with account recovery, subscription issues, syncing problems, and two-factor authentication

Resolved technical issues across multiple platforms (macOS, iOS, iPadOS, Windows)

Investigated and documented bugs in collaboration with engineering and QA teams.

Maintained high satisfaction and resolution rates while supporting customers during major software rollouts and updates.

Advised clients on life and investment-linked insurance based on financial goals.

Assessed needs and presented tailored policy options with clear explanations.

Ensured compliance and built strong client relationships through regular reviews.

Developed and delivered lesson plans aligned with curriculum standards.

Monitored student progress and provided tailored support.

Coordinated curricular and extracurricular activities to enhance learning.

Created engaging lesson plans to support student learning objectives.

Monitored student performance and provided constructive feedback.

Supported school initiatives and extracurricular activities.

Provided technical support for home entertainment products.

Coordinated repair services and followed up on customer requests.

Delivered troubleshooting guidance to resolve product issues efficiently.

Resolved billing disputes and processed adjustments accurately.

Assisted customers with phone troubleshooting and usage inquiries.

Ensured customer satisfaction through professional and empathetic service.

Supported customers with order inquiries, returns, and exchanges.

Provided product recommendations to enhance the shopping experience.

Maintained accurate customer records and resolved escalations effectively.