Privacy Policy
Effective Date: June 8, 2026
App name: epivela
Developer: epivela Team
Contact: epivela@epivela.tv
This Privacy Policy explains how epivela (“we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you use the epivela mobile application and related services (collectively, the “Service”).
By using epivela, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
Information We Collect
Depending on how you use epivela, we may collect the following types of information:
Account information: such as your user ID, nickname, email address, phone number, login method, authentication token, and account status.
Device and technical information: such as device model, operating system version, app version, language, time zone, IP address, device identifiers, network information, crash logs, and diagnostic data.
Usage information: such as videos or short dramas viewed, playback progress, watch history, likes, favorites, search keywords, clicks, recommendations shown to you, and interactions with app features.
Purchase and subscription information: such as order ID, product type, coin balance, VIP subscription status, transaction status, and purchase history. Payment card information is processed by the relevant app store or payment provider and is not stored by us.
Customer support information: such as messages you send to us, feedback, reports, screenshots, and information needed to respond to your request.
Advertising and analytics information: if we use advertising, attribution, or analytics services, they may collect device identifiers, ad identifiers, app activity, approximate location inferred from IP address, and performance data.
How We Use Information
We use the information we collect to:
Provide, operate, maintain, and improve epivela;
Create and manage user accounts;
Deliver video playback, watch history, favorites, likes, and personalized recommendations;
Process virtual coins, unlocks, subscriptions, and purchase-related records;
Detect, prevent, and respond to fraud, abuse, security incidents, unauthorized access, and policy violations;
Analyze app performance, fix bugs, and improve user experience;
Send service-related notifications, such as account, security, transaction, or product updates;
Respond to support requests and user feedback;
Comply with legal obligations and enforce our terms and policies.
Legal Bases for Processing
Where applicable law requires a legal basis, we process personal information based on one or more of the following: your consent, performance of a contract with you, our legitimate interests, compliance with legal obligations, and protection of our users, Service, and rights.
How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
Service providers: with vendors that help us provide hosting, cloud storage, analytics, crash reporting, customer support, content delivery, payment verification, security, and other operational services.
App stores and payment providers: to verify purchases, subscriptions, refunds, and payment status.
Advertising and analytics partners: if advertising or analytics features are enabled, to measure performance, prevent fraud, and improve the Service.
Legal and safety reasons: when required by law, legal process, government request, or to protect the rights, safety, and security of users, us, or others.
Business transfers: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to appropriate safeguards.
Third-Party Services
epivela may use third-party SDKs or services for functions such as app distribution, payment processing, analytics, crash reporting, cloud hosting, push notifications, advertising, and content delivery. These third parties may process information according to their own privacy policies.
Examples may include Google Play services, Firebase services, Google Analytics for Firebase, Google AdMob, Apple services, payment processors, cloud hosting providers, and other technology vendors, depending on the features enabled in the app.
Cookies and Similar Technologies
The Service may use local storage, device identifiers, advertising identifiers, analytics SDKs, and similar technologies to keep you signed in, remember preferences, measure performance, prevent fraud, and improve recommendations.
Data Retention
We keep information only for as long as necessary for the purposes described in this Privacy Policy, including providing the Service, maintaining account and transaction records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.
When information is no longer needed, we will delete it, anonymize it, or retain it only as required by law or legitimate business needs.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
Depending on your location and applicable law, you may have rights to:
Access the personal information we hold about you;
Request correction of inaccurate information;
Request deletion of your account or personal information;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent;
Request a copy of your information in a portable format;
Opt out of certain advertising or analytics processing where available.
To exercise these rights, contact us at epivela@epivela.tv. We may need to verify your identity before responding to your request.
Account Deletion
You may request deletion of your epivela account and associated personal information by contacting us at epivela@epivela.tv or by using any account deletion feature available in the app.
Some information may be retained where necessary for legal, security, fraud prevention, accounting, dispute resolution, or legitimate business purposes, such as transaction records and records needed to protect the Service.
Children’s Privacy
epivela is not intended for children under the age of 13, or the minimum age required by the laws of your country or region. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will take appropriate action.
International Data Transfers
Your information may be processed and stored in countries or regions other than where you live. Where required by applicable law, we take appropriate safeguards to protect personal information transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” above. If changes are material, we may provide additional notice in the app or by other appropriate means.
Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact us:
epivela Team
Email: epivela@epivela.tv