Embedded Files
Returns, Refunds & Warranty Policy
Returns, Refunds & Warranty Policy
At Endoscopy Center Nairobi, we are committed to supplying high-quality endoscopy equipment, accessories, and medical devices that meet the needs of healthcare professionals and facilities. Customer satisfaction is important to us, and we strive to ensure every order is accurate, complete, and delivered in excellent condition. If you experience a problem with your purchase, we are here to assist you promptly and professionally.
Products Covered
Products Covered
This Returns, Refunds & Warranty Policy applies to products purchased directly from Endoscopy Center Nairobi, including:
Endoscopy repair parts and compatible accessories
Please Note: This policy applies only to products purchased from Endoscopy Center Nairobi. It does not apply to medical consultations, diagnostic procedures, therapeutic endoscopy services, laboratory services, or professional medical advice.
Return Eligibility
Return Eligibility
We accept returns or exchanges under the following circumstances:
You received an incorrect product.
Your order arrived damaged during delivery.
The product has a confirmed manufacturing defect.
An incorrect quantity was supplied.
To qualify for a return, products must:
Be unused and in their original condition.
Be returned in the original packaging.
Include all accessories, manuals, and documentation supplied with the product.
Be accompanied by proof of purchase, such as an invoice or receipt.
Non-Returnable Products
Non-Returnable Products
To protect patient safety and maintain infection prevention standards, we cannot accept returns of:
Opened sterile medical devices.
Used endotherapy accessories.
Single-use disposable medical products.
Customized or special-order products.
Products damaged through misuse, improper storage, accidental damage, or unauthorized repairs.
Return Request Period
Return Request Period
If you wish to request a return or exchange, please contact us within 48 hours of receiving your order. Requests submitted after this period may not qualify for return or replacement unless covered under an applicable manufacturer's warranty.
How to Request a Return
How to Request a Return
To request a return or exchange:
Provide your invoice or receipt number.
State the product name and reason for the return.
Include clear photographs if the item is damaged or defective.
Our team will review your request and provide return instructions if the request is approved.
Please do not return products without first obtaining authorization from our customer support team.
Refund Policy
Refund Policy
Once the returned product has been received and inspected, we will notify you of the outcome of your request.
If your refund is approved:
Refunds will be processed using the original payment method whenever possible.
Delivery or shipping charges are generally non-refundable unless the return is due to our error.
Refund processing times may vary depending on your payment provider or financial institution.
Product Exchanges
Product Exchanges
Where appropriate, we may offer:
Replacement of a defective product.
Exchange for the correct item.
Exchange for an equivalent compatible product, subject to availability.
Warranty Information
Warranty Information
Certain endoscopy equipment and medical devices supplied by Endoscopy Center Nairobi may be covered by a manufacturer's warranty.
Warranty coverage generally applies to manufacturing defects identified during the specified warranty period.
The warranty does not cover:
Damage resulting from improper use or handling.
Accidental damage.
Unauthorized repairs or modifications.
Normal wear and tear.
Failure to follow the manufacturer's operating instructions or maintenance recommendations.
If you believe your product is covered under warranty, please contact our team with proof of purchase and details of the issue.
Damaged or Incorrect Deliveries
Damaged or Incorrect Deliveries
Please inspect your order immediately upon delivery.
If you receive:
A damaged product,
An incorrect item,
Missing accessories, or
An incomplete order,
please notify us as soon as possible. Prompt reporting allows us to investigate and resolve the issue efficiently.
Our Commitment to Quality
Our Commitment to Quality
Endoscopy Center Nairobi is committed to providing reliable endoscopy equipment and accessories that support safe, effective, and high-quality patient care. We continually strive to deliver excellent customer service, dependable products, and professional support before, during, and after every purchase.
If you have any questions about this Returns, Refunds & Warranty Policy or require assistance with a return, exchange, or warranty claim, please contact us.
Need assistance or want to speak with our team directly?
📱 +254 705 035 948
 📲 Message on WhatsApp
Page updated
Google Sites
Report abuse