As its name implies, the Encyclopedia Britannica 2005 Ultimate Reference Suite offers more than just text-based encyclopedia entries. It also includes a searchable dictionary, atlas, and thesaurus. However, when compared to Encarta, which also includes a chart maker, a searchable index of quotations, literature guides, and homework helpers, Britannica falls short. We were especially disappointed with the quantity of multimedia offerings. Although the software includes video, audio, and images, they aren't always evident. For a subject as shopworn as sharks, for example, the software offered 267 text-based encyclopedia references but only 6 images and no video clips. Encarta has 12 images and no videos.

But beyond that, it was a huge amount of storage for a price that was insane to consider at the time. And that meant that some of the earliest products produced for the CD-ROM format were of the reference variety. Specifically, in encyclopedia form.


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But CD-ROMs had a seriously disruptive effect on an industry made for physical books. According to a 1980 estimate from the Book Industry Study Group published in the Chicago Tribune, physical encyclopedias accounted for $400 million in retail sales, driven by large publishers who would get people to sign up for monthly contracts. The books were sold to the public through retail channels or even salespeople. These books were often costly, but also high-margin, allowing encyclopedia companies to invest in fairly in-depth takes on different kinds of topics.

But an upstart publisher who was looking to make headway in the encyclopedia world decided to dip its toes into the digital world. And in the long run, their early moves set the stage for a disruption that couldn't be dialed back.

The first attempt to bring the encyclopedia to a digital format wasn't flashy or even sexy, but it did solve a bit of a problem with the original format of the encyclopedia, which was that it was a very bulky information vessel.

Fortunately, Arete had an ace up its sleeve: It was much more flexible about putting its words on different kinds of formats compared to its more established competition, and it quickly partnered with both CompuServe and Dow Jones News Service to bring its encyclopedia to modem-accessible databases as something of an extension of the existing newspaper databases on the services. Some felt the offering was broad, but a little skimpy.

"You can get a dab of almost anything you want in CompuServe, but it isn't very substantial," syndicated tech columnist Peter McWilliams wrote. "For instance, the encyclopedia gives me only three or four short paragraph summaries of anything I look up. The movie reviews are longer, but there are less than 30 reviews at a time. Aren't databases known for their storage power?"

And remember, Laserdisc was not a cheap medium in the 1980s. But it still beat out the cost of the physical encyclopedia. Even though the navigation was being done on remote-driven device rather than something where you could copy-paste data and quote from it in a report, it was still better than the alternative in so many ways. Compared to better-known volumes, the price difference was even more stark. And Grolier Electronic Publishing knew the direction that things were going years before any of its competitors did.

"With our CD-ROM encyclopedia, you'll easily find dozens of references to a topic, instead of just the obvious three or four," Frank J. Farrell, the president of Grolier Electronic Publishing, explained to Takiff. "If, say, you want to research German subs, you'll also be pointed to unexpected references like Ernest Hemingway, who spent two years hunting German subs on his private yacht. If you're interested in Oedipus, you'll come up with 34 references, including Thomas Hardy, who used the Oedipus theme for his first critically acclaimed novel."

The company got famed satirist Stan Freberg to do their ads, and Freberg decided to let his son Donovan, a real smart-alecky kid, do the selling. The move created the most popular encyclopedia ad icon ever and arguably made giant multi-part research book libraries kind of cool for a couple of years.

Also a factor was the fact that, Britannica did have a footprint in the multimedia space at the time: For years, it owned the Compton encyclopedia brand, which beat Grolier to having a fully multimedia CD-ROM experience. According to Joseph Esposito, who served at Britannica's CEO during the mid-90s, Microsoft wanted Compton, but his colleague Dr. Stanley Frank would not sell it to them.

A 1994 piece published on the Knight-Ridder News Service noted that Encarta quickly usurped the competition, and was also starting to affect sales of printed encyclopedias. It's easy to understand why: For the price of a high-end encyclopedia set, you could get a computer that could run an encyclopedia app and basically everything else under the sun.

Funk & Wagnalls, which stopped publishing its encyclopedia in the late 90s, was eventually purchased by World Book, and Microsoft eventually replaced its Encarta text with entries from Collier's, an encyclopedia that has not produced a print edition since that 1998 deal went down. Macmillian, likewise, has failed to publish more editions of the New Merit Scholar's Encyclopedia since Microsoft came knocking.

And in the end, what was it all for? Microsoft dropped an entire industry worth of information with a thud in 2009, 16 years after changing the encyclopedia industry forever. Wikipedia happened, yes, but there were other ways for Microsoft to handle the problem of dealing with this store of information, much of which it owned outright.

Encyclopaedia Britannica announced today that it will cease publication of the 32-volume print edition. Going forward, the focus will be on Britannica's digital properties.


I worked for Britannica.com, the Encyclopaedia Britannica spinoff, from 1998 to 2001. This job gave me a close-up seat to witness the promise of the first dot-com gold rush (1999 and 2000), and the just as rapid crash when the bubble deflated (2001). I think that the story of Britannica, including this latest chapter to cease print publication, has some things to teach us in higher ed. 


To understand today's Britannica announcement, it is necessary to recall the recent history of the company. Britannica has had a digital presence for many years, with early access to LexisNexis uses in 1981, a CD-ROM product in 1989, and a web based subscription encyclopedia available in 1994. In 1999 Encyclopaedia Britannica spun-off the Britannica.com division (which was later folded back into the parent company). Britannica.com was revolutionary because it was conceived of as a free, advertising based service which would make the full content of the encyclopedia available to everyone in the world who had a web connection. (Does this remind anyone of our current open education movement?)


The original idea for Britannica.com was a great one. Open up the full encyclopedia as a free, advertising supported website. Bolster the articles with multimedia, a curated Internet guide, community and discussion features, and fresh content. Advertisers would love Britannica.com because people would spend lots of time with the immersive and rich content, and the site would draw educated readers that would be likely to purchase goods online. Complement the consumer Britannica.com with subscription properties that did not have advertising, and that offered education specific products (such as standard correlated content), and the result would be a diversified set of lucrative revenue streams.


These ideas all made sense to me. They still make sense 13 years later. What happened was that Britannica.com was launched in 1999, and immediately got so much traffic that the site crashed (and stayed crashed for weeks). While the technology was eventually sorted out, the revenue model was not. Britannica.com could never figure out how to get enough compelling additional content into the site at costs that made any sense in relationship to the dollars that could be generated from advertising. Producing quality new content, and licensing multimedia materials, is very expensive - and the advertising market was not robust enough in 1999 or 2000 to support this plan. 


I think that the lesson for higher ed is not that we should stick with what we know, and be hesitant to change. Britannica was smart back in 1999 to understand that an open digital model, with a diverse revenue source, had great potential to go beyond both print based and pure subscription options. What we were not able to do at Britannica was execute on this vision. We didn't know how to deliver a high quality product that had development and delivery costs that aligned with the revenues available from advertising. The skills necessary to run a print publication, or a subscription based digital publication, turned out to be very different from those required to run an advertising based business.


Those of us who work in higher ed will need to make many transitions to stay relevant in an increasingly global and digital economy. We will have good ideas about how to evolve traditional higher education away from the bundled, place-based, discipline centric institutions that we ourselves were educated in, have spent our lives working for, and that we love. Our success in evolving our institutions, however, will not be determined solely by our ideas for change - but instead by our abilities to execute on these ideas. Will we have the wisdom and skills necessary to evolve our institutions in a global, digital economy?


Of course the other development that we completely misunderstood when I worked at Britannica was Wikipedia. When Wikipedia was launched in 2001 I remember many of my colleagues at Britannica completely dismissing the whole idea of a user generated and user editable encyclopedia. This went against everything many Britannica people thought an encyclopedia should be, namely an authoritatively authored, edited, and curated publication. The lesson here is that we should acknowledge that us higher ed people are perhaps unprepared to recognize and understand models of higher education that are truly different from our own. There may be an analogue to Wikipedia for our traditional colleges and universities, and we are likely to underestimate the impact that this new entrant will have on our core business models.


I want to stress is that my colleagues at Britannica were some of the smartest and most dedicated people I have ever worked with. These were incredibly dedicated professionals, motivated by the desire to create the highest quality knowledge and make this knowledge available to as much of the world as possible. The missteps that I witnessed (and participated in) at Britannica were not the result of a lack of intelligence, creativity, passion, or hard work. We in higher ed should not assume that the fact that we have the best of intentions, and lots of experience, will make us any more immune to new models and new competitors than Encyclopaedia Britannica has been since the coming of the web.


Perhaps today's announcement of the end of Britannica's print publications signals that the company has figured out how to manage the transition into the digital age. The press release reports that Britannica is moving "beyond reference and into the $10 billion school curriculum and digital-learning markets." This seems like a smart move. I know, first hand, how difficult the transition has been for Britannica from a bundled print based product to a set of digital services. I don't anticipate that our transitions in higher ed (whatever form these transitions end up taking) will be any less difficult.


What do you think the story of Encyclopaedia Britannica has to teach us in higher ed? 17dc91bb1f

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