Communication and Support

Effective, two-way communication with managers and colleagues is important for lone workers to keep up to date with what’s happening and ensure that they can seek advice and help when needed.

This is particularly important for lone workers that might have less contact with colleagues and support systems.

Good communication and support will ensure that lone workers feel valued and part of a team, and gives them the opportunity to learn from each other. This helps them to feel confident and competent to work alone safely and ensures that they’re supported to do this.

• Access: employers need to be approachable and respond promptly to queries and issues.
• Escalation: lone workers felt best supported when it was easy to escalate work-related issues and problems.
• Out-of-hours support: lone workers value access to out-of-hours support from their managers, including in the evening and at weekends.

Excel EMS will keep in touch with their lone working colleagues by: