GM Duties

GM DAILY DUTIES:

• Check time punches in M3 (Fix any wrong punches) https://time.m3as.com/dashboard 

• Run your daily in M3 https://cloud.m3as.com/logon/LogonPoint/tmindex.html 

• View your M3 Insight

• Update your total room sales in M3 labor plan.  (HOW TO HERE) 

• Check your guest relations case on corporate website. 

-Reply to customer care cases.
-Reply to all guest social reviews

• Walk your property. Check public areas and outside. Take notes of any damages, notify your engineer team. 

• Inspect 5-10 random rooms. (Recommend checking Medallia to see what rooms guest been reviewing negatively about)

• Check and settle all of CLC night stays on their portal, post charges to your PMS. (Corporate Lodging)

• Log into your hotel credit card merchant and see if there's any dispute. Try your best to provide less chargebacks. (Please contact Andrew if you need access)

• Log into your stormx (Travelliance and update your distress passengers allocation)

GM Weekly DUTIES

• Meet with your housekeeping supervisor and talked about room conditions/guest feedback throughout the week.

• Submit all bills to M3 for accounting to process.

• Enter housekeeping checkout/stayover services on M3 timecard

• Count your back up MOD cash bank. Each property has different amount, make sure to keep enough change for your staff.

• Run PMS report on NO SHOWS and make sure to post room charges and collect deposit if FD staff missed

• Order supplies for your pantry/market area. Check inventory. 

• Order supplies for guest/laundry if needed.

• Enter your staff weekly schedule into M3 labor plan.

GM END OF MONTH DUTIES:

• Send in your cash log, deposit log, petty cash, and credit card log to accounting. 

• Send in your PMS Reports to Jacob: (jpavek@empirehotelsgroup.com) 

Guest Ledger Report – This will be a list of every guest or acct that has an open balance

Deposit Ledger or Advance deposit report – This will be any guest or company that has prepaid

City Ledger Report Or AR Aging – This will be any Direct billing acct.

• Log into all 3rd Party Extranet and find missing cancelled deposit. (Guest who cancelled but still get charged due to Non-Refundable Policy, Your PMS will show it as cancelled so your staff is more than likely to not have collected the deposit)