GM DAILY DUTIES:
Check time punches in M3 (Fix any wrong punches) https://time.m3as.com/dashboard
Run your daily in M3 https://cloud.m3as.com/logon/LogonPoint/tmindex.html
View your M3 Insight
Update your total room sales in M3 labor plan. (HOW TO HERE)
Check your guest relations case on corporate website.
-Reply to customer care cases.
-Reply to all guest social reviews
Walk your property. Check public areas and outside. Take notes of any damages, notify your engineer team.
Inspect 5-10 random rooms. (Recommend checking Medallia to see what rooms guest been reviewing negatively about)
Check and settle all of CLC night stays on their portal, post charges to your PMS. (Corporate Lodging)
Log into your hotel credit card merchant and see if there's any dispute. Try your best to provide less chargebacks. (Please contact Andrew if you need access)
Log into your stormx (Travelliance and update your distress passengers allocation)
GM Weekly DUTIES
Meet with your housekeeping supervisor and talked about room conditions/guest feedback throughout the week.
Submit all bills to M3 for accounting to process.
Enter housekeeping checkout/stayover services on M3 timecard
Count your back up MOD cash bank. Each property has different amount, make sure to keep enough change for your staff.
Run PMS report on NO SHOWS and make sure to post room charges and collect deposit if FD staff missed
Order supplies for your pantry/market area. Check inventory.
Order supplies for guest/laundry if needed.
Enter your staff weekly schedule into M3 labor plan.
GM END OF MONTH DUTIES:
Send in your cash log, deposit log, petty cash, and credit card log to accounting.
Send in your PMS Reports to Jacob: (jpavek@empirehotelsgroup.com)
Guest Ledger Report – This will be a list of every guest or acct that has an open balance
Deposit Ledger or Advance deposit report – This will be any guest or company that has prepaid
City Ledger Report Or AR Aging – This will be any Direct billing acct.
Log into all 3rd Party Extranet and find missing cancelled deposit. (Guest who cancelled but still get charged due to Non-Refundable Policy, Your PMS will show it as cancelled so your staff is more than likely to not have collected the deposit)