Service BluePrints
Ecosystem Maps
Ideation Workshops
Qualitative Research
In-Depth Interviews
Surveys
Heatmaps
Usability Testing
Emotional Analysis Testing
Voice and Tone Guidelines
Content Quality Index
UX Copywriting
Conversational Design
UI Optimization
Design Systems
UX Developer Relations
Figma
For nearly a decade, I’ve been part of the User Experience community, creating online courses in Service Design and UX Research that have reached thousands of students. I’ve also spoken at UX conferences hosted by ILA in 2018 and 2019 and was featured in an article by the Nielsen Norman Group