Effective Date: 2026
This Privacy Policy describes how EMS (Embassy Maintenance System) collects, uses, processes, and protects user information. The EMS mobile application is developed and maintained by Ordrat.
The application is designed to support maintenance management operations and internal service reporting within organizations. By accessing or using the EMS mobile application, users agree to the collection and use of information in accordance with this Privacy Policy.
EMS is a mobile application developed to facilitate maintenance operations, task management, and internal reporting within an organization. The application allows authorized users such as technicians, supervisors, and administrators to create reports, upload maintenance information, and manage operational workflows.
This Privacy Policy explains:
What information we collect
How we use and store the collected information
How we protect user data
How third-party services may process certain information
Ordrat is committed to protecting user privacy and ensuring that personal data is handled responsibly and securely.
The EMS application may collect several types of information depending on how users interact with the application.
When users create an account in the application, they may be required to provide the following information:
Full name
Phone number
Email adress
Password
Embassy employee identification number
User role (technician, supervisor, manager, or other authorized roles)
Personal profile photograph
Photo of the official employee identification card
This information is necessary for identity verification and system access control.
The EMS application allows technicians and staff to create and submit maintenance reports. As part of this process, the application may collect:
Photos of equipment faults or maintenance issues
Report descriptions and notes entered by users
Maintenance task details
Status updates and completion reports
Internal operational data related to maintenance management
These reports help organizations track maintenance issues, assign repair tasks, and monitor operational performance.
Users may upload images within the application for the following purposes:
Profile pictures
Employee identification verification
Maintenance issue documentation
Task completion verification
These images are stored securely and used only for system functionality.
The EMS application may automatically collect certain technical information about the user's device, including:
Device model
Operating system version
Application version
Crash logs
Diagnostic information
Performance analytics
This information is used to improve application reliability, detect technical issues, and enhance overall performance.
The EMS application may request certain device permissions in order to function correctly.
Camera Permission
The application may request camera access to allow users to:
Capture photos of maintenance problems
Document repair work
Upload images for maintenance reports
Upload profile images and identification images
The camera is only activated when the user chooses to capture an image.
Media and Storage Access
The application may request permission to read images or access device storage in order to:
Upload photos related to maintenance reports
Upload profile images
Upload employee identification images
The application does not access files unrelated to the application's functionality.
Notification Permission
The EMS application may request permission to send notifications to users in order to:
Inform technicians about new maintenance tasks
Notify supervisors about submitted reports
Alert users about task updates
Provide important operational announcements
Notifications are used strictly for work-related communication.
Internet Access
The application requires internet connectivity in order to:
Communicate with backend servers
Submit maintenance reports
Upload images and media files
Synchronize user data
Deliver notifications
The information collected by EMS may be used for the following purposes:
Creating and managing user accounts
Authenticating authorized employees
Managing internal maintenance operations
Recording and tracking repair reports
Assigning tasks to technicians
Allowing supervisors to monitor maintenance progress
Improving application performance and stability
Sending system notifications related to work tasks
Ensuring system security and preventing unauthorized access
The application is intended primarily for internal operational use within organizations.
The EMS application may store and process data using secure external systems and third-party services.
These services may include:
Secure backend application servers
Cloud data storage services
Firebase services provided by Google
Firebase services may be used for:
Push notifications
Application performance monitoring
Crash reporting
Data synchronization
These third-party providers operate under their own privacy and security policies.
Ordrat takes appropriate technical and organizational measures to protect user information from unauthorized access, misuse, alteration, or disclosure.
Security practices may include:
Secure communication protocols
Authentication systems
Restricted access to sensitive data
Secure cloud storage
Despite these measures, no digital platform can guarantee complete security. Users are encouraged to protect their login credentials and avoid sharing account information with unauthorized individuals.
The EMS application does not sell, rent, or trade personal user data.
User data may only be shared in limited circumstances such as:
With secure backend infrastructure necessary for system operation
With trusted technical service providers such as Firebase
When required by law, legal authorities, or regulatory requirements
When necessary to protect system security or prevent misuse
Any shared data is limited to the minimum amount necessary for the operation of the system.
User data may be retained for as long as necessary to support the operational needs of the system. This includes maintaining maintenance history, task records, and system activity logs.
When data is no longer required for operational or legal purposes, it may be securely deleted or anonymized.
Users of the EMS application are responsible for:
Maintaining the confidentiality of their account credentials
Providing accurate information during account registration
Using the application strictly for authorized operational purposes
Reporting any unauthorized access or suspicious activity
Improper use of the application may result in account suspension or restricted access.
The EMS application is not designed for use by individuals under the age of 13. The application is intended for authorized employees and staff members within organizations.
We do not knowingly collect personal information from children.
Ordrat may update this Privacy Policy from time to time in order to reflect system updates, legal requirements, or operational changes.
Any updates will be published within the application or on the official privacy policy page. Continued use of the application after updates constitutes acceptance of the revised policy.
If you have any questions or concerns regarding this Privacy Policy or the EMS application, you may contact the developer:
Developer: Ordrat
Application Name: EMS (Embassy Maintenance System)