Expert File Services ("we," "our," or "the App") is committed to protecting your privacy. This Privacy Policy explains how we handle, process, and protect your information when you use our file management application on your mobile device.
By using Expert File Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Expert File Services is designed with privacy in mind. We adhere to the principle of data minimization.
A. Personal Information:
We do not require you to create an account or provide personal information like your name, email address, or phone number to use the core file management features.
The Contact Email (olabid212@gmail.com) is provided for user support and privacy inquiries only. You may voluntarily choose to contact us, in which case we will collect your email address and the contents of your correspondence.
B. Non-Personal Information (Automatically Collected):
Device Information: We may collect anonymous, non-identifiable information such as your device type, operating system version, and app version for the purpose of compatibility, troubleshooting, and improving app performance.
Usage Data: We may collect aggregated, anonymized data on how the App is used (e.g., frequency of certain actions, general feature popularity) to understand user behavior and guide development. This data cannot be used to identify you.
C. Your Files and Data:
Core Functionality: Expert File Services operates on files stored locally on your device or on cloud services (like Google Drive, Dropbox) that you explicitly connect. The App accesses, manages, and organizes these files at your direction.
Local Processing: All file management operations (copying, moving, renaming, viewing, etc.) are performed locally on your device. We do not upload, transmit, or store your personal files or their content to our servers unless explicitly required for a cloud-based feature you initiate (e.g., a cloud-to-cloud transfer you authorize).
No Unauthorized Access: We do not scan, read, or extract personal data from the content of your files for any purpose other than providing the functionality you request (e.g., displaying a preview).
2. How We Use Your Information
We use the limited information we collect for the following purposes:
To provide, maintain, and improve the core file management functionalities of the App.
To diagnose and fix technical issues.
To analyze aggregated, anonymized usage trends to enhance user experience.
To respond to your support requests sent to olabid212@gmail.com.
3. Legal Basis for Processing (GDPR & Related Regulations)
For users in the European Union (EU), European Economic Area (EEA), United Kingdom (UK), and other regions with similar frameworks (like Brazil's LGPD), we process your minimal data based on the following legal grounds from the General Data Protection Regulation (GDPR) and analogous laws:
Performance of a Contract (Article 6(1)(b) GDPR): Processing is necessary to provide you with the file management services you request.
Legitimate Interests (Article 6(1)(f) GDPR): We have a legitimate interest in processing anonymized usage data to improve our App and ensure its security, as long as it does not override your fundamental rights.
Consent (Article 6(1)(a) GDPR / LGPD Article 7): For any optional feature that may require data collection (e.g., analytics), we will seek your explicit consent, which you can withdraw at any time.
4. Your Data Protection Rights
Depending on your location, you have rights under various data protection laws:
GDPR (EU/EEA/UK): You have the right to access, rectify, erase, restrict processing of, and object to the processing of your personal data, as well as the right to data portability. To exercise these rights regarding any personal data we hold (e.g., your support email), contact us at olabid212@gmail.com.
CCPA/CPRA (California, USA): While we do not sell personal information, California residents have the right to know, delete, and correct their personal information, and the right to non-discrimination.
LGPD (Brazil): Similar to GDPR, you have rights to confirmation, access, correction, anonymization, deletion, and information about data sharing.
PIPEDA (Canada): You have the right to access your personal information and challenge its accuracy.
Other Jurisdictions: We respect similar rights provided by laws in Switzerland, Australia, Japan, and other countries.
To exercise any of these rights, please contact us using the email below.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information or your file content.
We may share limited, anonymized, aggregated data that cannot identify you with analytics providers to help us understand app usage.
We may disclose information if required by law, to comply with a legal obligation, or to protect the rights and safety of ourselves or others.
6. Data Security
We implement appropriate technical measures to protect the minimal information we handle. However, no method of electronic transmission or storage is 100% secure. Your device's security is crucial for protecting the files you manage with our App.
7. Data Retention
Support Emails: We will retain your communication and email address only as long as necessary to fulfill your request and for our record-keeping purposes.
Anonymized/Aggregated Data: This is retained indefinitely to improve our services but cannot be linked back to you.
8. International Data Transfers
Our operations are designed to minimize data transfer. Any processing of information (like support emails) may involve transfers to and storage in countries outside your residence. Where applicable, we will ensure such transfers comply with appropriate safeguards under GDPR (e.g., Standard Contractual Clauses) or other relevant laws.
9. Children's Privacy
Expert File Services is not intended for use by children under the age of 13 (or 16 under GDPR in some EU nations). We do not knowingly collect personal information from children. If you are a parent and believe your child has provided us with information, please contact us so we can delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy in the App and updating the "Last Updated" date. You are advised to review this policy occasionally.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please do not hesitate to contact us at:
Email: olabid212@gmail.com
We will endeavor to respond to your inquiry promptly.