If you're a smart home enthusiast or just someone who relies on a stable Wi-Fi connection, you've probably heard of Eero. Known for its sleek design and ease of setup, Eero mesh Wi-Fi systems are designed to provide reliable internet coverage throughout your home. However, like any piece of technology, Eero can sometimes run into issues, and you may find yourself asking, “Why is my Eero not working?”
Don’t worry – you’re not alone! Whether it’s a connectivity issue, slow speeds, or a device not showing up on the network, there are several reasons why Eero may not be working as expected. In this article, we'll guide you through common troubleshooting steps to help you fix the problem quickly, so you can get back to streaming, gaming, or working without interruption.
Before diving into more complex solutions, let’s start with the basics. Is your Eero unit plugged in properly? It might sound simple, but loose or faulty power connections are often the culprit when devices fail to work. Ensure the Eero router is securely connected to a power source and that the power outlet is functioning.
If the power cable appears fine, check the LED status light on your Eero. Here’s what the different lights mean:
Solid White: Your Eero is working and connected to the internet.
Blinking White: The Eero is starting up or trying to connect to the network.
Solid Red: The Eero is having trouble connecting to the internet.
If you see a red light, it’s a clear sign that Eero is not working correctly, and you may need to reset it.
Sometimes, a simple restart is all it takes to resolve connection issues. Restarting your Eero network helps clear any temporary glitches or software issues that may be causing problems. To restart your Eero:
Unplug the power cord from the Eero unit.
Wait for about 30 seconds to 1 minute.
Plug it back in and wait for the device to restart and reconnect to the network.
Once the Eero’s LED light turns solid white, it means the device has successfully rebooted and re-established a connection. If your issue was temporary, your Eero should now be working correctly.
Even if your Eero units are working and the LED light is solid white, Eero not working could be a result of an internet connection issue. If the router is not receiving an internet signal, your mesh network will be down, no matter how many Eero units you have installed.
To check this:
Make sure your modem is functioning properly. You can check the modem’s lights or access the modem’s settings page (usually via a web browser) to ensure it's online.
Reboot your modem by unplugging it for 30 seconds and then plugging it back in.
Ensure that the Ethernet cable connecting your modem to the primary Eero unit is secure.
If your modem is working fine but Eero still isn’t connecting to the internet, you might need to reset your Eero network settings.
The Eero app plays a crucial role in managing your network. If your Eero isn’t working, it could be a software-related issue, and the Eero app is a useful tool for diagnosing it. Start by checking the app for any error messages or alerts.
Outdated App: Make sure your Eero app is updated. Sometimes, bugs in older versions of the app can interfere with the proper functioning of your Eero network.
Network Settings: Open the Eero app and check the status of your devices. You can see if certain Eero units are offline or if your internet speed is lower than expected. You can also perform diagnostics to help pinpoint the issue.
Firmware Updates: Check for available firmware updates for your Eero units. An outdated version of Eero’s firmware could be causing connectivity problems. The app will typically notify you when an update is available.
If the app is showing no issues but Eero is still not working, there may be a deeper technical problem with your device.
If all else fails and your Eero network continues to experience issues, a factory reset might be necessary. Resetting your Eero to its factory settings will wipe all custom settings and return it to its original configuration. This can resolve issues caused by corrupted software or network conflicts.
To perform a factory reset:
Hold down the reset button on your Eero device for about 15 seconds.
Release the button when the LED light starts blinking amber.
After the reset, you’ll need to set up your Eero network again through the Eero app.
Remember that performing a factory reset will erase any custom settings, so you’ll need to reconfigure your network.
Eero systems use Wi-Fi signals to communicate between devices, and just like traditional routers, they can suffer from interference. If your Eero is not working properly, it might be because the device is placed in an area where it’s facing interference, such as near large metal objects or electronic devices that emit electromagnetic waves.
Here’s what to consider:
Distance from the Modem: If your Eero is too far from your modem, it might struggle to maintain a stable connection. Try moving the router closer to your modem.
Physical Obstructions: Large furniture, walls, and appliances (like refrigerators) can block Wi-Fi signals. Avoid placing your Eero behind large objects or in corners of your home.
Other Wireless Devices: Devices like microwaves, cordless phones, and baby monitors can cause interference with your Eero signal. If you suspect interference, try moving your Eero away from these devices or placing it in an open, central location.
In some cases, Eero not working might be due to hardware issues. While Eero products are generally reliable, there can be rare instances of faulty units. If you've tried all the troubleshooting steps and your Eero still isn’t working, it may be time to consider replacing the device.
Check if your Eero device is still under warranty. If it is, you can contact the manufacturer for a replacement. Be sure to inspect your units for any visible signs of damage, such as broken ports or frayed cables, which could indicate that the unit needs to be replaced.
If none of these steps resolve the issue and Eero is still not working, it’s time to contact Eero’s customer support. They can assist you in troubleshooting the issue more deeply and provide you with solutions based on your specific circumstances.
Before reaching out, gather information such as:
The specific issue you're experiencing (e.g., slow speeds, no internet connection, etc.).
Any error messages or status lights displayed on the Eero units.
A description of the troubleshooting steps you've already tried.
Having your Eero not working can be frustrating, but many of the common issues can be resolved with a few simple troubleshooting steps. Start with the basics, like checking power and connectivity, then move on to more complex solutions, such as a factory reset or troubleshooting through the Eero app. If all else fails, don’t hesitate to reach out to Eero’s support team for additional help.
By following these steps, you’ll be well on your way to restoring a strong, reliable Wi-Fi connection and enjoying a smoother online experience once again!