Echoes Privacy Policy

Last updated: June 2, 2026

This Privacy Policy explains how Moby LCC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects information when you use the Echoes mobile application, website, and related services (collectively, the “Service”).

By using the Service, you acknowledge that your information will be processed as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

1. Overview of the Service

Echoes is an AI-powered application that may allow users to interact with AI-generated content, personalized features, chat experiences, audio, images, text, recommendations, or other digital content.

AI-generated content is created by software and may be inaccurate, incomplete, fictional, or unexpected. You should not share highly sensitive information through the Service unless it is necessary for your use of the Service and you understand the associated risks.

We strongly recommend that you do not share passwords, government-issued identification numbers, financial account details, medical records, or other highly sensitive personal information within AI conversations or prompts.

2. Information We Collect

We may collect the following categories of information.

2.1 Information You Provide Directly

Account Information
When you create an account or sign in, we may collect information such as your name, email address, username, profile picture, authentication provider ID, and account settings.

User Content
We may collect messages, prompts, text, images, audio, preferences, feedback, and other content you submit or generate while using the Service.

AI Interaction Data
We may collect your conversations, inputs, generated responses, selected preferences, interaction history, and related metadata to provide, personalize, secure, and improve the Service.

Support Communications
When you contact us, we may collect your email address, name, request details, attachments, and any other information you choose to provide.

Survey and Feedback Information
If you participate in surveys, research, beta testing, or feedback forms, we may collect your responses and related information.

2.2 Information Collected Automatically

Device Information
We may collect device type, device model, operating system, app version, browser type, language settings, time zone, device identifiers, advertising identifiers, and similar technical information.

Usage Data
We may collect information about how you use the Service, including screens viewed, features used, session duration, clicks, interactions, subscription status, app launches, and in-app events.

Log Data
We may collect IP address, access times, crash logs, diagnostics, performance data, error reports, and system activity.

Approximate Location
We may infer approximate location from your IP address, such as country, region, or city. We do not collect precise GPS location unless explicitly stated and permitted by you.

Cookies and Similar Technologies
If we operate a website, we and our partners may use cookies, pixels, SDKs, local storage, and similar technologies to operate the Service, remember preferences, analyze usage, and improve performance.

2.3 Information from Third Parties

Application Stores
We may receive information from Apple App Store, Google Play Store, or other platforms related to downloads, purchases, subscriptions, refunds, and subscription status.

Payment Providers
If payments are processed through third-party providers, we may receive limited transaction information, such as purchase amount, transaction ID, subscription status, currency, country, and refund status. We do not store full payment card numbers.

Authentication Providers
If you sign in using Apple, Google, or another third-party provider, we may receive information such as your name, email address, profile identifier, and authentication token.

Analytics and Attribution Providers
We may receive analytics, attribution, campaign, and performance data from third-party providers that help us understand how users discover and use the Service.

AI and Infrastructure Providers
We may use third-party AI, hosting, cloud, moderation, storage, or infrastructure providers to operate the Service and process User Content.

3. How We Use Your Information

We may use your information for the following purposes:

1. To provide the Service — operate, maintain, personalize, and deliver app functionality, including AI-powered features.

2. To generate AI responses — process your prompts, messages, preferences, and interaction history to produce relevant outputs.

3. To manage accounts — create accounts, authenticate users, manage settings, and provide customer support.

4. To process purchases and subscriptions — verify purchases, manage subscription status, prevent fraud, and provide paid features.

5. To personalize the experience — remember preferences, improve recommendations, and adapt content to your interactions.

6. To improve and develop the Service — analyze usage, fix bugs, test features, train or improve systems where permitted, and develop new functionality.

7. To communicate with you — send service-related messages, support replies, security alerts, product updates, and, where permitted, marketing communications.

8. To ensure safety and security — detect fraud, abuse, spam, unauthorized access, policy violations, and technical issues.

9. To comply with legal obligations — respond to lawful requests, enforce agreements, and comply with applicable laws and regulations.

10. To protect rights and interests — protect the rights, property, and safety of Moby LCC, users, partners, and the public.

4. Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom, Switzerland, or another region requiring a legal basis for processing, we may process your information based on:

1. Performance of a contract — to provide the Service, manage your account, and process subscriptions.

2. Consent — where you have given consent, such as for certain marketing, cookies, or optional features.

3. Legitimate interests — to improve, secure, analyze, and promote the Service, provided those interests are not overridden by your rights.

4. Legal obligations — to comply with applicable laws, tax, accounting, consumer protection, and legal process requirements.

5. Protection of vital interests — where necessary to protect safety or prevent serious harm.

5. How We Share Your Information

We do not sell your personal information.

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with vendors and service providers who perform services on our behalf, including:

1. cloud hosting and storage providers;

2. AI infrastructure providers;

3. analytics and attribution providers;

4. payment processors and Application Stores;

5. customer support tools;

6. crash reporting and diagnostics providers;

7. email and communication providers;

8. security, fraud prevention, and moderation providers.

These providers are authorized to process information only as necessary to provide services to us and are expected to protect your information.

5.2 Application Stores and Payment Platforms

Purchases and subscriptions may be processed by Apple, Google, or other third-party payment providers. Their processing of your information is governed by their own terms and privacy policies.

5.3 Legal Requirements

We may disclose information if required to do so by law, court order, subpoena, legal process, government request, or regulatory obligation.

5.4 Protection of Rights and Safety

We may disclose information where we believe it is necessary to protect the rights, property, security, or safety of Moby LCC, our users, third parties, or the public.

5.5 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, your information may be transferred as part of that transaction.

5.6 With Your Consent

We may share your information for other purposes with your consent or at your direction.

6. AI Processing and User Content

To provide AI-powered features, we may process your prompts, messages, generated outputs, preferences, and related interaction data.

Depending on the functionality of the Service, your User Content may be processed by third-party AI providers or infrastructure providers.

We may use aggregated, anonymized, or de-identified data to analyze, maintain, improve, or develop the Service, including AI functionality, where permitted by applicable law.

We do not recommend submitting highly sensitive personal information to AI features. You are responsible for the information you choose to provide through the Service.

7. Data Retention

We retain personal information for as long as necessary to provide the Service, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.

Retention periods may vary depending on the type of information and the purpose of processing.

For example:

1. account information may be retained while your account is active;

2. subscription and transaction records may be retained as required for tax, accounting, and legal purposes;

3. support communications may be retained to resolve issues and improve service quality;

4. AI interaction data may be retained to provide conversation continuity, personalization, safety, and Service improvement.

You may request deletion of your personal information by contacting us at support@mobby.me. We may retain certain information where required or permitted by law.

8. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and for using secure devices and networks.

9. Children’s Privacy

The Service is not intended for individuals under the age of 18.

We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from a person under 18, we will take steps to delete such information.

If you believe that a person under 18 has provided us with personal information, please contact us at support@mobby.me.

10. International Data Transfers

Your information may be transferred to, stored in, or processed in countries other than the country where you live. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by law, we use appropriate safeguards for international transfers of personal information, such as contractual protections or other legally recognized mechanisms.

By using the Service, you acknowledge that your information may be processed internationally.

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include:

1. the right to access the personal information we hold about you;

2. the right to correct inaccurate or incomplete information;

3. the right to request deletion of your information;

4. the right to restrict or object to certain processing;

5. the right to data portability;

6. the right to withdraw consent where processing is based on consent;

7. the right to opt out of certain marketing communications;

8. the right to lodge a complaint with a data protection authority.

To exercise your rights, contact us at support@mobby.me.

We may need to verify your identity before responding to your request.

12. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to:

1. know what categories of personal information we collect, use, disclose, or share;

2. request access to specific pieces of personal information;

3. request deletion of personal information;

4. request correction of inaccurate personal information;

5. opt out of the sale or sharing of personal information;

6. limit the use of sensitive personal information, where applicable;

7. not be discriminated against for exercising your rights.

We do not sell personal information.

To exercise California privacy rights, contact us at support@mobby.me.

13. EEA, UK, and Swiss Users

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the GDPR or UK GDPR.

You may have the right to:

1. access your personal data;

2. rectify inaccurate personal data;

3. erase your personal data;

4. restrict processing;

5. object to processing;

6. receive your data in a portable format;

7. withdraw consent;

8. lodge a complaint with a supervisory authority.

You may contact us at support@mobby.me to exercise these rights.

14. Marketing Communications

We may send you service-related communications, such as account notices, security alerts, subscription updates, and support messages. These communications are necessary for the operation of the Service and you may not be able to opt out of them.

Where permitted by law, we may send promotional emails, push notifications, or in-app messages. You may opt out of marketing communications by following unsubscribe instructions or adjusting your device settings.

15. Push Notifications

With your permission, we may send push notifications related to the Service, including reminders, updates, offers, or activity notifications.

You can disable push notifications through your device settings at any time.

16. Cookies and Tracking Technologies

We and our partners may use cookies, SDKs, pixels, local storage, device identifiers, and similar technologies to:

1. operate and secure the Service;

2. remember preferences;

3. analyze usage and performance;

4. measure marketing campaigns;

5. improve user experience;

6. detect fraud and abuse.

You may be able to manage cookies through your browser settings and mobile tracking preferences through your device settings.

Some features may not function properly if cookies or tracking technologies are disabled.

17. Third-Party Links and Services

The Service may contain links to third-party websites, services, advertisements, or integrations.

We are not responsible for the privacy practices, content, security, or policies of third parties.

We encourage you to review the privacy policies of any third-party services you access.

18. Account Deletion

You may request deletion of your account and associated personal information by contacting us at support@mobby.me.

After receiving your request, we will take reasonable steps to delete or anonymize your information, unless we are required or permitted to retain it for legal, security, fraud prevention, accounting, dispute resolution, or legitimate business purposes.

Deleting your account does not automatically cancel an active Subscription. You must cancel your Subscription through the applicable Application Store or payment provider.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by email, in-app notice, website notice, or other reasonable means.

The updated Privacy Policy will be effective when posted, unless otherwise stated.

Your continued use of the Service after the updated Privacy Policy becomes effective means that you acknowledge the updated policy.

20. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us: Email: support@mobby.me

Moby LCC