Privacy Policy for Dual Web Chat
Last Updated: January 7, 2026
1. Introduction
Welcome to Dual Web Chat. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
2. Information Collection and Use
We generally do not collect personal identification information directly. However, to improve performance and support the application, we may work with third-party service providers.
3. Potential Third-Party Service Providers
The App may integrate SDKs or services from third-party providers for analytics, crash reporting, or advertising purposes. These services may collect information such as device identifiers (IDFA/AAID), IP addresses, and app usage patterns. These providers include, but are not limited to:
Google Firebase (Analytics/Crashlytics): May be used to monitor app stability and user engagement.
Google AdMob & AppLovin: May be used to display advertisements and provide personalized ad content.
If these services are active, they will handle your data according to their own privacy policies. You can opt-out of certain tracking features through your device settings (Settings > Privacy > Tracking).
4. Data Security
We implement reasonable security measures to protect your information. However, no method of electronic transmission or storage is 100% secure.
5. User Consent for Data Processing Related to Refund Requests
In accordance with the App Store’s refund policy, when a user initiates a refund request, our server will receive a notification (CONSUMPTION_REQUEST) from Apple. In such cases, we will provide Apple with data related to the user’s subscription to assist Apple in making a decision regarding the refund request. Please note that the data provided is strictly limited to subscription-related consumption information and does not include any personal or sensitive data. We are committed to complying with Apple’s requirements and ensuring that all data processing activities fully adhere to privacy protection laws and regulations. By using this app, you consent to the transmission of your subscription consumption data to Apple, as required for processing refund requests, in compliance with the App Store’s refund policies.
6. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at: Email: xzhao2511@163.com