Effective Date: September 2026
Company: Duakata Application and Web Developer
Contact Email: bayumoonfang@gmail.com
1. Introduction
This Privacy Policy applies to all financial services, mobile applications and websites operated by Duakata Application and Web Developer (hereinafter referred to as “we”, “us” or “our”). This policy explains how we collect, use, store, disclose and protect your personal data in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA), Financial Services Act 2013 and other applicable laws and regulations of Malaysia. By accessing and using our financial platform and services, you acknowledge and agree to the practices outlined in this policy.
2. Data We Collect
We only collect necessary personal and financial data to deliver secure and compliant financial services, including but not limited to:
- Personal Identification Data: Full name, contact information, identity verification information required for financial compliance.
- Financial Data: Transaction records, payment information, service application records and other data related to your use of our financial services.
- Technical Data: Device information, app operation logs, access time and IP address for platform security maintenance and service optimization.
3. Purpose of Data Processing
We process your personal data solely for legitimate service and compliance purposes, including:
- Providing, maintaining and optimizing our financial products and services;
- Verifying user identity, completing transaction authentication and preventing fraudulent financial activities;
- Complying with Malaysian financial regulatory requirements, legal obligations and judicial procedures;
- Responding to user inquiries, handling service disputes and after-sales support;
- Improving platform security and upgrading service functions.
4. Data Disclosure and Sharing
We will not sell, rent or trade your personal or financial data to third parties for commercial purposes. We may disclose your data only in the following legitimate scenarios:
- With your explicit consent or authorization;
- Required by Malaysian government regulatory authorities, judicial orders or legal provisions;
- Sharing with authorized service partners (payment institutions, technical service providers) who strictly abide by PDPA regulations, only to support normal service operation.
5. Data Security and Storage
We adopt industry-standard encryption technology, security access control and technical protection measures to safeguard your personal and financial data from unauthorized access, disclosure, tampering, loss or leakage. Your data will be stored in compliance with Malaysian local data storage requirements. We will retain your data only for the period necessary to fulfill service purposes and legal obligations, and permanently delete or anonymize the data after the retention period expires.
6. User Rights (PDPA Compliance)
In accordance with PDPA 2010, you have the following rights regarding your personal data:
- Right to access and obtain a copy of your personal data held by us;
- Right to correct inaccurate or incomplete personal data;
- Right to withdraw consent for data processing (where applicable);
- Right to request deletion of your personal data within the scope permitted by law;
- Right to lodge a complaint with relevant regulatory authorities for data privacy violations.
You may submit all data rights requests via our official contact email: bayumoonfang@gmail.com. We will respond to your valid request within the time limit stipulated by Malaysian laws.
7. Policy Updates
We reserve the right to update this Privacy Policy in response to service adjustments, legal revisions or regulatory requirements. The revised policy will be posted on our official website or application. The updated version shall take effect immediately upon publication. Your continued use of our services after updates constitutes acceptance of the revised policy. In case of any inconsistency between language versions, the English version shall prevail.
8. Contact Us
If you have any questions, suggestions or disputes regarding this Privacy Policy or our data processing practices, please contact us via email:
Email: bayumoonfang@gmail.com
Company: Duakata Application and Web Developer