Course Introduction:

This is designed to explain the role of frontline service providers towards the attainment of the over-all organizational thrust; demonstrate various frontline service skills and techniques in the successful handling of public needs, problem or complaints whether by telephone or in-person; express their appreciation of government reform, programs of public service delivery, and get involved in it as observers and exemplars of service excellence and manifest to the general public the value of courteous and efficient services

Target Audience: 

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Training Provider:

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