Privacy Policy
DSD LAB
Last Updated: August 31, 2026
DSD LAB (“DSD LAB,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us by dentists, clinics, patients, employees, and website visitors.
This Privacy Policy explains how DSD LAB collects, uses, stores, protects, and may disclose personal information when you visit our website, contact us, use our digital services, submit dental cases, or otherwise interact with DSD LAB.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. About DSD LAB
DSD LAB is a digital dental laboratory providing dental restoration and laboratory services, including crowns, bridges, veneers, dentures, implant restorations, digital smile design, and related digital dental services.
We primarily work with dentists and dental clinics and may receive information necessary to design and manufacture dental restorations and provide case-tracking and delivery services.
2. Information We Collect
Depending on how you interact with DSD LAB, we may collect the following information:
2.1 Contact and Account Information
This may include:
Full name
Telephone or mobile number
Email address
Clinic or dental practice name
Professional information
Business address
Login or account information, where applicable
Communications and inquiries sent to us
2.2 Dental Case Information
When a dentist or clinic submits a case to DSD LAB, we may receive information necessary to provide our laboratory services, including:
Patient name or patient identification number
Dental chart or case number
Tooth and restoration information
Dental photographs
Intraoral scans and digital impressions
STL and other digital dental files
X-rays or other dental images provided for laboratory purposes
Shade information
Treatment and restoration specifications
Prescriptions and instructions from the dentist
Other information reasonably necessary to manufacture the requested dental restoration
Dentists and clinics are responsible for ensuring that they have the appropriate authority and patient consent to provide patient information to DSD LAB where such consent is required by applicable law.
2.3 Website and Technical Information
When you visit our website, we may automatically collect limited technical information such as:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information
Cookies and similar technologies
We use this information primarily to operate, secure, maintain, and improve our website.
3. How We Use Personal Information
We may use personal information to:
Provide dental laboratory services
Receive, process, design, manufacture, and deliver dental cases
Communicate with dentists, clinics, and customers
Track case status and deliveries
Provide customer support
Respond to inquiries and requests
Manage accounts and orders
Improve our products, services, and digital systems
Maintain the security and integrity of our systems
Detect and prevent fraud, misuse, or unauthorized access
Meet applicable legal, regulatory, and contractual requirements
Send service-related communications
Send marketing communications where permitted and, when required, with your consent
We do not use patient information for unrelated purposes without an appropriate legal basis or authorization.
4. Patient Information
DSD LAB recognizes that dental case information may contain sensitive or confidential information.
Patient information is used primarily for the purpose for which it was provided, including the design, manufacture, quality control, communication, and delivery of dental restorations.
Where DSD LAB receives patient information from a dentist or dental clinic, the dentist or clinic remains responsible for obtaining any required patient authorization or consent and for providing information to DSD LAB lawfully.
DSD LAB will take reasonable measures to restrict access to patient information to personnel and service providers who need the information to perform their authorized functions.
5. Sharing of Information
We do not sell personal information.
We may share information only when reasonably necessary to operate our business and provide our services, including with:
Authorized employees and technicians
Dental clinics and dentists involved in a case
Delivery and logistics providers
Technology, hosting, cloud-storage, and IT service providers
Security and technical support providers
Professional advisers, where necessary
Government authorities or law-enforcement agencies when required by applicable law
Third-party service providers that process personal information on our behalf are expected to handle that information appropriately and only for authorized purposes.
6. Dental Images and Case Files
Dental photographs, scans, X-rays, STL files, models, and other case-related files may be stored and processed as necessary to provide laboratory services.
We may retain case files for quality control, case history, customer service, warranty, dispute resolution, accounting, legal, and operational purposes, subject to applicable requirements.
We will not publicly display identifiable patient photographs or dental case information for advertising or promotional purposes without appropriate authorization.
7. Marketing Communications
DSD LAB may occasionally send information about our services, products, laboratory updates, or promotions.
You may request to stop receiving non-essential marketing communications at any time by contacting us or using an available unsubscribe mechanism.
Service-related communications, such as case updates, order notifications, delivery information, and important account notices, may still be sent when necessary.
8. Cookies
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Understand website traffic and usage
Improve website performance
Protect against security threats
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Data Security
DSD LAB takes reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
These measures may include access controls, authentication procedures, secure communications, restricted access to case information, and appropriate security practices for systems used to store or process information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing and managing our services
Maintaining dental case records
Customer and technical support
Quality assurance
Accounting and business records
Resolving disputes
Protecting our legal rights
Complying with applicable legal obligations
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.
11. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion where legally permitted
Request information about how your data is used
Withdraw consent where processing is based on consent
Object to certain processing
Request restriction of processing where applicable
Requests should be submitted using the contact information provided below.
Because some information is provided to us by dentists or clinics as part of a dental case, we may need to direct certain requests to the relevant dentist or clinic.
12. Children's Privacy
Our services are primarily intended for dentists, dental clinics, healthcare professionals, and business customers.
We do not knowingly collect personal information directly from children through our website for purposes unrelated to providing dental laboratory services.
Where information relating to a minor is included in a dental case, it should be provided by or through the responsible dentist, clinic, parent, or legal guardian in accordance with applicable requirements.
13. Third-Party Websites
Our website may contain links to third-party websites or services, including social-media platforms.
DSD LAB is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.
14. International Data Transfers
Some technology, hosting, cloud, communication, or other service providers used by DSD LAB may process information outside Iraq.
Where personal information is transferred or processed outside the country, DSD LAB will take reasonable steps to ensure that the information continues to receive appropriate protection and is handled in accordance with applicable legal requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Policy.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your information, or have concerns about how your information is handled, please contact DSD LAB:
DSD LAB
Digital Dental Laboratory
Email: info@dsdlab.com
Phone: +964 770 000 0000
Website: DSD LAB
We will make reasonable efforts to respond to privacy-related requests within an appropriate period.
17. Acceptance
By using the DSD LAB website or services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the website and contact DSD LAB regarding any services or information you require.