I have encountered the same problem with every printer I have ever owned, including this one, in that it frequently loses the connection with the WiFi network. either unplug the printer and restart it to restore it, or I delete the printer and reinstall it in order to restore it. What can be done to improve the reliability of this system? Does anyone have any suggestions?

As is the case with every printer I've ever owned including this one, it loses the WiFi connection frequently. To restore it, I either unplug the printer and restart it and/or delete the printer and re-install it. Anyone have any suggestions to make this more reliable?


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I one day had a brainstorm and wondered if it was an issue with the automatic channel switching at the wifi router....logged into router and set it to a set specific channel that had less traffic....BINGO no more network disconnect and actually better throughput in general!

My wife bought phaser 3020 two days ago. My wife and I installed it using the installation disk. The problem is the wifi connection after a few hours of idle is lost. (I mean I cannot print. also, on my printer list the printer appears as offline and also the printer-wps blue light (that should indicate wifi conncted) is missing even when pressing power button on printer). The current solution is just to shut down the printer and restart it. After that the wifi connection is established and we can print again. (allthough it still appears as offline in the printer list) .

Over the past few weeks I've discovered that if the printer goes to sleep for an extended period it frequently "loses" it's WiFi connection and nothing I do from my PC will let me print to or scan from it. Basically it stops responding to pings (which tells me that its WiFi network connection is the issue). I usually discover the printer is offline line first thing Monday AM (after the office has been closed all weekend).

When the MX922 goes into a coma the only way I've found to wake it up is to either power-cycle it, or do go into the Device Settings menu and print out the current Network Configuration Page (it sometimes starts printing/scanning again when I exit out of the menus). AND sometimes after waking it up via the menu trick it operates very very slowly (like the Wifi connection is poor or congested) and I end up having to power cycle it to fix it. I shouldn't ever have to power cycle the printer just to wake it up (especially since it probably uses up some ink to recharge the print head each time it powers on).

I've worked with wifi routers from Cisco, Linksys, Dlink, Netgear, Belkin, TP-link, Airlink, and others and I know of no feature on those routers that jibs with your description. As far as I know there's no way to configure any wifi router to force a wifi session to never expire. But maybe I've just always picked the wrong wifi routers. So name just one wifi router that supports your mystery feature and point me to the page in the user manual for it.

Furthermore, I've got other wifi printers on my network which do NOT have this problem. So whaterver the problem is it's only the MX922 that can't deal with it. Why should I have to do something special on my netowrk just for the MX922? It's absurd to even suggest such a thing. If such a thing were necessary than the MX922 should have a big caveat on the outside of the box so that potential customers would know that the MX922 does play nice with standard wifi routers.

Furthermore, I have a router between my internal network and my ISP connection but there are NO actual routers between my PCs and any of my wifi connected printers (including the MX922). What I have is a couple of wifi APs connected to a 48 port managed switch. The switch is the backbone of my internal network and it has an uplink to the outside world via a separate router box. So the so called wifi routers are actually wireless switches, and any standard "routing" related options or settings (for something link a WAN uplink) are completely irrelevant.

As far as I know, in order to function correclty, the only dynamic information my network switch and wifi AP boxes need to know is the printer's MAC, its IP address, and which wifi box has an active wifi session with the MX922.

Now it's true that all switches have limited resources for trackng active MAC addresses and IP addresses. So if a connected device is inactive for a long period, its entry will get flushed from the switch's address table. BUT there's a simple mechanism call ARP broadcasts (which all ethernet or wifi devices must support) which makes that resource limitation irrelevant. If the MX922 doesn't know how to wake up from sleep mode and respond to ARP packets, then it's defective and needs to be fixed. You can't rely on my router being able to lock down address table entries just for the MX922.

And finally, because I'm using the MX922 via wifi (rather than wired), if the printer just goes to sleep and stops responding to packets from the AP it's connected to, then its wifi session WILL expire and there's no way to reach it from any PC on my network.

Even if I could override my router and force the session to never expire, if the MX922 doesn't know when to wake up and send the right packets to keep the wifi session active, the MX922 also isn't going to be able to wake up at the right time to accept my print job.

The 802.11 wifi spec clearly spells out how a device is supposed to keep it's session active (even when it enters sleep mode). If the MX922 doesn't automatically wake up from sleep mode at the right time and maintain the wifi session, then that's a bug in the MX922. It's not something that you can misleading assert is caused by my wifi router disconnecting from the MX922 because I didn't use it frequently enough. Clearly, the wifi spec says that it's the responsibility of the connected station (ie the MX922) to keep the wifi session active and if it' doesn't do the right thing then my wifi router is doing the right thing by disconnecting it. It's not a "feature". It's a requirement of the wifi spec.

Maybe the wifi card in the printer is overheating and cutting out. I have mine configured with static IP and it still looses connection. I print something maybe once or twice a day. I agree Canon needs to come up with a fix for this problem - it is really annoying to have to re-enter the setup information each time I want to print.

This issue isn't just related to the MX922. I have two other Cannon's of different models that behave the same way. One even is directly connected to my router. Cannon appears to have chosen the wrong way to handle network connections. It MIGHT be my router as I had issues with DirecTV not finding things between the iPad and DVR. They seem to use the same way of addressing things. MAC instead of IP. And if they don't wake up or respond to the ARP call then nothing will help. Seems it might be a timeout issue from Cannon.

However, after a while I noticed that every now and then our devies (phones, tablets, Philips Hue, Sonos) were not always connected and were losing connection with the Orbi. When Googling on "Orbi dropping connection" you find hundreds of similair stories and tips.

I spent months on this and other forums following all the tips to fix these connection issues. I rebooted the system, relocated the satellites, tried with wireless and wired backhaul, installed new firmware (by the way, why is Netgear offical support site not showing the latest firmware that you can download on this forum?). I restored to factory settings and reinstalled, but that made things only worse; one of the satellites could not be found anymore, IP addresses were shown, but not active... very strange... It really came to a point where I wanted to throw out this (quite expensive) system. In a final attempt I restored again to the factory settings and then disconnected all 3 devices, re-installed the Orbi app and started from scratch following this guide. -do-I-set-up-my-Orbi-WiFi-System.

All of my systems, located within a 30km radius, connect to their respective WiFi networks and work for months without a problem. Turning WiFi off and then back on again is usually not a problem, and the Cerbo autodetects the wifi and connects. However, from time to time, only occasionally, the Cerbo appears to disconnect itself from the WiFi and then refuses to autoconnect. Solution so far has been to drive to the installation, log in directly to the Cerbo where it shows a reconnect failure, and then connect to Wifi from within the settings. This then works just fine and it connects, which leads me to question why auto connect occasionally fails and manual connect still works?

In the case of my home system, it has been working fine for almost a year, not touched, not adjusted, with Fiber internet connection, and very good signal strength at the Cerbo. About 4 days ago, it disconnected and has not reconnected, yet internet and WiFi has been continuous and uninterrupted.

I gave up on Cerbo Wi-Fi although in my case, it was because it does not connect to 5 GHZ Wi-Fi which was all that was available at my RV storage location. Instead I use a TP-Link AC750 Portable Nano Router in WiFi extender mode. The Nano has an Internet socket and comes with a short cable which I use to hardwire to the Cerbo. This connection has been rock solid.

Same problem here. It disconnected from my home wifi and will not reconnect even after rebooting. It did the exact same thing to my phones hotspot connection as well. Once it dropped the connection it will not reconnect. So frustrating.

I didn't see this the first time around, but I would suggest also looking at devices that might produce EMI or some other kind of interference. The log line indicates significant data corruption going on in the serial connection. ff782bc1db

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