Welcome to Apple Support Communities. Since this happens to videos in your web browsers but not in other apps, it would be best to start with the troubleshooting from If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch - Apple Support.
I am trying to create an html5 web page in which there is a small video like 13s , I converted the flash version of this video into 3 format : .ogv using fireFogg , .webm using firefogg also and .mp4 using HandBrake application the html script I used in my page :
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The video is working fine in Chrome and FireFox but not working at all neither in Safari on Desktop nor on iPhone or iPad , the output is simply a blank page that shows the controls of the the video tag but nothing is loaded
First, the Safari Web Browser requests the content, and if it's an audio or video file it opens it's media player. The media player then requests the first 2 bytes of the content, to ensure that the Webserver supports byte-range requests. Then, if it supports them, the iPhone's media player requests the rest of the content by byte-ranges and plays it.
If your videos are protected by a session-based login system, Safari will fail to load them. This is because Safari makes an initial request for the video, then hands the task over to QuickTime, which makes another request. Since Safari holds the session info, it will pass the authentication, but QuickTime will not.
If this is your problem, you might have to rework the video access to use temporary tokens or a limited time access from the original request. I'll update this answer if I find a more direct solution.
For future searches as well, I had an mp4 file that I downscaled with Handbrake using handbrake-gtk from apt-get, e.g. sudo apt-get install handbrake-gtk. In Ubuntu 14.04, the handbrake repository doesn't include support for MP4 out of the box. I left the default settings, stripped the audio track out, and it generates an *.M4V file. For those wondering, they are the same container but M4V is primarily used on iOS to open in iTunes.
This worked in all browsers tested including Safari 7 on Mavericks and Safari 8 on Yosemite. I simply renamed the same m4v file (the actual file, not just the HTML) to mp4 and reuploaded to our CDN:
Safari I think is fully expecting an actually-named MP4. No other combinations of file and mime-type worked for me. I think the other browsers opt for the WEBM file first, especially Chrome, even though I'm pretty sure the source list should select the first source that's technically supported.
On iPhone, elements will now be allowed to play inline, and will not automatically enter fullscreen mode when playback begins. elements without playsinline attributes will continue to require fullscreen mode for playback on iPhone. When exiting fullscreen with a pinch gesture, elements without playsinline will continue to play inline.
I've seen weird issues with a non trusted 'development' SSL certificates where mobile Safari will quite happily serve your page but refuses to serve a video to a 'fake' SSL certificate even if you've accepted the certificate.
A weird trick I found was to have two different references to your video, one in a tag for Chrome and Firefox, and the other in an tag for Safari. Fun fact, videos do actually play in an tag on Safari. After this, write a simple script to hide one or the other when a certain browser is in use. So for example:
I have found that although Safari does support HTML5 Video, the Quicktime Player has to be installed in order for this to work. On a site that I built that uses HTML5 Video, the user is alerted when using Safari, telling them they must have Quicktime installed, otherwise they will only be able to see video transcripts. Hope this helps.
I had same problem - make sure the url for video asset is coming from secure domain. Our dev environment is http while production is secure. Due to the video being referenced via relative path, it wasn't working on development. Seems to be an issue that apple requires video to be secure...
In my case, I expect a request Header WITH or WITHOUT limit (right side of range). When the right side is not suplied, I used a fixed chunk size and calculate the Content-Length and Content-Range
In Safari, on iOS (for all devices, including iPad), where the user may be on a cellular network and be charged per data unit, preload and auto-play are disabled. No data is loaded until the user initiates it."
In my dealings ( a small digression ) :I have found that uploading video from iPhone sends it to server as .quicktime. Ironically, this is the problem when trying to play back the video from the server on safari. ( mobile & desktop ).
So if ( like me ) you are experiencing a .quicktime ( or anything other than .mp4 ) problem in safari, here is a work around provided by apple. Note, I'm yet to test it myself and I'm not all that happy with it at a glance, just providing more info.
I had this problem where .mp4 playback in Safari didn't work, but in other browsers it was fine. The error that I was seeing in the console was: error media src not supported. In my case this turned out to be a MIME type issue, but not because it wasn't declared as MIME type in IIS, rather that it was declared twice (once in IIS and also in a web.config file). I found this out by trying to download the .mp4 file locally on the server. I removed the config file from the location of the content I was trying to play and it fixed the issue. I could have just deleted the MIME type from the web.config file, but in this case the web.config file wasn't needed.
For IOS, please use only mp4 source file.I have observed one issue in latest safari browser that safari browser cant able to detect source file correctly and because of this, video autoplay doesn't work.
I had exactly the same problem, my HTML video tag played well on Chrome & Mozilla, on Safari - controls appeared but video was blank. I tried to play with all the above attributes, remove/add muted, playsInline, etc. and nothing worked. Problem was with servers as described here as well. I had this - DID NOT WORK:
I know this is an old post, but the issue still seems to surface under different server environments. None of the above were the solution for me. In my case it came down to web optimization and making use gzip, or rather needing to disable it for videos.
I have faced same issue. Because my video frame size was too big. ie.2248 pxapple support H.264 Baseline Profile Level 3.0 video, up to 640 x 480 at 30 fps. Note that B frames are not supported in the Baseline profile.check this for more info
I also suggest that you check the Video element documentation Player Setup section which gives more information on the proper format that you can use for your videos:
Hi @christopher, i have tried mp4 (which is the orginal one i uploaded), webm mov and none of them work in safari. Youtube embeds work but i didnt want to host videos here as you cannot turn off the related videos popping up which looks unprofessional for a school. I even tried using embeds instead of iframes and again its just unresponsive. Any other ideas?
Now if i add a video player element or even a video background on a page on the secondary site and the media sits on the secondary site then it does not work. If i put the media on the main site and then link to it from the secondary site then it works!! No videos are working on my secondary site if the video is actually hosted on the secondary site! This is mad. Any ideas?
Here is a page on the secondary where the video on the left is hosted on its own site (secondary SITE B) and the video on the right is hosted on the top level site (SITE A) so you can see - make sure you view in safari - the problem browser.
Right, I deactivated all the plugins from across every site and still the video that actually sits on the secondary school site or primary school site do not play. If you link it to the main site: hadley learning community it works. Odd! i also updated my PRO theme, and WP to v5.4 and updated all plugins and reactivated and still no jo.
Its only in Safari this happens and i know that the video files are good as they work on the hadley learning community site.I have found a couple of websites that are over my head but may help you guys:
Hi @jonathan @Daniel I met headache issue with video play only in Safari after SSL setup when I try to embed video into Hype project. and later I found it is not related to Hype, but if it is not resolved, I can not continue Hype work, so I hope...
I have checked the case carefully and I was able to re-create the problem that you have encountered on your multisite Wordpress application. I have also examined the server logs for the problem that you have encountered, but I was not able to find any errors that might be reflecting in the reported behaviour on your application.
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Unfortunately, we do not have any idea either. Please kindly consider that this is happening on your website and environment and not happening on other websites or our installations, this shows it is not something related to our Video Element code and it must be something related to your setup which we do not have a clue.
I also created another page and did not use Pro builder at all and use the default WordPress [embed] shortcode and the result is the same. You can check the link in Secure Note. So it shows the problem is not related to our product.
I've built a web app that uses the HTML5 tag and JavaScript code that renders other content synchronized with the running video. It works great in desktop browsers: Firefox, Chrome, and Safari. On an iPhone or a DroidX, the native video player pops up and takes over the screen, thus obscuring the other dynamic content that I want to display simultaneously with the video. 152ee80cbc
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