I have these short social media videos on our site, they're uploaded to Squarespace (not linked to Vimeo like most of my other videos) and they all seem to work fine on my computer. On my phone (droid) however, it sometimes allows me to play the videos and sometimes the block goes black and it says "Video unavailable. Try playing something else." and I cannot play any of them. Any ideas why this would be happening?
I have 7.1 and all of a sudden the video on my home page will not play on mobile, it plays fine on Desktop. I've had this video on my site for the past. year and experienced zero issues. I was on the chat with Squarespace support who could not resolve the issue. I feel like some aspect of my site is broken. Any suggestions
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I have two videos on my site, home page and about us. Neither will play on Mobile anymore. They have not played on my new iPhone 15 in a couple weeks. They attempt to load and eventually say, video not available, please try another on a black screen. I've never seen this before. They played on my wife's phone up until yesterday and now same issue. I have cleared all browsing history on all devices and cache. It seems random on which phones they work on. Again, these videos have been on my site for a year with zero issues until last week.
I turned off autoplay and still have the same issue. It's a fairly bad look for your website to have blank content and I'm frustrated by the lack of support with SS customer service. Something is clearly broken on my site.
I am having the same issues with iOS devices on my Squarespace website. I posted about it on another thread this morning. I tested in iOS devices running iOS 17.3.1, and my videos worked fine. It is on devices that have been updated to iOS 17.4 where the videos will not play. And it happens across both Safari and Chrome on iOS devices that have been updated to iOS 17.4.
I'm having the exact same problem as ESJAD mentioned. iOS 17.4 will not play videos, whether it's set to autoplay or manual play. iOS 17.3.1 works fine though. Does anybody have any solutions? I've cleared history and cache, changed privacy settings, and nothing seems to work. This happens through both Safari and Chrome on my phone, so it's not just a specific browser problem.
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This is happening to me as well. Videos I upload to Squarespace video blocks don't play on my iPhone, but they do on other mobile devices. I tried clearing my cache on Chrome and Safari and using private browsing mode. It shows a frame from the video and then shows a black screen and the error Video unavailable. Try playing something else.
Hi neighbors! Try removing and reinstalling the Ring app on your mobile device. This will ensure the app is up to date and optimally integrated with your mobile device. If these are only happening on newer events, please check back after some time to see if these videos appear a playable. Feel free to let us know how this goes!
Also. Other neighbors can clearly see the videos on NEIGHBORS - when I am getting the unavailable screen. And vice-versa. Sometimes I can see the NEIGHBORS video - but other neighbors report that it is unavailable.
Hi @jw22! Is it only happening on that particular video? If so, the poster may have taken it down. Check out our help center article about the neighbors app for more information on sharing videos, viewing posts, and the Neighborhood App Guidelines for posting.
Recently some users have experienced this error for some YouTube videos, when PC is behind firebox, but not when directly on public internet w/o firebox in-between. Same behavior in incognito windows and with new Edge.
Hi @Logan5
Have you tried using a different browser?
If safesearch is being forced off, the firewall should not be forcing on any feature like this. In chrome, settings like this can be enforced via group policy as well.
The settings do not appear to be delivered by GPO - check in gpresult. Incognito sessions and Edge browser are impacted too. We have never, ever had any GPOs for Edge. The same PC is only impacted inside of the firewall. It is fine outside of the firewall.
What keyed me to it was I check the YouTube content restrictions page:
_content_restrictions
It showed "Strict" in the 'DNS restrictions' column, but the 'HTTP header restrictions' column was blank. Once I saw DNS, I began to think about DNSWatch, because it has been a fairly "set it and forget it" technology. I obviously forgot about it too long.
The videos that were displaying this on embed had "Copyrighted" music playing in the background. YouTube apparently does not play videos like this while embedded. We had our user remove the audio and re-uploaded the video and everything is working fine now.
Is there a way to display just the most recent 5 closed tasks from a sheet on a dashboard? I have closure dates for when a task has been closed but was wondering if its possible to create a ticker that shows the most recent tasks closed?
I want a cell to change colour if the row/s were created in the past of a certain date. For instance any row that was created before 1st May 2024 will have a cell change colour. Anything after that date will not be affected. Is this possible?
Interestingly, I receive notifications and can actually view videos in history but not live.
I have 2 gen 1 Nest indoor cameras, 1 gen 1 outdoor Nest camera and 1 gen 1 Nest Hello, all
which work and I can view in both the Nest app and Google Home.
I have tried reinstalling, resetting the camera and moving the camera around the house in case it was wifi related but
to no avail.
I also just experienced this problem. I was for some reason able to resolve it by going into the camera settings and reducing the video quality and also stopping and restarting the camera in the app. I am using gigabit fiber internet on a WiFi 6 mesh network so throughput not the issue however may have been caught in some type of comms issue.
Previous to the problem occurring I had the feed showing on my phone for an extended period of time which perhaps may have caused a feed issue to the cloud then to the app and my devices (pixel 5 and nest hub)???
Thank you for your patience! Still looking into this issue as far as I'm aware, so do your best to follow fellow Community Members fixes that have worked for them. I would always suggest Restarting the device first, check your updates and wifi etc. and try to check the video quality settings like @Ceriksson was suggesting. Please let me know if you need further assistance, or have any fixes that worked for you until the issue is fixed.
Just a heads up... Those of you still having issues, are the accounts in question migrated to Google from nest? My wife's Google email was associated to a nest account that was not migrated to her actual Google account (same email for both). On the web she is unable to log in with Google onto the nest site because it always asks if she wants to associate an existing nest account or instead create a new nest account (both options lead to dead ends or errors). I believe as a result of this, she is unable to operate any nest branded products (we have 2 cameras and a thermostat that she is unable to control in the home app, but she can operate all the other non nest smart devices). Google support wouldn't listen and ended up suggesting that she just use a new email account and add it to our household, then rudely said they have other customers to help and ended the chat. They stated that her account had an issue. Hopefully this can help direct some of you the right way because Google support has been treating this like we're a bunch of idiots.
We are new to Studio. I have a student who sent this screenshot below. The teacher does have a limit of 2 attempts. Because we're so new to this, I'm not sure how to begin troubleshooting. Any advice?
That error message displayed inside the video actually seems like it is coming from YouTube and not from Canvas Studio. I've never seen Studio produce a message like that for videos before. My guess is the owner of that YouTube video has some sort of permissions set that it may not be a public video? Without knowing more about that video, it's a bit hard to diagnose what the exact issue might be...but that's my educated guess.
Just to give you an update, we've ruled this out as being an issue that was introduced by Shopify or through an update to the theme that your using.
We did reach out to Google (The owners of Youtube) and they've confirmed that this is an issue on their end of things and that they're aware of the issue and working on a resolution.
At this time they are unable to provide a timeframe of the issue being resolved so this will just be a case of waiting for the issue to resolve itself. They have confirmed that there wouldn't be any manual steps required for the issue to be fixed so you won't need to update any videos, it will be fixed automatically. As an alternative suggestion, you are able to upload videos directly to Shopify
Same here. And the problem is with all videos in different product pages. It`s not very nice when customers are trying to check videos and they won`t work. Would be nice to have solution for this issue.
There is an easy resolution for Shopify (until Google fixes it) -- when someone clicks on a gallery image that is for a YouTube video, they could force a refresh of the page vs. just changing Javascript code to internally swap to that "image".
It is very problematic to have a customer see that a video is unavailable, when it actually is -- and it's happening a lot with our site. Shopify should do a temporary fix then wait for Google to fix as it has obviously been nearly 5 months since they reported Google would fix it and the code to refresh the page is probably a 5 minute fix.
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