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I have been using the soundcore life note TW earbuds for months now. Yesterday I received the android 12 update on my Samsung galaxy a72 and since then the earphones are not working properly. When the device is connected the media in the device is not working at all. When it is disconnected it is working properly. I tried another wireless headphones with the same phone but it was working fine. I believe this issue is with the earphones. I tried resetting the earphones, but still it is not working. I hope some one could help me with this problem.

Hello, sorry to learn about the issue with your Soundcore Life Note earphones. I appreciate you have tried some troubleshooting already. In order to help you out, you are more than welcome to drop an email to "service@soundcore.com" by detailing the issue and the order information, our Sondcore technical support will take care of your case as soon as possible. Know that we always stand behind your product and are ready for help.

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I contacted soundcore support and they were very helpful and response time was next business day! They asked for the serial numbers and allowed me to test their newest firmware. After a full day of trying to install their firmware, I finally got it to work.

Like I said previously the soundcore flare, soundcore is an Anker sister company. It will stay powered on when plugged in has great sound, LED light ring that can be disabled if you wish and can be paired with another flare speaker for stereo sound.

I have found out that I need the soundcore module in order to get my sound to work correctly. In the alsa documentation, it says I must turn on the soundcore module. How? I've tried many ideas I've find from the Net, but it never works. I cannot find soundcore.o in my sound drivers directories, or the kernel directories. I have upgraded the kernel from the Net, and when I use modprobe soundcore, I get "can't open dependencies file /lib/modules/2.4.21/modules.dep". I've looked and this file does not exist as the only directory in modules is 2.4.22

BELLEVUE, Wash., Aug. 21, 2023 /PRNewswire/ -- soundcore, the premium audio brand of Anker Innovations', today launched the Space One over-ear headphones, the next generation of headphones under the Space moniker. With an upgraded noise cancelling system, Space One offers users an improved experience for listening to music or talking on the phone, by targeting frequencies that help to reduce external voices. Combined with long playtime, impressive audio performance with LDAC decoding and a comfortable floating design, Space One equals an over-the-ear pair of headphones that is perfect for all day usage.

Using a 40mm dynamic driver, the Space One elevates the audio performance over all frequencies for a balanced sound profile while producing an immersive sound stage and improved sound clarity. Using soundcore's HearID function in the soundcore app, helps users customize the sound to their personal listening capability. The addition of LDAC and Hi-Res Wired and Wireless certification provide uses with a rich and detailed audio experience.

The Space One utilizes three microphones with an enhanced A.I. algorithm to ensure clear calls, customization using the soundcore app (Android Play Store and Apple App Store), wearing detection as well as multi-point connectivity allowing them to be used with a laptop and phone simultaneously.

soundcore's new over-ear headphones also offer users the ability to customize the transparency mode and strength through the soundcore app with ten levels of customization to ensure important announcements are not missed.

soundcore creates audio products that help spark emotions through music. This includes premium true wireless earbuds endorsed by Grammy-winning audio engineers and musicians, smart wearable audio devices as well as over-ear headphones and indoor and outdoor Bluetooth speakers designed to amplify the party. soundcore is part of the Anker Innovations' family of consumer brands. For more information, please visit soundcore.com.

Anker Innovations is a global leader in charging technology and a developer of unique, consumer electronic products that support premium audio, mobile entertainment and the emerging smart home space. This innovation is being led by its six key brands: Anker, AnkerWork, eufy, Nebula, soundcore and now, AnkerMake.

What should I do if Liberty 4 NC disconnects or the sound is choppy?

Please note that this doesn't necessarily mean there is an issue with the earbuds but may have something to do with the connected device and environment. Bluetooth signals may be influenced by obstructions, such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstructions.

To fix this issue, please try the following:

1. Make sure the charging case has enough power and the ear tips are not blocking the charging connectors on the earbuds, and reset the earbuds as per the steps below:

- Place the earbuds into the charging case and keep the case open.

- Press and hold the charging case button for 10 seconds until the LED indicators in the charging case flash white rapidly three times. This confirms that the reset is successful.

If the indicators in the charging case don't light up, please check whether the charging case and earbuds are properly connected, have enough power, and clean the charging pins with a dry cloth.

2. Check the earbuds by listening to downloaded music/video.

3. Check the earbuds with another Bluetooth device in a different environment to see if it works well.

Setting the input and output on a Windows computer as Liberty 4 NC

For Windows system computer:

1. If you only want to listen to the audio on the computer, select "soundcore Liberty 4 NC Stereo" for the computer audio. If you need to adjust the volume, adjust both the software and the computer volume.

2. If you need to use a conference app on your computer such as Zoom/Microsoft Teams, please set the input and output of the software as stated below:

- Microphone on the conference software: soundcore Liberty 4 NC Hands-Free

- Speaker on the conference app: soundcore Liberty 4 NC Hands-Free

If you need to adjust the volume, please do so on the app. If you cannot adjust the volume on the app, please select the Soundcore Liberty 4 NC Hands-Free as output on your computer and adjust the volume.

3. If you need to use an audio and video app on the computer and you cannot set the input and output on the app, please open the computer audio settings and choose the correct settings:

Input: soundcore Liberty 4 NC Hands-Free

Output: soundcore Liberty 4 NC Hands-Free

For iOS system computer:

Set both input and output as soundcore Liberty 4 NC.

What should I do if there is a long delay between the earbuds and the device?

It's important to note that there may be a slight delay when using Bluetooth headphones, which is a common limitation of Bluetooth technology. In most cases, this delay is minimal and should not impact your experience. However, it's worth mentioning that the delay can be influenced by various factors such as the Bluetooth headphones themselves, the connected device, the audio source, the specific application being used, and even the network conditions.

To fix this issue, please try the following:

1. "Forget" the earbuds in your device's Bluetooth history. Reboot your Bluetooth device such as your phone or computer.

2. Make sure the charging case has enough power and the ear tips are not blocking the charging connectors on the earbuds, and reset the earbuds as per the steps below:

- Place the earbuds into the charging case and keep the case open.

- Press and hold the charging case button for 10 seconds until the LED indicators in the charging case flash white rapidly three times. This confirms that the reset is successful.

When resetting the earbuds, make sure the earbuds are well connected with the charging case, or it may cause the reset to fail. When you place the left and right earbuds in the charging case, there will be white LED indicators which confirms the earbuds are properly connected with the charging case. If the indicators in the charging case don't light up, please check whether the charging case and earbuds are properly connected, have enough power, and clean the charging pins with a dry cloth.

3. Test your earbuds with a different Bluetooth device, app and downloaded music/video to see if the problem still persists.

Make sure the Bluetooth device and earbuds are within Bluetooth range, and there is no signal interference between them.

What should I do if the earbuds fail to reconnect to a second Bluetooth device and manual connection attempts are also unsuccessful?

Make sure that you are not using LDAC and multipoint connection at the same time. ff782bc1db