The Australian Tax Office (ATO) has ruled that you can submit receipts from recharges and it will treat them as invoices provided you are GST registered, and you can show that the usage was subject to GST. The ATO ruling is available on the ATO website.

Each instance of usage is assessed to determine how much GST applied at that time. Some usage may be GST-free and so none is added to those. This is why we're able to offer tax invoices for you to use through My Telstra.



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I bought a $250 prepaid SIM with Telstra for my business, but never received a tax invoice. I'm now on a chat with them to request it but they keep persisting that they don't have one. I keep asking them to generate one, but they keep saying they don't have one. I reminded them that it's a requirement for businesses to provide GST invoices on request, but they keep digging in their heels.

What I don't have however is a Tax invoice (phone came just in it's delivery envelope with nothing else). Nobody I speak to seems to have any idea, and all I've managed to get off them thus far is an online order reference, which states the price etc, however I don't believe this counts as a tax invoice. I've raised a complaint, but just wanted to understand if anyone else has come across this ordering from Telstra previously and what to do if complaints process fails?

I have raised a complaint, but from what I've seen so far I'm not overly hopeful - I actually feel like I'm talking a different language when trying to explain what a tax invoice is. I would have thought it was a straightforward request, which any small business could resolve in about 30 seconds.

So I raised the formal complaint and the case manager has basically told me that when you buy through a store you get an invoice, however when you buy online only a Online Order Reference is available. WTF?

Feel free to suggest portals you receive invoices from to us that we have not added yet. We will check viability at short notice; usually, we integrate new portals within two to three weeks. We connect ten to fifteen new portals every day.

We normally check your portals once a week, but you are able to shorten that interval. Furthermore, our system recognizes when you regularly receive new invoices from your supplier, to intelligently and automatically adjust the download timing.

How do I setup General Ledger account codes for customers and vendors. Eq. Customer XZY is a customer I do some business consulting for, therefore all their invoices have the same GL account code. Similarly I've a vendor called Telstra who supplies my telephones, mobiles and internet service, where Telstra invoices are always charged to the one GL account in the GL.

MailGuard intercepted the scam emails which use a fake invoice notification as part of their attack process. The emails contain links to compromised SharePoint sites that host malicious JavaScript payloads.

Brisbane etoll provider go via has also been impersonated in email scams this week. Again, it is well-formatted with what seems to be a genuine-looking sender address. It is also a fake tax invoice statement that links to a compromised SharePoint site with a malicious JavaScript file.

Telstra does some strange things. I had a phone connected when I lived out bush. I had the phone on for months (and got bills). Then one month they changed my postal address and sent it to unit 1 when I was unit 5. I never got the bill they disconnected my number and when it sorted they wanted me to pay another reconnection fee when it was their mistake (my dad worked for telstra at the time and got it sorted out for me)

Telstra sent us invoices that said they owed us money for 3+ years until they finally decided to send us a cheque for that amount. 


Love the welder ad included with the oxygen. Nice way to keep clients. NOT!


Thanks for the giggles.

Oh cam who doesn't like a bit of arch welding in there spare time...lol...

And yes telstra and me are on first name basis trying to get my internet working and saying on...

I am positive that I will still be charged for the weeks that I wasn't online thou...

I keep getting a telstra bill for $1.10 with 'Payment is not required' written on it. When I called them and asked them to stop sending them to me because it was a waste of paper, they said they couldn't stop it unless I paid it. Such is the expected stupidity and illogical nature of telcos. Grrrrrrrrrrrr....

When InfraBuild employees needed to order devices such as laptops and accessories, the ordering process was cumbersome and time-consuming, involving multiple steps and interfaces. Orders had to go through various stages, including contacting vendors, obtaining quotes, creating orders, invoicing, and delivery. This led to a backlog of invoices and a lack of visibility, with invoices spread across multiple ERP systems.

The manual effort required to manage these invoices and track orders resulted in significant payment delays. Telstra Purple needed to provide a solution that improved efficiency, reduced order processing time, and centralised the procurement process.

The process involved integrating with the existing ITSM system, automating order placement with the vendor, and enhancing invoice management. It also allowed for easier management of approvals and ticket creation within the ITSM Tool.

Comparing the fake email against a real one it can be easy to miss the difference in the sending email address. A legitimate invoice shows telstraemailbill_noreply(at)telstra.businessdirs.com which is almost identical to the actual address, telstraemailbill_noreply3(at)telstra.online.com.

Meanwhile, a fake Xero invoice was also identified on Tuesday 26 September. It also tells recipients to view their invoices, which appears to be a PDF attachment but it is a link that downloads a malware.


Most of you reading will already be familiar with the following. However, to set the context and zone in on the most critical areas (of a wide-ranging subject), let's refresh ourselves on the bread-and-butter aspects of invoice and billing errors.

Invoice and billing errors refer to mistakes or inaccuracies while creating, sending, receiving, and processing invoices in your business operations. These errors take various forms, occur at any stage of the invoicing and billing cycle, and often happen when employees use SAP.

In addition, costly invoice problems can also strike your business as a fraud or a scam, with nefarious internal and external actors targeting your organization. If you want to learn more about it, the following VOQUZ Labs article will get you up to speed: The Growing Threat of Invoice Fraud - Here's How To Prevent It Within SAP.

Given that it can take more than 18 months to uncover invoice errors (after the damage has already snowballed), it's clear as night and day why SAP users worldwide are turning to remQ.

If your business uses SAP ERP or S/4HANA, you have an opportunity to manage and mitigate the risk of invoice and billing errors. VOQUZ Labs remQ Business Inspector software operates as a SAP add-on with a library of 100+ pre-built shipped controls ready to run. We would be delighted to answer any questions you have - contact us.

I have a prepaid mobile internet connection from telstra that I use for my business emails etc when I am traveling away from the office. I prepay a set amount of my choice $20 $30 $50 etc and get a certain amount of mb of data which I can use, and a set period of time to use it in, otherwise it expires and I have to buy more by recharging.

If I recharge my mobile broadband with $50 I pay telstra the $50 which as far as I am concerned is $45.46 + $4.54 of GST which I should be able to claim back and which Telstra should pay to the ATO. However Telstra dont always see it like this!

EG if I recharge $50, and $50 is what gets deducted from my credit card, but only use $30 of credit and the remaining $20 expires I get invoiced for $30 ($27.28 + 2.72 gst) meaning that I can only claim back or offset the $2.72 of GST and Telstra will only send the ATO $2.72. Telstra just keep the $1.81 of gst which I have paid on the expired $20 of credit I purchased.

Hi Thanks for the reply, the invoice is not available until the following month, so if i recharge and pay in april, I can download the invoice in may. The invoice will show a credit of $50 if I have paid a $50 recharge, and will show a usage of say $30 or whatever it is with the corresponding amount of GST. Any expired credit is not shown it just vanishes into Telstra revenue stream.

Telstra's smaller and medium-sized suppliers were given 30 days to respond to the telco's notice - sent on February 22, 2019 - and offered a way to "minimise the impact" of the change by joining the supply-chain financing scheme to get funds earlier, but this would involve suppliers taking a haircut on the invoice.

Along with utility bills, some scammers specifically target businesses with invoices for stationery or advertising space which was never ordered, hoping to strike an employee who will pay the bill without questioning it.

Online pirates on the Telstra and Optus networks can breathe easy for now, while those downloading illegal copies of movies over iiNet and smaller providers may soon receive an invoice for up to $5000 if an unusual legal case in the Federal Court is successful. 17dc91bb1f

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