If you're encountering an issue where the "Refresh Extracts" option in your Tableau workbooks is greyed out, you're not alone. This common problem can halt your data analysis process, making it crucial to understand the root causes and how to resolve them efficiently. Tableau Server and the broader Tableau ecosystem are designed to offer flexibility and power in data visualization and analysis. However, like any sophisticated tool, navigating its complexities can sometimes lead to challenges. This guide aims to demystify the issue and offer practical solutions to get your data extracts refreshing again.

The "Refresh Extracts" option being greyed out in Tableau can stem from several factors ranging from permissions issues to the setup of your Tableau Server or even the specific configurations of your workbooks. It's essential to diagnose the issue correctly to apply the right solution.


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One of the most frequent causes is related to permissions. Tableau Server operates on a permissions model that can restrict the ability to refresh extracts based on the user's role or specific workbook and data source permissions.

Solution: Ensure that your user account has the necessary permissions to perform extract refreshes. This may involve coordinating with your Tableau Server administrator to adjust your permissions or roles.

Another potential cause could be the setup of your extract refreshes. Tableau provides several ways to refresh extracts, including on-demand refreshes, scheduled refreshes, and command-line refreshes using Tableau's data management tools.

Solution: Verify that the extract is configured for refreshing in the manner you're attempting. If you're trying to refresh an extract on a schedule, ensure the schedule is correctly set up in Tableau Server and that the workbook is correctly published with extracts.

Sometimes, the issue could be related to how the data source is configured within your workbook. If the data source does not allow for extracts or is misconfigured, you may not be able to refresh the extract.

Solution: Check the data source configuration within your Tableau workbook. Ensure that the data source is set up to use extracts and that any connections to databases or other data sources are correctly configured.

The "Refresh Extracts" option being greyed out in Tableau Workbooks is a fixable issue once you identify the root cause. By following the steps outlined in this guide, you can resolve the problem and optimize your Tableau Server setup for efficient data analysis and visualization. Remember, keeping your Tableau environment well-configured and up-to-date is key to harnessing the full power of Tableau's data analytics capabilities.

Exporting as a crosstab allows you to export summarized data from both tabular charts and visual graphs / maps into a CSV file. Keep in mind that downloaded data may not stay in a print-friendly format.

Set the filters appropriately as only filtered data will be exported. It is important to check your filters every time you export underlying data to ensure you are working from a complete list.

If the Crosstab option is greyed out, the workbook may not allow the download of crosstab data. To discuss your options, you may contact the visualization developer listed at the bottom of the dashboard.

Click on that same cell again. This deselects the cell but keeps the table active. Now, Tableau knows you want to download all the data from the table (within the active filters) and not just that one cell.

If the Data option is greyed out, you may not have selected an active sheet or the workbook may not allow the download of the underlying data. To discuss your options, you may contact the visualization developer listed at the bottom of the dashboard.

Click the Download button to download a CSV file of the underlying data. When you see the highlighted message, your file should be in your default download location. If you need to convert the CSV into an Excel file, follow the instructions below: Saving as Excel

By default, the data is downloaded as a comma-separated values (CSV) file. This file format does not support advanced Excel functionality like formatting, charts, or pivot tables. If you wanted to work with the file in Excel, you should save the CSV file as an Excel file to avoid losing any work.

I have asked this elsewhere but noone has been able to offer a solution as yet. Another Microsoft support site recommended I post the details here in cas anyone can help (hence why this may seem to be a duplicate from that site).

I am trying to change the Collapse/Expand column showing the "-" or "+" symbol from the right (default) side to the left. However, the Auto Outline option under Group on the ribbon's Data tab is greyed out -

I have a column Group on another worksheet in the same workbook and it is not greyed out and in the past I was able to alter this worksheet's grouping to the left (& still shows on the left). But now it also just reports this "Cannot create an outline." message.


This error also occurs if I try to create a new Group of columns and select "Auto Outline" on any worksheet, even a newly inserted one. I can Group and Ungroup columns and rows, but cannot alter the Auto Outline settings. If in a new workbook I immediately go to Data, Group then select Auto Outline, which is not greyed out, I get the "Cannot create an outline." message.

I can easily recreate this problem by opening a new, blank, workbook. Enter some data, then select columns (or rows) and go to Data ribbon tab. Then try to select Auto Outline - I get the above two errors every time.

@LudwigWN Without seeing more of your data, including how it's setup and structured, as well as the formulas used (or lack thereof), I can't say for sure what the specific problem is in your case. Having said that, here's what I know about using the Auto Outline feature in Excel...

There may be other scenarios where the Auto Outline feature is greyed out or fails altogether. I'm afraid this is the extent of my knowledge on the subject, though. If none of the above tips apply to your specific situation, please provide additional details that may help in the troubleshooting process. Kind regards.

After some more digging, I have now discovered how to do what I wanted - forget Auto Outline, instead click on the bottom right portion of the "Group" section of the ribbon to get into Settings and there are the options I wanted. See screenshot below -

The only thing here is .. don't have a cell within a table selected because then access to Settings will also be greyed out (don't understand why, but that's what I see, & I can avoid it by selecting a suitable cell).

I have a similar issue where I have used outline on two sections of the data already and when I captured more it won't let me outline that data the same way. It worked perfectly the first two times giving me totals of sections I wanted but no any cell within the table just greys out the commands. @LudwigWN

Tableau Public is free software that facilitates the creation of interactive data visualizations. Tableau Public vizzes can be embedded into web pages and blogs, and they can be shared via social media or email. Tableau Public is one tool used for data storytelling. Users employ data to create various visualizations such as bar charts, word clouds, scatterplots, and so forth. Tableau has customization options for visualizations, which makes it possible to build basic coding skills. The site has a gallery of visualizations that users can view to get ideas about charts. For some visualizations, users can download the workbook and explore the various components of a visualization. This allows users to reverse engineer visualizations and draw inspiration from already existing vizzes.

Tableau is a software company that makes a suite of software for creating and publishing data visualizations including Tableau Public, Tableau Desktop, Tableau Server, and Tableau Prep. (Tableau Public and Tableau Desktop are the core free and paid versions, respectively, so we will focus on them here.)

Tableau Public/Desktop share some similarities with Microsoft Excel. They are fully-featured software that allow you to import data and apply a number of different transformations to that data, and eventually create a number of different visualizations. But while Excel is limited to the metaphor of a spreadsheet and a relatively simple set of charts, Tableau is capable of complex data modeling and a wide variety of visualization outputs. These include graphs, plots, maps, etc. Furthermore, Tableau can compose multiple visualizations together and add interactive elements like filters, point-and-click functionality, etc. You may wish to produce static images at the end of your analysis, or perhaps interactive web elements.

Once you complete your Dashboard, save the workbook to Tableau Public in three simple steps, which is available to other users to view and discuss. Before you begin, make sure you are signed into your Tableau Public account. With your workbook open in Tableau:

1. To create a join, connect to the relevant data source or sources. These can be in the same data source (such as tables in a database or sheets in an Excel spreadsheet) or different data sources (this is known as a cross-database join). If you combined tables using a cross-database join, Tableau colors the tables in the canvas and the columns in the data grid to show you which connection the data comes from. see Connect to Your Data. 152ee80cbc

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