We received our first set of chapter notes from Doug Butler, our colleague at Reward Gateway, and along with his extremely helpful feedback there were some delightful surprises - his hand drawn smiley faces. It was like they jumped off the paper, for the next thing we knew, Glenn and I were - you guessed it - were smiling!! Glenn was so excited that he snapped a picture and posted it on Instagram. How can one silly drawing give us this sudden burst of energy? But it did, as we were now on a mission to please Doug and get more smiley faces from him!

In the Windows emoji picker, you can either scroll through the list, use the category icons at the top or bottom of the emoji picker, or type a keyword to search for the emoji you want. For example, typing the word present filters the available emoji for you. Then simply click the one you want to insert it into your email.


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I want to create an email with a simple "smiley face" survey. What is the best way to go about this? All I want is a smiley face for satisfied and a frowny face for disatisfied...once they click on one it alerts us to proceed the workflow if they are satisfied and if disatisfied we are told to call them. I know how to set up the workflow just need the best way to create the easily clicked smiley faces and for it to alert me. Thanks.

I'd also suggest checking out the service hub and using the NPS survey that's built right in. It's not quite a smiley and sad face, but there's some pretty cool functionality there. If you'd like I'd be happy to walk you through that at your convenience.

Only part that has challenged me is that it looks great on all devices but the phone. My two smiley faces (satisfied / dissatisfied) are not centering on the email or landing pages on the cell phone. I need to make edits just for the look on the cell phone if possible.

After latest update this new icon is there and all speed dials are pushed down like an inch or more from the top of speed dial - lots of wasted space at the top where my first row of speed dials would normally be.

In October of 1971[1] Loufrani trademarked the name and his design in France while working as a journalist for France Soir. Competing terms were used such as smiling face and happy face before consensus was reached on the term smiley.

Today, the smiley face has evolved from an ideogram into a template for communication and use in written language. This began with Scott Fahlman in the 1980s when he first theorized ASCII characters could be used to create faces and demonstrate emotion in text. Since then, those Fahlman's designs have become digital pictograms, known as emoticons. They are loosely based on the ideograms designed in the 1960s and 1970s, continuing with the yellow and black design.

The word smiley was used by Franklin Loufrani in France, when he registered his smiley design for trademark while working as a journalist for France Soir in 1971. The smiley accompanied positive news in the newspaper and eventually became the foundation for the licensing operation, The Smiley Company.[7]

The name smiley became commonly used in the 1970s and 1980s as the yellow and black ideogram began to appear more in popular culture. The ideogram has since been used as a foundation to create emoticon emojis. These are digital interpretations of the smiley ideogram and have since become the most commonly used set of emojis since they adopted by Unicode in 2006 onwards. Smiley has since become a broader term that often includes both the ideogram design, but also emojis that use the same yellow and black design.

In the Russian newspaper "Ekaterinburgskaya Nedelya" dated May 28, 1896, the first case of the use of emoticons in Russia was recorded (it is possible that these are the first printed emoticons in history): in a humorous heading, four emoticons were depicted with typographical symbols and punctuation marks - and four emotions of a visitor to the Petersburg merchant fair.[citation needed]

One of the first known commercial uses of a smiling face was in 1919, when the Buffalo Steam Roller Company in Buffalo, New York applied stickers on receipts with the word "thanks" and a smiling face above it. The face contained a lot of detail, having eyebrows, nose, teeth, chin and facial creases, reminiscent of "man-in-the-Moon" style characteristics. Another early commercial use of a smiling face was in 1922 when the Gregory Rubber Company of Akron, Ohio ran an ad for "smiley face" balloons in The Billboard. This smiley face had hair, a nose, teeth, pie eyes, and triangles over the eyes.[9]

In recent times, the face now known as a smiley has evolved into a well-known image and brand, recognisable for its yellow and black features. Despite the use of smiling faces in popular culture during the early 20th century in the United States, no one in the 1960s had commercialized a smiley-design. The first time a combination of yellow and black was used for a smiling face was in late 1962, when New York City radio station WMCA released a yellow sweatshirt as part of a marketing campaign.[14] By 1963, over 11,000 sweatshirts had been given away. They had featured in Billboard magazine and numerous celebrities had also been pictured wearing them, including actress Patsy King and Mick Jagger.[15] The radio station used the happy face as part of a competition for listeners. When the station called listeners, any listener who answered their phone "WMCA Good Guys!" was rewarded with a "WMCA good guys" sweatshirt that incorporated the yellow and black happy face into its design.[16][17][18] The features of the WMCA smiley was a yellow face, with black dots as eyes and had a slightly crooked smile. The outline of the face was also not smooth to give it more of a hand drawn look.[18] Originally, the yellow and black sweatshirt (sometimes referred to as gold), had WMCA Good Guys written on the front with no smiley face.[14]

In 1972, Frenchman Franklin Loufrani legally trademarked the use of a smiley face. He used it to highlight the good news parts of the newspaper France Soir. He simply called the design "Smiley" and launched The Smiley Company. In 1996 Loufrani's son Nicolas Loufrani took over the family business and built it into a multinational corporation. Nicolas Loufrani was outwardly skeptical of Harvey Ball's claim to creating the first smiley face. While noting that the design that his father came up with and Ball's design were nearly identical, Loufrani argued that the design is so simple that no one person can lay claim to having created it. As evidence for this, Loufrani's website points to early cave paintings found in France (dating from 2500 BC) that he claims are the first depictions of a smiley face. Loufrani also points to a 1960 radio ad campaign that reportedly made use of a similar design.[23]

The earliest known smiley-like image in a written document was drawn by a Slovak notary to indicate his satisfaction with the state of his town's municipal financial records in 1635.[29] The gold smiling face was drawn on the bottom of the legal document, appearing next to lawyer's Jan Ladislaides signature.[30]

A disputed early use of the smiley in a printed text may have been in Robert Herrick's poem To Fortune (1648),[31] which contains the line "Upon my ruins (smiling yet :)". Journalist Levi Stahl has suggested that this may have been an intentional "orthographic joke", while this occurrence is likely merely the colon placed inside parentheses rather than outside of them as is standard typographic practice today: "(smiling yet):". There are citations of similar punctuation in a non-humorous context, even within Herrick's own work.[32] It is likely that the parenthesis was added later by modern editors.[33]

On the Internet, the smiley has become a visual means of conveyance that uses images. The first known mention on the Internet was on 19 September 1982, when Scott Fahlman from Carnegie Mellon University wrote:

Yellow graphical smileys have been used for many different purposes, including use in early 1980s video games. Yahoo! Messenger (from 1998) used smiley symbols in the user list next to each user, and also as an icon for the application. In November 2001, and later, smiley emojis inside the actual chat text was adopted by several chat systems, including Yahoo Messenger.

The smiley is the printable version of characters 1 and 2 of (black-and-white versions of) codepage 437 (1981) of the first IBM PC and all subsequent PC compatible computers. For modern computers, all versions of Microsoft Windows after Windows 95[36] can use the smiley as part of Windows Glyph List 4, although some computer fonts miss some characters.[37]

Later additions to Unicode included a large number of variants expressing a range of human emotions, in particular with the addition of the "Emoticons" and "Supplemental Symbols and Pictographs blocks in Unicode versions 6.0 (2010) and 8.0 (2015), respectively.These were introduced for compatibility with the ad-hoc implementation of emoticons by Japanese telephone carriers in unused ranges of the Shift JIS standard.This resulted in a de facto standard in the range with lead bytes 0xF5 to 0xF9.[39]KDDI has gone much further than this, and has introduced hundreds more in the space with lead bytes 0xF3 and 0xF4.[40]

The smiley has now become synonymous with culture across the world. It is used for communication, imagery, branding and for topical purposes to display a range of emotions. Beginning in the 1960s, a yellow happy face was used by numerous brands in print to demonstrate happiness. 2351a5e196

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