Download Sccm Remote Control

Configuration Manager allows you to connect to client computers using Configuration Manager Remote Control. Before you begin to use remote control, ensure that you review the information in the following articles:

Select the computer that you want to remotely administer and then, in the Home tab, in the Device group, choose Start > Remote Control.

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If the client setting Prompt user for Remote Control permission is set to True, the connection does not initiate until the user at the remote computer agrees to the remote control prompt. For more information, see Configuring remote control.

Users at the remote computer can view more information about the remote control session when they click the Configuration Manager Remote Control icon. The icon is in the Windows notification area or the icon on the remote control session bar.

The remote control viewer is supported on all operating systems that are supported for the Configuration Manager console. For more information, see Supported configurations for Configuration Manager consoles and Prerequisites for remote control.

Use remote control to remotely administer, provide assistance, or view any client computer in the hierarchy. You can use remote control to troubleshoot hardware and software configuration problems on client computers and to provide support. Configuration Manager supports the remote control of all workgroup computers and domain-joined computers that run supported operating systems for the Configuration Manager client. For more information, see Supported operating systems for clients and devices for Configuration Manager

You can start a remote control session in the Configuration Manager console from Assets and Compliance > Devices, from any device collection, from the Windows Command Prompt window, or from the Windows Start menu.

Maybe you can shed some light on how to make SCCM remote control work through VPN. We have Cisco ASA that receives VPN connection and we use Cisco AnyConnect VPN clients to connect to our network. We are able to make SCCM remote control within the office network but once we try to remote in to a computer connected to VPN it is stuck on "Initiating a security handshake to computerhostname with the current user credentials" It also gives an error message of A remote control session could not be established with the remote computer

I know by installing SCCM 2012 SP1, you can manage MACs with respect to inventory & software deployment however I can't take remote control of MAC even after deploying SCCM SP1 & MAC remote control is one of my prime objective.

In this guide, I will show you how to enable and configure Remote Assistance in SCCM (ConfigMgr). Remote assistance allows you to remotely administer a client computer from the Configuration Manager console.

Remote Assistance in SCCM is a convenient way for someone you trust, such as a friend or technical support person, to connect to your computer and walk you through a solution. It is a useful feature for ConfigMgr administrators in resolving issues on remote computers.

With Remote Assistance, you can invite someone to connect to your computer. Once the user is connected, that person can view your computer screen and chat with you about what you both see. Furthermore, with your permission, your helper can even use his or her mouse and keyboard to control your computer and show you how to resolve a problem. You can also help someone else the same way.

I would like to point out that Remote Assistance will not work in cases when the outbound traffic from port 3389 is blocked. You cannot establish a Remote Assistance session from the Configuration Manager console to a client computer that is in a workgroup. Learn how to enable remote assistance using group policy on Windows computers.

While Configuration Manager offers remote assistance, Intune offers remote help as a solution. Remote Help is a paid add-on that works with Intune, and lets your information and front-line workers get help over a remote connection when they need it.

Remote assistance in SCCM allows you to remotely administer a client computer from the Configuration Manager console. You can start remote assistance in the Configuration Manager console from Assets and Compliance > Devices.

Remote Control is a feature of Configuration Manager using which a machine can be remotely controlled without the need of a user being logged on at that time. Remote Control is an SCCM console feature allowing you to take control of a managed computer.

The Remote Assistance leverages the Windows feature, requests a session with the currently logged-on user, and allows for in-session chat. During SCCM Remote assistance, the user has to accept the request of the administrator and a machine cannot be remote controlled when no one is logged on.

On the remote computer, the Windows Remote Assistance dialog box appears, asking the consent to allow the ConfigMgr admin to connect to the computer? Click Yes to proceed with the remote assistance.

Once the remote session is established, the user can communicate to the helper using the Chat option. This is a nice tool that allows exchanging messages between helper and user during the remote assistance.

During the remote assistance chat, the user can report issues with the computer and get the help from the Configuration Manager admin (helper in this case). The chat window gets terminated when the remote assistance session is ended.

Once the remote assistance session is established between the user and helper, the helper can change or modify settings for the session. On the Windows Remote Assistance bar, the Settings option includes the following settings.

The admin can also configure the bandwidth usage for the remote assistance session. By default, the bandwidth usage is set to low, which uses 16-bit color, no font smoothing and background is turned black. The bandwidth usage can be changed to medium, medium-high, high. When you set the bandwidth usage to high, there is no bandwidth optimization applied during the remote assistance session.

Hi Prajwal, first I would like to thank you for your efforts to make understanding and working with sccm easy for us.I have a question, is remote assistence or remote control is going to work with computers joined to the domain but sitting outside the corporate network? I have some cases that some employees take their computers home and they need assistence.Thanks

In this case, I'd like to configure Config Manager to allow an incoming remote connection, if no-one responds to the connection request and it times out. Any ideas how this could be done? For the record, I'd rather not do a reghack.

I have answered the questions below, but I want to also clarify that System Center Configuration Manager is a much bigger tool than just Remote control and in fact remote control just happens to be a feature in there to help assist with the over all management of your enterprise devices including Windows Updates, Office 365 updates and management, Windows 10 Current Branch/Current Branch for Business, software distribution, VPN profiles, Antivirus and Antimalware, operating system deployment, configuration management, compliance settings, and much more. Like wise Configuration manager is only one part of a much larger Data Center Management suite that offers so much more.

I access remote worker (internet based) users machines with SCCM. All of my remote users speak with SCCM through the Cloud Management Gateway that I setup in Azure. As long as you have the means to grab their IP address which I do with a script that I push through SCCM it is not a problem.

If you uncheck scale to fit does that give the expected scroll bars? If so, can you then get to all of the remote screen? I've not messed with all the various options under the new View menu so I'm not sure if any of the other items there would help.

Remote Control allows IT Pros to view and control a Microsoft Windows session, regardless of whether a user is logged in or not. Connect to the endpoint with Remote Control when you need to assist a user while they are logged in. Remote Control is available when the endpoint is connected to a campus network (including the VPN).

We just deployed and started using GlobalProtect 5.1.1 to support the work-from-home COVID-19 initiative for thousands of remote workers. Everything is working well but my SCCM guys can't manage any of the remote clients to push patches or software updates. Our internal DNS resolves the host names to the last LAN address of the host, not the IP pool address. The same things happens with Cisco AnyConnect clients. I don't know anything about AD or SCCM. Is SCCM management of remote hosts doable and if so, how are you doing it?

Yes, this is completely possible. We are doing this today the same as you. All we had to do was create a policy allowing traffic from our "trusted" zone, to the "global protect" zone. There's lists of ports out on the web for the various SCCM functions. For example, for remote control here's the ports required per-microsoft:

A couple of other things to keep in mind with AD/SCCM is 1. DNS will take time to update after clients connect. So your techs might have to ask the user for the IP and use this in the remote control client of SCCM. 2. AD Sites and Services, and SCCM boundary groups need to include your VPN ranges for the SCCM clients to check in properly and be managed. This also helps them control which SCCM distribution point serves the patches/apps to clients so you can know where traffic is coming from. 2351a5e196