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Hey there,

I have a brand new Reolink GO with a t-mobile sim card. Setup and everything worked flawlessly.

However the connection quality during day is really bad (many disconnects) and also the 1080p mode is not usable. After around 22:00 here in Austria, everything starts to work perfectly. Now you would think that this is because of my LTE providers network quality and "prime time congestions" etc. but I can proof that this is not the case.

Since I am a technician too, I did several tests in order to pinpoint the issue:

1) The sim card I use has enough data left and it has an upload speed of 50mbps (!).

2) When using the sim card in my mobile phone I can get constant 30+mbps without any hiccups.

3) When now connecting to the camera I can see it just uses up to 100-300kbps of bandwidth (but it needs at least 1500kbps for HD picture streaming) before the connection dies or before it warns me to switch to fluent mode.

Now that is strange because it should have enough bandwidth from my provider. So I was first thinking maybe its because the antennas in the camera are not that good and the signal is too weak (even though it tells me 4G and full bars in the app!). So I went into a place right before our mobile providers antennas. Everything shows full LTE and I can get 50mbps with my mobile phone and the same sim card - still the same problem with the camera - it only goes up around 100-300kbps at most - HD picture not possible, connection very unstable even fluent mode unstable.

At around 22:00 regardless where I place the camera it suddenly starts to work completely flawlessly... no issues, no hiccups, sending 1500-2000kbps without any issues.

I think this makes it clear that the issue here come from overcroweded reolink servers. Since a mobile phone cannot directly connect to a 4G/LTE connected device like this cam (p2p is not possible without WiFi), the camera has to send the data first to the reolink servers and from there it will get to your app/pc !

So is this a known issue and will this be solved? I first thought that my camera maybe is defective and has a bad connectivity and so I wanted to get it replaced but since the fault does not seem to be the camera itself a replacement wont solve this issue.

Thanks in advance for listening,

Oliver

Yeah and thanks for your reply.

I have already contacted the support team and they were able to confirm my investigations. The relay servers of reolink are overloaded for my area (Austria). They said they are trying to add more servers here. So for now I can just hope that this will happen sooner or later, so that I can use this camera to its full potential - because at the moment its really not working well.

Thanks,

Oliver

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Hi Oliver,

I made the exact same experience from my location in Germany.

I already tried two different providers (Vodafone and o2) both with a good 4G connection at the location. During day it's sometimes nearly impossible to establish a connection to the camera and impossible to a have a stable stream for more than 3 seconds during day. At night the connection is super stable.

@reolink community managers:

As a temporary workaround maybe it's possible to add a feature to increase the buffer size in the app. With a buffer of several seconds it may be possible to get a much more stable stream.

Kind regards,

Chris

The same problem in Poland. Even when I've 4G connection 30 Mb/s up and 150 Mb/s downlink can't establish stable stream with my camera's. So definetely the problem isn't unstable 4G connection but overloaded reolink servers.

Hi, sorry for the inconvenience. Could you please report this issue to the support team: support@reolink.com?

Or send us a request in link here -us/requests/new.

Our support team will offer you a proper solution for the issue. Much appreciate.

I had exactly the same problems the last 2 weeks with my Reolink Go.

Since this afternoon the problems are gone, the connection now is stable and the stream works.

I think that reolink has expanded the server capacaties.

To avoid such problems in the future, i submit a change request:

I found a way in the reolink wiki for setting an specific apn on the reolink go via a *.txt file on the sd card

My provider supports an official IP V4 address via LTE which can be directly connectet from the internet (no NAT or something) when i use a specific apn.

If you implement a function to add a DynDNS service via *.txt file on the camera i can connect the camera directly without using the reolink relay servers.

This solution will relieve the reolink server and increases the availability for the users.

Please add the possibility to use a DynDNS server via *.txt file on the reolink go.

Thank you and best regards

Sorry for the inconvenience. Could you please send an email to the support@reolink.com? Our support team will help you with this issue. : ) You may attach this link for our reference: -go-push-notifications-problems/

Hi Reolink support

the ReolinkGo camera is so far great. The only issue, and a big one is that mostly I am not able to connect to it due to server issues. I am based in Slovakia and have access to 3 reolink go cameras, all have the same issues. Mostly from 10:00 AM until 16:00 PM it is not possible to connect to the cameras. This is obviously issue on Reolink server side.

Now I dont understand how you can sell 4g WireFree cameras and dont have back up plan for your servers. By this way the product is not usable really.

I would like to know when do you plant to solve this, please share a date, when the servers will be upgraded.

Thank you

Sorry for the delay. Are all your cameras in the same place? Could you access the cameras without any issues between 16 PM and 10 AM without any issues? Please try to switch to the mobile data and another wifi on your phone.

If there is still no luck, could you please contact our support team at support@reolink.com? They will forward your issue to the engineer and check the connection situation.

@reolink-fiona I want it to track during night, I'm not gonna toggle that every evening and morning

As mentioned in my suggestion in suggestion box, maybe a schedule, or make it actually don't care when the sensitivity is set to 1 (or 0 if implemented).

What did you want to see working and are you able to either test and give log output or do any coding? There was someone who posted they may start adding the reolink api but I have not heard anymore then their first post.

Yes that is a common wish for all doorbell cameras and all brands that I know of do not publish the button push as an event. Check the reolink api to see if it can be done, otherwise their are ways to use FTP UPLOAD binding to create events inside openHAB.

I switched over to frigate NVR because its better integration with Home Assistant. I can set up automation based on objects and zones. I also use Home Assistant app as my way of accessing the camera feeds from outside the house, which answer your question on not using the reolink app. I have been toying with compreface facial recognition (which also integrate nicely with frigate) lately, and this is when I found out reolink's camera image quality is a bit sub-par. I read some discussion on Home Assistant subreddit suggesting dahua, hikvision, or amcrest instead.

on your reolink camera (or any device that allows you to specify a SMTP server) SEND Your email via mailgun to your regular email address via emailaddress+cameraname@gmail.com (any gmail allows a + to be added and still be delivered)

I realise this is an old thread that is possibly not being monitored but want to get a reolink battery cam working with home assistant and i think the mailgun approach might work. However, complete novice with smtp and have never used mailgun.

Some Reolink PTZ cameras can move at different speeds. For those cameras, the reolink.ptz_move service can be used in combination with the PTZ left, right, up, down, zoom in, or zoom out entity which allows specifying the speed attribute. If the PTZ button entities for a specific camera are not shown under Choose entity under targets of the reolink.ptz_move service, it means that this camera does not support custom PTZ speeds.

So, a recap: If you use your Reolink cameras in a way that maximizes their strengths and minimizes their weaknesses you can get a completely unmatched amount of performance for your money. If your primary use will be well lit areas and you can deal with lower than average nighttime performance on moving objects, then reolink is a great choice with a non cloud based easy to use mobile app, on device person and vehicle detection, and no monthly subscription fees. You can use them stand alone with an SD card, or with a Reolink NVR and your experience will be great. If your goal is to use Blue Iris, Reolink 4K cameras should still be avoided until the H265 encoding problems are fixed.

The video feed has now been rock-solid for the past 24-hours. One change I did make was to set "Interframe Space" to 1x for the Clear profile as recommended here: -reolink-wired-poe-doorbell-cam.66073/post-755537 2351a5e196