Contacted to SAP support team for verification of settings,installed-re-installed question mark browser,antivirus removed from system,firewalls all tested,they have confirmed ,good to go.Still facing the problem.

Scheduled my exam for Friday @ 13:30 because after that I was going away for 2 weeks and wouldn't be able to dedicate study time or run through a test. Logged in at 13:15, everything passed in the system check (I did checks a couple times through the week as I was paranoid things would fail). Got it, went in the queue for a proctor. Waited 25 minutes to get a proctor. Got a proctor but she noted that I was not in the meeting and to click accept on the popup. Unfortunately the popup button were all disabled. She asked what browser I was using, Chrome, which supposedly is not good even though it's listed in their recommended browsers. She told me to close and re-open with IE. In the meantime I checked all the FAQs and other information before I reconnected, just to be sure.


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I logged in through IE and sure enough same problem. The next person I got through to was not an actual proctor but someone that sends you to the queue. He asked if I was having technical issues. I replied yes and explained the situation. He said, exit and use the FAQ to fix your problem. I promptly responded that the FAQ did not have any guide to fix my problem. His response "exit and contact technical support or search the internet and fix the problem before launching your exam". I closed the session and pulled out my laptop, quickly downloaded questionmark, did the system check and launched the exam. This time the Agree button worked and I was able to get in the meeting room... Unfortunately there was some kind of issue with my webcam on my laptop that the proctor could not see me... great... "Please exit check your settings and try again". Turned out I had my default for the webcam turned off to prevent webcam usage during Skype business calls. Fixed that, no problem there.

Information Collected. When you create an account on the Questionmark Support Site, register for or purchase services either on our main website or via a third-party payment merchant, you enter various information including name and contact details. Questionmark also collects information at this time, including the internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information such as browser type and version, operating system, platform, and purchase data. Questionmark also records information about your interaction with Questionmark systems and personnel within our customer relationship management system, such as which resources you access or download.

If you do not want to receive communications from us, please follow the unsubscribe instructions at the bottom of the email or newsletter you received (this method is the quickest way to expedite your unsubscribe request). Alternatively, you may submit a request by sending an email to unsubscribe@questionmark.com or by contacting your account manager.

We also automatically record the IP address, browser header data and other similar information about the computer used to take the assessment. If you use our secure browser, Questionmark Secure, to take assessments, we may record further information including details of other processes running and peripherals on your computer and actions taken during the assessment, including URLs of other websites you navigate to during the assessment. If the assessment sponsor asks us to provide additional services, like online proctoring or record and review proctoring, then at the choice of and as instructed by the assessment sponsor, further information will be recorded, including proof of identification, video and/or audio, full desktop screen recording and recording of web traffic/screenshots of the assessment session. The assessment sponsor decides what personal information is processed. We do this on behalf of the assessment sponsor for purposes of ensuring the integrity of the assessment process, for example so that the assessment sponsor can detect possible incidents of cheating and to ensure proper candidate authentication.

Where Questionmark acts as Data Processor, we comply with written contractual obligations agreed with assessment sponsors, including having in place appropriate technical and organizational measures that are designed to protect personal information. More information on Questionmark technical and organizational measures can be found at www.questionmark.com/go/od-measures.

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Questionmark commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU, UK and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF should first contact Questionmark Corporation at: FAO Privacy Officer, 260 Madison Avenue, 8th Floor, New York, NY 10016, USA or privacy@questionmark.com, or using any of the other contact information above.

Questionmark Secure is a program that you install on your computer in order to take your Entry Level Competency Examinations (ELCE). It is designed to provide a secure environment in which you may take your examinations in a way that protects the integrity of the test taker and the exam itself.

You will only need to install Questionmark Secure once. Questionmark Secure will then open automatically whenever you begin one of your ELCE Exams. When Questionmark Secure is started, your test will be secure content in the following way:

Microsoft Windows 7, 8, 8.1, 10 OR OS X 10.6 (Snow Leopard) or greater are supported platforms for the installation of Questionmark Secure

NOTE: Due to the secure nature of the exams, Questionmark Secure Software will NOT allow you to take ELCE exams from any Virtual Machine (VM).

Questionmark Secure is a lock-down browser that people (candidates) use to take online tests and exams. Questionmark Secure, is used in conjunction with an organization’s Questionmark OnDemand service or Questionmark Perception on-premise software to help candidates focus on using their own cognition to answer questions and prevents them from accessing other applications during the exam.

When a candidate shows up for an appointment, the candidate portal orthe proctoring system will issue a GET request for a specific attemptID. All of the parameter values will be available in the response sothat the candidate can securely connect with a proctor.

This is the URL of the proctoring tools that a candidate uses tocommunicate in real-time with a proctor during the exam. This valueis null on the initial POST response when creating the exam attempt.This URL is provided by your proctoring service, typically via itsappointment scheduling API, and is added to the attempt with a PATCHcommand in a subsequent transaction. Once the candidate has launchedthe test using the ParticipantFacingQMLobbyURL, their browser willopen the ParticipantFacingProctorSystemWidgetUrl to initiatecommunication with the proctor.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Using managed computers (controlled by the institution) instead of BYOD is the safest way of preventing unwanted software to be running during an exam. Private devices can never be controlled 100% securely by technical means as the candidates have administrator rights on their own devices (obviously, as they own the devices).

The vast majority of the web is neither known bad, nor trusted good. Ultra-secure browsing is designed precisely to handle this, allowing the business to enforce a tightly defined allow list while continuing to provide users with access to the information they need. Once this transformation is underway, traditional controls add less value and costs can be reduced. Organizations that embrace browser isolation can both dramatically increase security and reduce cost.

Website blocking policies are increasingly being adopted by security conscious organizations attempting to keep their users safe from risky websites. However, aggressive blocking policies can lead to business frustration as users cannot access information, resulting in IT teams constantly responding to allow list requests and shadow IT appearing as users attempt work-arounds. Ultra-secure browsing removes this issue, re-enabling access to those blocked sites without increasing risk.

Educational Institutions are pretty picky when it comes to which browsers will and will not work 100%. Not every school's site is operable with Safari. So, try a different Web browser (i.e. Mozilla Firefox or Google Chrome) instead - see if it works with that.

Hi, we are using VM series and I just updated it to 10.1.5. When I want to use "help" (question mark) it loads up new tab in web browser and it goes into infinite loop of redirects. Page never loads up.

It happens on any question mark in any menu (as far as I tested), I am using Chrome.

File extension qmsb is mainly associated with Questionmark Secure, a lock-down browser designed to provide secure environment for high stakes assessments such as tests and exams. 2351a5e196

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