Our seamless desktop allows users to easily access drives on a local computer from their cloud desktop which is very useful when importing locally stored documents, like scans. It can be a little confusing at first, so to help differentiate and find local files, we publish a local folder called the "Transfer Folder".
Kayako used to have a project called "OnSite" that was meant to bring a remote desktop capability to the product. The company basically decided to ditch the project and instead point people to other solutions such as LogMeIn and TeamViewer. Another free option is join.me , which offers basic screen sharing functionality. Kayako has taken a similar approach to other functional areas such as Voice-over-IP (VoIP). For this, they direct customers to a number of different cloud VoIP vendors.
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Kayako provides a solid security foundation, including a Single Sign-On (SSO) capability and the use of IP address whitelisting for customer service agents. For customers, you can allow log-in through Facebook, Twitter, or a registered Kayako account. Kayako Desktop is a new Mac OS or Windows app that installs locally and connects with your Kayako account. It provides more of a desktop app look and feel, presenting the same information along with a real-time status box, which monitors current conversations. 006ab0faaa
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