My problem when logged into one extension or many with zulu is,

When I call the ring group, all handsets ring right away. ring time set to 20 seconds.

The popup comes up after about 16 seconds, just before the call goes to voicemail.

I did have some issues with zulu, and tested by calling that softphone extension with an unavailable message and no pop up at all for ring group call. After a reboot, then I could call any zulu extension, and an incoming ring group call will pop up a few seconds before voicemail.

Hi @skitterlad !

What I do not understand is how a call to a ringgroup is reaching a voicemail, that is not normal, unless the failover destination is a voicemail.

About Zulu not being able to ring at the same time as your extensions: Are you using the latest Zulu server and Desktop/Mobile ?

How many extensions are on the ringgroup ?


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application version 3.5.0+206 osx and windows are same version, same issue

PBxact 40 system updated to latest version.

Current PBX Version: 14.0.13.28

Current System Version: 12.7.6-2002-2.sng7

Zulu 14.0.58.3 Stable [Commercial]

Failover is the virtual voicemail.

When I use FOP2 The softphone only extensions are not seen when they are logged in to zulu and presense state set to available.

When I dial the extension for the softphone, it rings right away.

This interaction does seem a bit buggy since I did have to reboot asterisk for me to call an extension softphone last night.

I have about 30 extensions on this ring group.

its really just at the last ring does zulu ring, but desktop phones would ring for 16 seconds.

If I log into zulu with an extension that has a physical polycom phone linked to as well, then it rings 10 seconds later. If there is no polycom with that extension, then it rings just before the 20 sec mark, then goes to the fail over. Maybe there is a solution for now until this bug is fixed. I hate to have to use Bria instead of Zulu, but I do need it to work. Were the Bria soft phone extensions on their own, or were they mapped to a physical phone?

I tried the method you listed. I removed the softphone only extension from the ring group.updated, logged into zulu with that extension. then added that extension back to ring group. then updated.

nothing.

I use FOP2 and only the extensions with phones light up.

If I hang up on the call early before 20 seconds, the call does pop up on zulu for one second. Im using Chan_sip for all extensions with and without phone. I changed one extension to pjsip to test, but nothing. I did watch that video and it was insightful.

I just updated asterisk 16. zulu sip calls not going to soft only extensions. Zulu will ring half way into a ring length if that extension has a physical phone. UCP has a ring delay setting, but its set low.

In UCP the phone there rings in the widget, but if i also add a zulu widget, that does not ring. why does FOP2 not show extensions that zulu is logged in under? do you use FOP2? Its a nice way to see all the lines that are connected .

the word webrtc is in red, it is enabled.

I disabled it, enabled it. i installed to make sure it was up to date.

In module updates -> connectivity, I see WebRTC, I dont know if it was hidden before or not.

WebRTC Phone 14.0.3.8 Stable Sangoma Technologies Corporation[GPLv3+] Enabled

I do not see WebRTC anywere in UCP settings for a user settings. what tab would it be next to, Zulu, Chat? or in the UCP settings tab, voicemail, phone. I am able to add softphones to my UCP widget for phone and zulu. but i dont see any webrtc settings.

So for now, Ill use UCP phone works, I can call, rings right away, I can answer, and this is a softphone only extension, but UCP Zulu phone will not ring and zulu desktop phone no ring until a second before the timeout that is set.

Zulu UCP or app zulu phone when logged in alone, does not show up in asterisk as an available extension, and only rings just before the call goes to fail over. Zulu softphone does allow outbound calls, and calls directly to the zulu extension works instantaneously. Any settings I can apply to make this work?

I have a PBxact UC 40 system. I have different voicemail boxes. on UCP I can show the different mailboxes and listen to the voicemail for different extensions or virtual mailboxes. I can see call history for different extensions.

Zulu does allow you with one app, log into many different extensions. This has helped. But Im having an issue with zulu not ringing right away on an incoming call. An extension will ring in zulu right away when called.

All our how-to articles have moved to the Knowledge Base section at help.stolaf.edu. You will find information on phones, how to install and use Zulu (softphone), voicemail, conference calling, speakerphones and more in the Communication and Collaboration category.

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Zulu Mobile is a softphone client allowing users to make and receive phone calls using their business phone extension, keeping them connected when away from the office. Integrated chat messaging, presence control and visual voicemail further enhances the unified communication features of Zulu Mobile.


The Zulu Mobile client is free to download and use, and requires the licensed Zulu Server Module to be installed on FreePBX or PBXact phone systems. It is designed only for users of FreePBX and PBXact phone systems, version 14 and above. Third party PBX phone systems are not supported.Ā 


With Zulu Mobile, your office extension follows you wherever you are in the world, letting you make and receive office phone calls as if you were sitting in your office. It is fully integrated with your iOS device's native calling app so that Zulu Mobile phone calls work like standard phone calls. Integrated push notification technology helps preserve your device's battery life when not in use and will automatically ring your device on inbound calls.


Some benefits of Zulu Mobile:Ā 

- Make and receive phone calls using Wifi or mobile data to cut mobile voice chargesĀ 

-Dial-by-contact name allows you to call any of your colleagues by simply typing in their name, since your company directory is fully integratedĀ 

-Chat with colleagues who have Zulu Mobile and/or Zulu Desktop

-Push notifications preserve battery life and will 'wake up' your device and notify you on inbound calls, just like standard phone calls

-One Number allows mobile users to conceal their personal phone number since their phone calls appear as if they were coming from the office.

-Presence Control updates user status across all endpoint devices

The later version of iOS don't allow apps to run in the background. This is primarily a battery saving technique, so when the app is not on the foreground, it's suspended in the background - so what happens when someone calls your phone? Beep..beep..beep.. (or voicemail if you have set it up!) 2351a5e196

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