YES! Love this letter!
It's pretty bad when a store that has locations across the country is known for its poor customer service no matter where you live. I have rarely gone into Joann's and had a positive encounter with someone on staff - in fact, usually I walk away feeling downright frustrated by the service! I wonder what's going on in the upper levels of the company that is having such a poor effect on their customer service training??
And the way they've set up the ticket system for cutting fabric really is a drag.
I agree 100%. Being stuck with them because they are the only large fabric store in town makes it awful. Have to say the staff in Helena, Montana, went out of their way to help and were very knowledgeable.
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I could have written this entire post, down to the store remodel and the fabric cutting DMV lines. Seriously... I have gone up to the line when I'm the ONLY person in the store, had the employee tell me (in the most monotone voice) to "take a number" and when I did, she called off FIVE numbers. None of which came, because remember, I'm the ONLY person in the store. And then when no one came I could finally get my fabric cut. Yes, I literally stood in a line with NO ONE ELSE BUT MYSELF for 5 minutes! I am a very forgiving person, so I give many chances, but I have come to the conclusion that every single person who works there is a grump and they never, no matter how busy it is, have more than 1 cashier. I have given up also... unless it's Sunday and I'm desperate :)
I also hate the number thing at the cut table. If you are not ready to have your fabric cut you should not take a number and wander around the store, just my opinion. I work for a fabric and craft store for years and our customers would have voiced their opinion loudly about that. The majority of the employees are nice, though, at the one closest to me. I just hate that about half the times I go there I have to turn around and get back in line because they messed up something ringing me up.
Our local small town Joann's only has 2 checkouts & rarely has the 2nd one open. A long line at ours would consist of 3 people. LOL I will say that ours has great customer service since they must have gotten rid of the previous manager, but they don't carry everything that the larger stores do - especially the fabric selection. You are correct about their slick choice of giving you the "barely there" sale price on just about everything, just so you can't use all those amazing 40-50% coupons. I don't know why they waste the ink & paper on them.
I hate bad customer service, however, my experience at Joann's has been stellar. I went in last week with measurements for my window but no idea how to make curtains. The sales person helped me figure out how much yardage I needed, and pointed me towards the liquid stitch since I also can't sew.
I specifically chose a fabric that wasn't on sale so that I could use my 50% off coupon. When she went to ring it up, she said that it was on sale for 40% off, so I couldn't use the coupon. I told her that there was no sign or anything indicating that it was already marked down, so she went ahead and gave me another 10% off.
I appreciated their help and their service.
Tracy at
To be fair, I should add there is a rather small Jo-Anns store one mile from my house. Customer service these is usually good and people are friendly. Sadly, since it is a small store they frequently don't have what I actually need and I have to drive across town to go to the Super Store which is the fabric store equivalent of factory farming
That's so funny, you breaking up with them and me in Myrtle Beach just praying they would come to town. Ever buy craft supplies or fabric from Walmart? I'm just gonna leave it at that....
Have a Merry Christmas!
Joann's prices are jacked up in the first place so the 40% coupon makes the price almost normal, but not quite.Fabric prices are way jacked up, too. Without a coupon they are ridiculous!I've had some run ins with at the cutting counter also. I wonder if there is something about cutting fabric that makes people cranky?
They still are a favorite store of mine. I can sit and peruse their book collection and get lots of ideas (it's a pleasant way to spend some "me" time).
You had lots of valid points ... Linda
So so true. I am standing in line now. Of course I had to stand in line to get fabric as I was watching an enployee helping another employee pick out fabric for a table runner. There was 6 people in the fabric line and no one helping us. It is a love hate relationship for sure.
Chalk me down as another no to Joann's. I'm sick of salespeople who know nothing about crafting or sewing. Who frequently aren't friendly. Of misleading advertising / pricing (I've also had several occasions where neither the employee nor I are aware that an item is not eligible for a coupon until it's rung up, including fabric after it was cut). Their prices are not great. Yes, the books area is nice, but other than that I've resolved to brave long lives at AC Moore and Michaels for everything non-fabric, and online for fabric. Wal-Mart has been up and down with crafts, but has recently improved. No staff to 'help', but at least I can get some grocery shopping done at the same time!
I recently went to Joann's to buy some fabric. The line was insane for the cutting counter and I was buying 5/8 yard of 18 different fabrics:) I had to pee something fierce...now I heard them using the loud speaker to call numbers and mind you mine was 11 away so I decided to make a mad dash for the bathroom. In and out as quickly as possible. I get back to the counter only to find they were 3 past my number and didn'tcall any of the previous 114 over the intercom...I walked out leaving my fabric disgusted. I will never shop there ever again. My previous 6 experiences were all also bad and I am tired of allowing this company to walk all over me. I miss Hancock Fabric here in Missouri...they went out of business...(sigh) why couldn't Joann have been the one to go...
Hi...everyone..I work at joanns...cut counter...the numbers are crazy..but keeps people calm...we do the best we can with what...the.. OWNERS..give us hours to work.i do understand that having only one cashier is outrageously crazy...but...no hours to schedule more employees throughout the store...today I worked and there were only 3 of us...1 cashier me at cut counter and a manager....on a Saturday...because the OWNERS CORPORATE...cut employees hours...so the stress on the employees does show sometimes..if anything you should be upset with the higher ups...who control your shopping experience and if you look at it everywhere you go....your in a LINE...with unpleasant workers....do as I do go when your not in a rush....enjoy your trip however long it takes you...because you will be in a line...and you will always run across a miserable employee....retail is a hard job to be in we can't please everyone....we ask just show a little love...thank you...a joanns employee
I work at joanns and I need to stand up for all the employees and managers...this issue is a OWNER CORPORATION issue....we do our best to do good work for the customers..but...when the company cuts hours down so much that there is only 3 employees to open the store on a Saturday is hard...we do get stressed because we can not give you all 100% of our time to help you find a specific item...I work cut counter and it is always one person...no hours for another employee...there are no hours to do go backs...stocking...and cleaning the store..we are run thin...so we do get a little wore out...just as you all are annoyed we feel it as well...everywhere you go your in a line and run into a rude employee...if all of you would call corporate office or write letters...tell them to give the store managers more hours to the employees...so that your experience at joanns is not like a Disneyland line..all we ask is show a little love...a joanns employee
JOANN continues to support St. Jude through donation asks at the point of sale, coin boxes at each register, and selling patient art fabric online for $14.99/yard, with $1.50 of each yard sold going to St. Jude. They also provide patient art fabric and other products to St. Jude PLAY LIVE influencers and patients within the new St. Jude Family Commons Makerspace. JOANN received the 2023 Thanks and Giving Partner of the Year Award at the July Volunteer Awards Dinner.
Custom 4-H fabric is now available at JOANN stores or online. Click on the link below to view the fabric designs and learn how sales help create more hands-on programs for kids in local communities. Share your creations on social media with #JOANNLOVES4H.
From January 1, 2021 through December 31, 2023, JOANN will donate an aggregate minimum donation of $1,500,000 to National 4-H Council through sponsorship, consumer donations, and portion of proceeds from select 4-H branded products ($0.50/yard of 4-H fabric). 100% of this donation benefits the mission of 4-H, to grow new opportunities for all kids and their communities, with support for local 4-H programs.
In March 2015, Joann stores named Jill Soltau as president, chief executive officer and a member of the company board of directors.[11] Under Soltau's leadership, the retailer opposed President Trump's tariffs citing American manufacturers not being able to meet Jo-Ann's quality or volume needs.[12] She joined seven other retail CEOs at a meeting with the administration where they discussed how the tariff would raise consumer prices and hurt businesses.[13][14][15] In March 2018, Jo-Ann Stores rebranded to "Joann" as a way to move beyond fabrics and encompass more craft.[16]
On Monday, fabrics retailer Joann revealed that net sales for its first fiscal quarter of 2024 dipped 4% year-over-year to reach $478.1 million. Joann posted a net loss of $54.2 million, compared to a net loss of $35.1 million a year ago. Nearly 12% of its quarterly revenue came from e-commerce. 2351a5e196
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