First, ESET has two types of installers, one is an online installer and the other is offline. But both are totally misleading. The offline installer is merely a 53 mb file which only installs the product but the all the modules data is downloaded after installing. Then the online installer which should do what the name suggests but it doesn't. All it does is downloads that 53 mb installer and install and of course downloads all the modules data after installing. Why even say it an online installer while it's definitely not! Highly misleading. Literally every AV I ever tried, all of their online installer download the whole product including modules and signatures, etc. ESET is the only exceptional one. Same goes for which is supposed to be ESET's offline installer. Almost all AV who still provides an offline installer installs the full product and only download the required new updates after installing unlike ESET. I don't understand! If you want to give users the option for an offline installer then that should contain every modules, updates till the day of creation and for the online installer it must download everything first then install the product.

The second issue is, ESET update downloading speed right after installing is always very slow for me. Most of the time it only use 10-20% of my bandwidth even when there is no other internet activity. I started using ESET when version 12 came out and so far it has always been this way. My internet is already pretty slow so only using 10-20% bandwidth makes the process extremely annoying. Update download speed is always slow I guess but since the daily signature updates are only a few kilobytes, those are not noticeable but the first update is. Why does this happen? Why can't ESET make use of the rest of the free internet bandwidth?


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I'm not an expert in installer terminology but would it help if we better not call it "online installer" but "live installer"? I would say it would be even more confusing then. We use the term "live installer" in the business environment in connection with ESMC.

The purpose of this installer is to make installation straightforward; the user doesn't have to think about what Windows he or she has, the bitness of the OS, etc.; the online installer determines this.

We have removed modules from the consumer product installers because:

1. The first update was always big (looking just at the engine, the total size to download would be about 85 MB).

2, The installers were unnecessarily bigger; the embedded modules were redundant since they were updated during the first big update.

I'm not an expert in installer terminology but would it help if we better not call it "online installer" but "live installer"? I would say it would be even more confusing then. We use the term "live installer" in the business environment in connection with ESMC.

The purpose of this installer is to make installation straightforward; the user doesn't have to think about what Windows he or she has, the bitness of the OS, etc.; the online installer determines this.

We have removed modules from the consumer product installers because:

1. The first update was always big (looking just at the engine, the total size to download would be about 85 MB).

2, The installers were unnecessarily bigger; the embedded modules were redundant since they were updated during the first big update.

Ok Live installer it is. Just a synonym but the meaning should be the same. The live installer can still determine the OS and install the full product from online and then install it. Maybe it would be even possible to implement something like multi-threaded download so that the download speed should be fast unlike the in product download speed which is terribly slow for me which is also I mentioned above.

Is 85 mb would be the size of the installer for the whole package? I see that ESET currently downloads around 150 mb during the first update. So if the compressed version in an offline installer is only 85 mb then I think that's not big at all. That's probably the smallest I've seen. Even with my not so good internet it would only take over a minute to download that. Even a 150 mb installer shouldn't be considered huge and many other AVs have a lot larger ones. Also like you said, the live installer's job is to download the product without worrying about OS versions, etc so most people are likely to download the live installer anyway so a 85 mb or even a bit larger optional offline installer is fine and seems more appropriate than the current one.

Basically the live version will be used when you don't have idea about 32 bit and 64 bit environments. Secondly it will surely needs fast internet connection to complete the job. But an offline installer does not need any internet connection. But you should have idea about OS environments to download the right version for your PC. Meanwhile a normal internet connection is also fine for downloading an offline version. Sometimes the online version will be terminated or it will show an error if your internet is slow or connection was terminated.

If modules were embedded in installers, the user would have to first download a big installer (> 170 MB) and after installation another big update (> 100 MB) since most modules from the installer would be already outdated. Currently modules are downloaded only once after installation and activation so outdated modules from installers don't have to be downloaded twice; once with the installer and the second time after installation.

I just saw the announcement of the new Eset version 12. I cannot find any offline installer at the moment and all I can see is the online one. My internet connection is very poor at the moment and most downloads bigger than 20mb get cut-off as my ISP plan is low. I cannot upgrade to a better one because of our poor economics. I can't use the offline installer as it get's cut-off ...

Oh thanks so much guys! I did not know that! Thank you! I will download it outside and install. Will my config still work when I import it to version 12? Clean install or install over existing...which is better?

I have a new notebook computer that I installed Eset Internet Security on, having downloaded the offline installer directly from the Eset website. I installed it and entered the license key I was provided and it seemed to activate, then it went to do it's first update and it's been stuck on "Updating Product" for more than 3 days. Any idea's on how to fix this?

Was EIS activated correctly? Is license information displayed under Help and support? Does rebooting the machine (preferably by running "shutdown -r -t 0" in case you use Windows 8/10 fast boot) make a difference?

As TomFace suggested, I uninstalled but using the normal "Programs and features" control panel app ended with an error something like "you may not have permissions" or some such error so I had to download the Eset Uninstaller and reboot into safe mode in order to remove the original installation. After reinstalling activation did take an unusually long time, almost an hour but it did activate. I haven't rebooted yet as the program is doing it's initial scan but also update its again "Updating product" and has been for more than an hour; this is the same problem that it had originally and this update never seems to finish. Previously no matter how many reboots the "Updating product" never finished and I have no reason to expect that this time it's going to be any different.

Please carry on as follow:

- Under Help and support -> Details for customer care, enable advanced logging

- Reboot the machine (via "shutdown -r -t 0", just in case)

- Run manual update

- Stop logging after approximately 10 seconds of no update activity

- Gather logs with ESET Log Collector and provide me with the generated zip file.

Please carry on as follow:

- Under Help and support -> Details for customer care, enable advanced logging

- Reboot the machine (via "shutdown -r -t 0", just in case)

- Run manual update

- Stop logging after approximately 10 seconds of no update activity

- Gather logs with ESET Log Collector and provide me with the generated zip file.

Fast startup is disabled so no need to do "shutdown -r -t 0"; in regards to "Stop logging after approximately 10 seconds of no update activity" how am I supposed to do that when the problem is that "Updating product" never completes so there is no instance when there is no update activity? I'll let it run with advanced logging enabled for a couple hours and then gather the logs and post them here so you can look at it.

Try holding Shift and click X to close the gui and start it again. Is the update status still stuck at "Updating product" ?

As for the performance issue, does any of the following make a difference?

- pausing protection

- pausing only real-time protection

- temporarily disabling HIPS and rebooting the machine

Try holding Shift and click X to close the gui and start it again. Is the update status still stuck at "Updating product" ?

As for the performance issue, does any of the following make a difference?

- pausing protection

- pausing only real-time protection

- temporarily disabling HIPS and rebooting the machine

The status has been stuck on "Updating product" for more than 3 days and through multiple reboots and in one case it was left running for more than 5 hours overnight and it never completed. I'll try your suggestions and get back to you. 152ee80cbc

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