I cannot figure out how to get the phone to find the printer. This started when I found that Amazon Alexa could not find the printer, and went on from there. I had two long support calls, one with Amazon, one with Canon, to no avail. It was during the Canon call that I realized that the phone was not able to discover the printer, not that it was an Alexa failure.

I forgot to to state that the phone and the printer are both on the same WiFi setup. We can print from both computers, third-party programs, such as a scanning program, can access the printer; it is only the phone which cannot do that.

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When using the printer from an Android device, you can use our Canon print business app to send documents to the printer. Once the app is installed and opened, allow any access request for the app so it can search for the printer properly.

The Canon print service is a plug in for the Android OS. The plug in works with the print system on the phone to allow you to print from other apps. Once the plug in has been installed, you can go into the settings of your phone and access your printer settings. In the list of printer services installed on the phone, you can turn the Canon print service on. Once it is installed, any Android apps on the phone that use the Android print system can now communicate with printer. The Print service will not add the print command to any apps, but it will let you use the print command that is already in apps that support printing.

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

I don't have any idea what this is trying to tell me, but Canon Print Service, for example, finds the printer, showing both its model information and its 192.x setting, but that is all it and other similar programs do, which is not useful as none of the actually produce a print command in Fire Fox/Chrome/Edge.

I am not sure how I found the instructions to use the QR code on the printer to get Canon Print Business to find the printer, but I have tried a few times to get that to work. The process stops with a rather meaningless error message to check the Send settings. That is meaningless as it does not say what specific entry or entries to check, nor what they should be changed from to.

Please tell me that this is not so: A few hours after getting Canon Print Business to work, even though it says that the printer is ready to work, I no longer have a print command while reading articles in browsers.

Further entertainment: I have found that the Scan command works, and that the command to print the resulting .pdf works. I have also found that the printer-ready (green) setting keeps changing to yellow (that seems to have just stopped.)

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