I've recently switched to Chrome as my primary browser. I'm using the Adobe Reader extension to open PDF Files. They open fine but if I then immediately close the Adobe reader window, it asks if I want to save changes. I've not made any changes so I'm confused why it's asking. I've uninstalled both the extension and Adobe Reader DC and reinstalled them to no avail.
I guess that's why I'm here. I'd like to troubleshoot. Resetting Chrome didn't do anything nor did uninstalling / reinstalling Acrobat Reader. There's no meaningful options in the extension so I'm not sure how to approach it.
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A thought that I had is that it's opening the .pdf in memory and realizes that there's no actual file behind it so it wants to save but opening in memory only seems to be the desirable behavior. The Foxit extension wants to save the file before opening is the only reason I thought of this.
This is a controlled environment and we require all web browsers to open a company webpage by default for all users. I've configured this default page on the local installs and through Group Policy using the Chrome .admx templates, but the helpx.adobe.com Tab continues to appear. I can block the URL in GPO, but the Tab will still open, it just says the page is blocked.
What I would like to do is prevent this new tab from ever opening. I've searched through the windows registry and file system to try and find where this is coming from but with no luck. I'm running out of ideas and removing the extension appears to be my only option. Does anyone know how to prevent this tab from from automatically opening in chrome?
So, if your users have only the free Acrobat Reader, rather than paid Acrobat, this may be of no use to them. I suggest you check if it offers functionality your users need. At one time it was essential, but times have changed.
Additionally, I had configured the Reader Extension options in Chrome to disable the option to "Allow Adobe Acrobat for Chrome to send anonymous usage information to Adobe for product improvement purposes". This is turning itself back on for all new users who log into the system. How can I permanently disable this for all users?
I'm already using Adobe acrobat extension for Chrome with free Acrobat Reader and it works fine but every time the extension is installed (we use mandatory profiles in a Citrix environment with GPO which install Adobe Acrobat extension every time they login) the chrome browser opens a new tab. This is very annoiyng for users because they have to close the tab and return to their working tab.
I have deleted the registry key that installs the Acrobat extension for all users. Now no more Error is showing on the first start of Chrome. This is not exactly the issue with a new tab opening, but extremely annoying for new users and inappropriate for a business environment. I have no experience yet if updates will reenable it or not.
Unfortunately the registry key is recreated by Acrobat updates. To prevent the Acrobat Chrome extension installations for new users, prepare the file C:\Users\Default\AppData\Local\Google\Chrome\User Data\Default\Preferences with the following content:
Has there been an answer to this posted somewhere? We use non-persistent Citrix desktops and load extensions every time the user connects to a session. We need to suppress this page from loading with every new session. If I enable developer mode I can click on "background page" under inspect views. Here under the Application tab I choose local storage, the chrome extension and change the fte value to true the page will load every time chrome opens. If I change it to false it will not open. Is there a way via a GPO or a registry setting I can force this setting to false so the page will never load?
Thanks Michelle for expressing this more succinctly than I was able to in another thread. This needs to be addressed pronto. My field depends on public policy wonks being able to link to page-specific url destinations using the aformentioned "#page=PageNumber" suffix to create an online paper trail to federal codes of regulations, legal and public policy docs, and all our efforts are going to naught when the Chrome extension totally disrespects the page-specific destination. I am begging the developers at Adobe to address this glitch promptly. Thanks.
The forums do have some Adobe Employees but this is not an official channel, if you up-vote that above issue then it should get looked at, although I have no idea how many votes you need for it to have an impact.
@BarlaeDC Thanks for noticing this thread and for recommending posting on UserVoice. I read the thread you recommended on UserVoice and there is already a solution for that problem built into the standalone or desktop version of Acrobat. The solution is to append the suffix #page=pageNumber after the .pdf file extension in the url so that the user will be taken to a specific page of a PDF. The issue that Michelle and I are trying to call attention is to is that this excellent feature is being nullified by the web browser or chrome extension version of Acrobat. In any case, I did start a new thread on UserVoice here ( -adobe-acrobat-in-browsers/suggestions/45738814-acrobat-c...) but haven't yet receive any reply.
@michellek64016516 @BarlaeDC So I got a reply from an Adobe rep in a different thread and posted a Zoom video illustrating my workflow for replicating the bug in MAC OS Chrome. Please upvote the thread below if you want to see Adobe take action on this.
Adobe recently added a browser extension to its Adobe Acrobat Reader DC software. Adobe tries to automatically install the extension in Google Chrome, but Chrome asks your permission before enabling it.
First things first: you don't need this extension to view PDF documents in Google Chrome. Google Chrome has an integrated PDF reader, and the Adobe Acrobat Reader PDF-reading plugin is separate from the extension. You don't even need to enable the extension to use Adobe Reader normally.
This browser extension provides a few other features, too---none of which you need. Its toolbar icon says it can "Convert current web page to an Adobe PDF File." That sounds convenient, but you can print to PDF in Chrome without any additional software. Just click the menu button, select "Print", click the "Change" button under Destination, and select "Save as PDF". Print the document from here and Chrome will save it as a PDF file. Windows 10 now has built-in PDF printing, too.
However, this is also a feature that's available in Chrome without the browser extension. While viewing a PDF in Chrome's built-in PDF reader, you can click the "Download" button at the top right corner of the PDF reader page to download it to your desktop and then open it in Adobe Reader DC.
The Adobe Acrobat extension is raising eyebrows because of the permissions it asks for. It wants to "read and change all your data on the websites you visit", "manage your downloads", and "communicate with cooperating native applications". This actually isn't too unusual---browser extensions normally need a lot of permissions to integrate with your web browsing.
However, Adobe also enables the "Adobe Product Improvement Program" when you install the extension. By default, the extension "sends anonymous usage information to Adobe for product improvement purposes". If you want to disable this feature while using the extension, you can right-click the "Adobe Reader" extension icon on Chrome's toolbar, click "Options", uncheck the box, and click "Save".
Adobe provides more details about what's collected, and the program doesn't look as bad as it might sound. Adobe's web page claims it only collections information about your browser type, Adobe Reader version, and the features you use in the extension itself. Adobe claims it doesn't collect usage information about your web browsing, as you might suspect from the extensive permissions the software asks for.
This extension is getting negative attention because Adobe is attempting to automatically install it in Chrome through an automatic Adobe Reader DC update. These updates are normally used to install security updates. Automatic updates may add new features to Adobe Reader DC itself, but people don't expect them to install browser extensions in the background.
If you look into it, the extension isn't as bad as it might seem. It offers some features most people don't need at all, but it doesn't share as much "anonymous usage information" as you might think. It's arguably not really "spyware," as it's been dubbed by some websites.
But we still don't recommend using this browser extension. We recommend using as few browser extensions as possible to stay secure, and installing a browser extension with hefty access to your system and the ability to communicate with Adobe Reader---a program that's had quite a few security problems in the past---doesn't seem like a great idea.
If you installed the extension and no longer want it, uninstall it from within Chrome. Click Chrome's menu button, select More Tools > Extensions, and click the trash can to the right of "Adobe Acrobat" to remove it from your browser.
Chris Hoffman is Editor-in-Chief of How-To Geek. He oversees all How-To Geek's content to ensure it's as accurate and in-depth as possible. Since 2011, Chris has personally written over 2,000 articles that have been read more than one billion times---and that's just here at How-To Geek.
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