Last Updated: 10 November 2025
App Name: Dolchem Pharma Store
Developer / Company: Gorishankar , Cybertize Growth pvt. limited.churu
Contact Email: support@cybertizegrowth.com
Contact Number (WhatsApp): +91 7891731414
1. Introduction
Welcome to Dolchem Pharma Store, a medical and pharmacy application where users can log in using their mobile number and OTP to browse, search, and order medicines.
Users can add items to their cart or wishlist and, upon proceeding to checkout, their order details are securely shared via WhatsApp with the store owner for payment and delivery coordination.
This Privacy Policy describes how we collect, use, and protect your personal information when you use our app.
2. Information We Collect
2.1 Personal Information
When you use the app, we may collect the following information:
Mobile number (for OTP verification and login)
Name and contact details (if provided during checkout)
Delivery address and order details (if applicable)
WhatsApp communication details (when you choose to message the owner)
2.2 Automatically Collected Information
We may also collect limited technical information automatically, including:
Device type and operating system version
App usage logs and analytics data
IP address and crash or performance reports
2.3 Cookies and Local Storage
If the app uses any web-based components, temporary data (such as login sessions or preferences) may be stored in your device’s local storage or cookies.
3. How We Use Your Information
We use the information collected to:
Verify your mobile number via OTP and create your user account
Process and manage your orders
Send order details to the owner via WhatsApp (only when you choose to proceed to order)
Provide customer support and respond to your inquiries
Improve app performance and user experience
Comply with legal or regulatory requirements
4. Sharing of Information
We do not sell or rent your personal data to anyone.
We may share limited information in the following cases:
WhatsApp Order Sharing: When you place an order, your order details (including your name, contact number, and order list) are shared directly with the owner’s WhatsApp number to confirm and deliver your order.
Service Providers: We may use third-party service providers for OTP, SMS, hosting, analytics, or cloud storage who can access your data only to perform their services for us.
Legal Requirements: We may disclose your information if required by law or to protect our rights, users, or others.
Note: Any messages or chats that occur on WhatsApp are governed by WhatsApp’s own Privacy Policy, not ours.
5. Payments and Orders
The app itself does not process payments internally.
When a user clicks “Proceed to Pay,” the order details are sent to the owner’s WhatsApp account. Payment and delivery details are finalized directly via WhatsApp between you and the store owner.
6. Data Retention
We retain your personal data only as long as it is necessary to provide our services or as required by law.
If you wish to delete your account or personal information, you can request removal anytime by contacting us at support@cybertizegrowth.com.
7. Data Security
We take reasonable security measures to protect your information, including:
Secure OTP verification process
Data encryption in transit
Access controls for data stored on our servers
However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.
8. Your Rights
You have the right to:
Access or review the information we hold about you
Request correction or deletion of your data
Withdraw your consent for data processing
You can contact us anytime at support@cybertizegrowth.com or WhatsApp +91 7891731414 to exercise these rights.
9. Children’s Privacy
Our app is intended for users aged 18 years and above.
We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected information from a child, we will delete it immediately.
10. Third-Party Links and Services
Our app may contain links or features that redirect you to third-party platforms (e.g., WhatsApp).
Please note that once you leave our app, the privacy policies of those third-party services will apply. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy periodically.
Any changes will be reflected by updating the “Last Updated” date at the top of this page.
We recommend reviewing this page regularly to stay informed about how we protect your data.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us at:
Developer / Company: Gorishankar , Cybertize Growth pvt. limited.churu
Email: support@cybertizegrowth.com
WhatsApp / Phone: +91 7891731414
Address: Sadulpur, Churu(Rajsthan)