Last Updated: February 16, 2025
This Privacy Policy explains how DM Hospital (“Hospital”, “We”, “Our”, or “Us”) collects, uses, and protects your personal information when you use the DM Hospital mobile application and services (the “Service”).
By using the DM Hospital App, you agree to the collection and use of information in accordance with this Privacy Policy.
Account – A unique profile created to access our Service.
Application – Refers to the DM Hospital mobile app used for booking consultation tokens and managing appointments.
Hospital – Refers to DM Hospital and its authorized management.
Personal Data – Information that identifies you as an individual.
Usage Data – Information collected automatically while using the app.
You – Refers to any user of the Service (patient or guardian).
When registering or using the Service, we may collect:
Name and contact details (phone number, email address)
Age and basic patient information
Appointment details and doctor preferences
Payment information (UPI, bank, or card details, if applicable)
We may collect location data (with your permission) to:
Help you find the hospital
Improve service availability
Provide better user experience
Location data is collected only with your consent. You can disable location access in your device settings, but some features may not function properly.
We may collect device information such as:
IP address
Device type and operating system
App usage statistics and crash logs
We use your information for:
Booking and managing hospital tokens
Appointment scheduling and confirmations
Sending important updates and notifications
Processing payments (if applicable)
Improving app performance and user experience
Security, fraud prevention, and legal compliance
We may share your data:
With hospital staff and doctors for appointment management
With trusted service providers (payment gateways, cloud hosting, analytics)
If required by law or to protect patient safety
In case of hospital management restructuring or transfer
We do not sell your personal data to third parties.
We retain personal data as long as necessary to provide medical appointment services, comply with legal requirements, and resolve disputes. Some medical-related records may be retained as required by healthcare regulations.
We implement industry-standard security measures to protect your data. However, no online system is completely secure. We recommend keeping your account credentials confidential.
The Service is not intended for children under 13 without parental or guardian supervision. We do not knowingly collect personal data from children without consent.
You have the right to request deletion of your account and personal data at any time.
To request account deletion, please contact us at:
📧 Email: heavenonthisearth4@gmail.com
📞 Customer Service: +91 7978097489
📍 Address: DM Hospital, RS Colony, Jhirpani, Rourkela, 769042, India
Upon verification, your account and associated data will be deleted, except for information required by law to be retained (such as medical or billing records).
We may update this Privacy Policy from time to time. Updates will be posted within the app. Continued use of the Service after updates means you accept the revised policy.
If you have any questions regarding this Privacy Policy, please contact:
📧 Email: heavenonthisearth4@gmail.com
📞 Phone: +91 7978097489
📍 Address: DM Hospital, RS Colony, Jhirpani, Rourkela, 769042, India