DMR Technologies – Mobile App Privacy Policy
Effective Date: May 2025
At DMR Technologies, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal data collected through our mobile application ("App"), which is intended solely for customers who wish to submit service tickets related to drone issues.
1. Types of Data We Collect
When you use our App to submit a service ticket, we may collect the following personal information:
Full Name
Phone Number
Email Address
Device Information (such as device type or operating system for technical support purposes)
We collect this information only when you voluntarily provide it during the ticket submission process.
2. Use of Your Personal Data
We use the personal data you provide exclusively for the following purposes:
To process and respond to your service ticket
To communicate with you regarding your ticket status or required follow-up
To improve our support services
We do not use your personal data for marketing purposes, nor do we sell or rent your information to third parties.
3. Disclosure of Your Data
We will not disclose your personal data to third parties except in the following limited circumstances:
Service Providers: We may share your information with authorized third-party service providers strictly to assist with ticket resolution (e.g., IT support or customer service platforms). These parties are bound by confidentiality agreements and are only permitted to use your data in accordance with our instructions.
Legal Requirements: We may disclose your data if required to do so by law or in response to valid legal requests by public authorities.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.
Data Retention
Your data will be retained only for as long as necessary to resolve your service ticket and comply with any legal obligations.
Your Rights
You may contact us at any time to request access, correction, or deletion of your personal information by emailing us at info@dmrdrones.com
If you have any questions about this Privacy Policy, please contact us at:
DMR Technologies
info@dmrdrones.com