Dmgroceries Privacy Policy
Effective Date: August 18, 2026
Dmgroceries ("Dmgroceries", "we", "us", or "our") operates a shopping and grocery delivery platform that may include a Customer/User App, Delivery Partner App, and Seller/Vendor App (collectively, the "Apps" and "Services").
This Privacy Policy explains how we collect, use, store, protect, and share information when customers, delivery partners, sellers, vendors, or other users access or use our Apps and Services.
By using any Dmgroceries App or Service, you acknowledge that you have read and understood this Privacy Policy.
1. Applications Covered by This Policy
This Privacy Policy applies to:
Customer/User App
The Customer App allows users to browse products, search for groceries and other products, add products to a cart, place orders, make payments where available, track orders, communicate regarding orders, and manage their account.
Delivery Partner App
The Delivery Partner App allows authorized delivery partners to receive delivery assignments, view order and pickup/delivery information, update delivery status, communicate regarding deliveries, and use location-based features when required for active deliveries.
Seller/Vendor App
The Seller/Vendor App allows authorized sellers or vendors to manage their business information, products, inventory, orders, pricing, and order fulfillment activities through the Dmgroceries platform.
2. Information We May Collect
The information collected depends on how you use our Services and your role on the platform.
A. Account Information
We may collect information such as:
Full name
Mobile phone number
Email address
Password or authentication information
Profile information
Business information for sellers/vendors
Delivery partner information where required
Information voluntarily provided by you
B. Customer Information
For customers, we may collect:
Name
Phone number
Email address
Delivery address
Saved addresses
Order details
Cart and shopping information
Payment status and transaction information
Customer support communications
Ratings, reviews, and feedback where available
C. Delivery Partner Information
For delivery partners, we may collect information necessary to provide and manage delivery services, which may include:
Name
Phone number
Email address
Profile information
Vehicle information
Driving or delivery-related information where required
Identity or verification information where required
Delivery history
Order assignment information
Location information
Account and payout-related information where applicable
D. Seller/Vendor Information
For sellers/vendors, we may collect:
Seller/vendor name
Business or store name
Phone number
Email address
Business address
Store location
Product information
Inventory information
Pricing information
Order information
Bank or payout information where required
Business verification information where applicable
3. Location Information
Location information may be collected when required for features of the Services.
Customer App
Location may be used to:
Help identify or select a delivery location
Show relevant services or products based on location
Improve delivery-related functionality
Provide location-based services where available
Delivery Partner App
The Delivery Partner App may use location information to:
Help delivery partners receive and manage delivery assignments
Support navigation to pickup and delivery locations
Allow customers or authorized platform personnel to understand delivery progress
Update delivery status
Improve delivery operations and safety
Location access for delivery partners may continue while an active delivery or delivery-related task is being performed, where necessary for the feature and permitted by the device and applicable platform policies.
Seller/Vendor App
Location may be used to:
Identify the seller/store location
Support order fulfillment
Provide location-based services
Assist with delivery and operational coordination where applicable
Users can manage location permissions through their device settings. Disabling required location permissions may prevent certain features from functioning.
4. How We Use Information
We may use collected information to:
Create and manage accounts
Provide shopping and delivery services
Process and manage orders
Connect customers with sellers/vendors
Connect orders with delivery partners
Facilitate product pickup and delivery
Provide navigation and location-based functionality
Process payments and payouts through applicable providers
Send order and delivery notifications
Provide customer and partner support
Verify accounts and business information
Prevent fraud, abuse, and unauthorized activity
Maintain platform security
Improve our Apps and Services
Analyze app performance and usage
Troubleshoot technical problems
Maintain transaction and business records
Comply with applicable laws and legal requirements
5. Sharing of Information
Dmgroceries may share necessary information between customers, sellers/vendors, and delivery partners when required to provide the Services.
For example:
Customer and Seller
Necessary order information may be shared with the seller/vendor so that the seller can prepare and fulfill the customer's order.
Customer and Delivery Partner
Necessary information such as delivery location, order information, and relevant contact details may be shared with the assigned delivery partner to complete the delivery.
Seller and Delivery Partner
Necessary pickup, order, store, and delivery information may be shared with a delivery partner to collect and deliver an order.
We may also share information with trusted service providers that help us operate the platform, including:
Cloud and hosting providers
Payment service providers
Mapping and navigation providers
Analytics providers
Crash-reporting providers
Communication and notification providers
Customer support providers
Logistics or delivery service providers
Security and fraud-prevention providers
We only provide information reasonably necessary for the relevant service.
We may also disclose information when required by law, legal process, governmental authority, or when reasonably necessary to protect our users, platform, property, rights, or security.
6. Payment Information
Where online payments are available, payments may be processed through third-party payment providers.
Dmgroceries may receive information such as:
Payment status
Transaction ID
Payment confirmation
Refund information
Other transaction-related information
Complete card, bank, or other sensitive payment credentials may be processed directly by the applicable payment provider rather than being stored by Dmgroceries.
Payment providers may have their own privacy policies and terms.
7. Order and Transaction Information
We may collect and retain information relating to orders and transactions, including:
Products ordered
Product quantities
Order amount
Delivery address
Seller information
Delivery partner information
Order status
Payment status
Cancellation and refund information
Order timestamps
Delivery information
This information is used to process orders, provide support, manage deliveries, prevent fraud, and maintain appropriate business records.
8. Device and Technical Information
When you use our Apps, we may automatically collect certain technical information, such as:
Device model
Operating system
App version
IP address
Network information
Device identifiers where applicable
Crash information
Diagnostic information
Log information
General app usage information
This information may be used to maintain security, troubleshoot problems, improve performance, and provide reliable Services.
9. Photos, Camera, and Files
Where the functionality of an App requires it, the App may request access to the camera, photos, or files.
For example:
Customers may upload images when contacting support or submitting reviews where supported.
Sellers may upload product images, store images, or documents.
Delivery partners may upload delivery-related proof where required.
We use such information only for the relevant functionality and service purposes.
Access to photos, camera, or files can be controlled through your device permissions.
10. Notifications
Dmgroceries may send notifications for purposes such as:
Order confirmation
Order status
Delivery updates
New delivery assignments
Seller order notifications
Account notifications
Payment or refund updates
Important service announcements
Users can manage notification permissions through their device settings.
11. Third-Party Services
Our Apps may use third-party technologies, APIs, SDKs, or services such as payment providers, maps, analytics, cloud hosting, authentication, crash reporting, messaging, or notification services.
These third-party providers may process information according to their own privacy policies.
We recommend that users review the privacy policies of applicable third-party service providers.
12. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.
Where appropriate, data transmitted between the App and our servers may be protected using encryption technologies such as HTTPS/TLS.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
13. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
We may retain information for purposes including:
Providing Services
Maintaining accounts
Completing orders
Handling refunds and disputes
Preventing fraud
Maintaining financial and transaction records
Complying with legal obligations
Resolving complaints
Enforcing agreements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and legitimate business requirements.
14. Account Deletion
Users who create a Dmgroceries account may request deletion of their account and associated personal information.
Where an account deletion option is available inside the App, users may submit a deletion request through that option.
Users may also contact us at:
Email: dmgroceries.vegetables@gmail.com
When we receive a valid deletion request, we will process it within a reasonable period.
Certain information may be retained when required or permitted by applicable law, including information necessary for legal compliance, fraud prevention, dispute resolution, security, or legitimate transaction records.
15. Children's Privacy
Dmgroceries is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
16. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information
Request correction of inaccurate information
Request deletion of information
Request information about how your information is processed
Withdraw certain permissions through device settings
Contact us regarding privacy concerns
To make a privacy-related request, contact:
dmgroceries.vegetables@gmail.com
17. Seller and Delivery Partner Responsibilities
Sellers, vendors, and delivery partners may receive limited customer or order information necessary to provide Dmgroceries Services.
They must use such information only for legitimate purposes related to the relevant order or service and should not use, retain, copy, disclose, or misuse customer information for unrelated purposes.
Delivery partners and sellers should follow applicable privacy, security, and confidentiality requirements when handling customer information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Apps, Services, technology, legal requirements, or business practices.
When changes are made, we will update the Effective Date at the beginning of this Privacy Policy.
Users are encouraged to review this Privacy Policy periodically.
19. Contact Us
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your information, please contact us.
Dmgroceries
Email: dmgroceries.vegetables@gmail.com
20. Acceptance
By accessing or using the Dmgroceries Customer App, Delivery Partner App, Seller/Vendor App, or related Services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the applicable Dmgroceries Services.
Dmgroceries mobile application and related services.
By using Dmgroceries, you agree to the practices described in this Privacy Policy.
## 1. Information We May Collect
Depending on how you use Dmgroceries, we may collect the following information:
### Personal Information
When you create an account or place an order, we may collect information such as:
• Name
• Mobile phone number
• Email address
• Account login information
• Delivery address
• Order and purchase information
• Information you voluntarily provide to us
### Location Information
If location access is enabled and required by the app, we may collect approximate or precise location information to provide location-based services, help identify delivery locations, improve delivery functionality, or provide relevant services.
You can control location permissions through your device settings. Some features may not work correctly if required location access is disabled.
### Payment Information
If payments are supported, payment transactions may be processed through third-party payment providers.
We may receive transaction-related information such as payment status, transaction reference, or payment confirmation. We do not necessarily store complete card, bank, or other sensitive payment credentials on our servers.
Payment information is handled according to the policies of the applicable payment service provider.
### Device and Technical Information
We may automatically receive certain technical information when you use the app, such as:
• Device type and model
• Operating system and version
• App version
• IP address
• Device identifiers where applicable
• Crash and diagnostic information
• Log information
• Network information
### Usage Information
We may collect information about how you interact with the app, such as pages or screens viewed, features used, search activity, cart activity, and interactions with products and orders.
## 2. How We Use Information
We may use collected information to:
• Create and manage your account
• Provide shopping services
• Process and manage orders
• Deliver products to the requested address
• Communicate with you about orders and services
• Provide customer support
• Process or confirm payments through applicable payment providers
• Improve app performance and functionality
• Detect, prevent, and investigate fraud, abuse, or unauthorized activity
• Maintain security
• Troubleshoot technical problems
• Comply with applicable legal obligations
We will use personal information only for legitimate purposes related to providing, maintaining, improving, and securing our services.
## 3. Sharing of Information
We may share necessary information with service providers and partners who help us operate Dmgroceries.
Depending on the service, this may include:
• Delivery or logistics providers
• Payment service providers
• Hosting and cloud service providers
• Analytics and crash-reporting providers
• Customer-support service providers
• Other technology providers required to operate the app
We share only information reasonably necessary for the relevant service.
We may also disclose information when required by law, legal process, governmental request, or when necessary to protect our rights, users, property, or security.
We do not sell personal information to third parties for their independent marketing purposes.
## 4. Third-Party Services
Dmgroceries may use third-party services, SDKs, APIs, payment providers, analytics services, hosting services, maps, notifications, or other technologies.
These third parties may process information according to their own privacy policies and contractual obligations.
We are responsible for ensuring that third-party services integrated into the app are reviewed for appropriate data handling and Google Play compliance.
## 5. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Where appropriate, information transmitted between the app and our servers may be protected using encryption such as HTTPS/TLS.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
## 6. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
## 7. Account Deletion
If you have created a Dmgroceries account, you may request deletion of your account and associated personal information through the account deletion option available in the app, where provided, or by contacting us at:
**Email:** [dmgroceries.vegetables@gmail.com](mailto:dmgroceries.vegetables@gmail.com)
When we receive a valid account deletion request, we will process the request and delete or anonymize associated personal information, except information that we are legally required or legitimately permitted to retain, such as certain transaction or fraud-prevention records.
## 8. Children's Privacy
Dmgroceries is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
## 9. Cookies and Similar Technologies
Our website or services may use cookies, local storage, analytics technologies, or similar technologies where applicable to maintain functionality, improve performance, understand usage, and provide relevant services.
## 10. Notifications
If enabled by you, Dmgroceries may send notifications relating to orders, delivery updates, account activity, service information, or other relevant communications.
You can manage notification permissions through your device settings.
## 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data practices.
When we make changes, we will update the Effective Date shown at the beginning of this policy. Continued use of Dmgroceries after an update means that you acknowledge the updated policy.
## 12. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including rights to access, correct, delete, or request information about how your data is processed.
To make a privacy-related request, contact us using the information below.
## 13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
**Dmgroceries**
**Email:** [dmgroceries.vegetables@gmail.com](mailto:dmgroceries.vegetables@gmail.com)
We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.
## 14. Acceptance
By using Dmgroceries, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of information as described above.