The information we collect

According to the principles of legality, legitimacy and necessity, we only collect the information necessary to realize the function of the product.

Information you offer when using our services

·The information you filled in when you registered your account

For example, the nickname and mobile phone number you filled in when registering QQ and wechat accounts.

·Information uploaded when you use the service

For example, when you use QQ and wechat, you upload avatars and shared photos.

·Information submitted by you through our customer service or when you participate in our activities

For example, when you participate in our online activities, the questionnaire you fill in may contain your name, telephone number, home address and other information.

Some of our services may require you to provide specific personal sensitive information to achieve specific functions. If you choose not to provide such information, you may not be able to normally use specific functions in the service, but it will not affect your use of other functions in the service. If you voluntarily provide your personal sensitive information, you agree that we will process your personal sensitive information according to the purposes and methods described in this policy.

Information we get when you use the service

·Log information. When you use our services, we may automatically collect relevant information and store it as service log information.

1) Equipment information

For example, information such as device model, operating system version, unique device identifier, battery, signal strength, etc.

2) Software information

For example, software version number, browser type. In order to ensure the security of the operating environment or provide services, we will collect information about the mobile applications and other software you use.

3) IP address

4) Service log information

For example, the information you search and view when using our services, service failure information, referral website and other information.

5) Communication log information

For example, the account, communication time and duration of your communication when using our services.

·Location information

When you use location related services, we may record the location information of your device in order to provide you with relevant services.

When you use the service, we may obtain your geographic location information through IP address, GPS, WLAN (such as WiFi) or base station;

When using the service, the information provided by you or other users may include your geographic location information, such as the information of your region that may be included in the account information provided by you, and the geographic marker information contained in the photos shared by you or others.

·Other relevant information

In order to help you better use our products or services, we will collect relevant information. For example, we collect friend list, group list information and voiceprint eigenvalue information. To ensure that you can contact people you know when using our services, if you choose to turn on the import address book function, we may encrypt your contact's name and phone number and only collect the encrypted information.

Your information is included in the information shared by other users

For example, photos posted or videos shared by other users may contain your information.

Information obtained from third party partners

We may obtain information that you generate or share when using third-party partner services. For example, when you log in to the third-party partner service with a wechat or QQ account, we will get the name and login time of your login to the third-party partner service to facilitate your authorization management. Please read the user agreement or privacy policy of the third-party partner service carefully.

How do we use the collected information

We strictly abide by the provisions of laws and regulations and the agreement with users, and use the collected information for the following purposes. If we use your information beyond the following purposes, we will explain it to you again and obtain your consent.

Provide services to you

Meet your personalized needs

For example, language setting, location setting and personalized help services.

Security

For example, we will use your information for authentication, security, anti fraud monitoring, archive backup, customer security services, etc. For example, the security software you download or install will detect malicious programs or viruses, or identify fraud information for you.

Recommend advertisements, information, etc. that you may be interested in

Evaluate and improve the effectiveness of our advertising and other promotional and promotional activities

Management software

For example, software certification, software upgrade, etc.

We invite you to participate in a survey about our services

In order to make you have a better experience, improve our services or other purposes agreed by you, on the premise of complying with relevant laws and regulations, we may use the information collected through some services for our other services. For example, use your information when using one of our services to show you personalized content or advertising in another service, user research, analysis and statistics, etc.

In order to ensure the security of the service and help us better understand the operation of our application, we may record relevant information, such as the frequency of your application, fault information, overall usage, performance data and the source of the application. We will not combine the information we store in the analysis software with the personally identifiable information you provide in the application.

How do we use cookies, identifiers and related technologies

We or our third-party partners may collect your information by placing secure cookies, identifiers and related technologies, so as to provide you with more personalized user experience and services. We will strictly require third-party partners to comply with the relevant provisions of this policy.

You can also manage cookies through browser settings. However, please note that if cookies are disabled, you may not enjoy the best service experience, and some services may not work properly. If you want to know more about the security of cookies, please refer to the cookie policy description.

Information you share

You can share your relevant information with your friends, family and other users through our services. For example, the text and photos you publicly share in the wechat circle of friends.

Please note that this may include sensitive information such as your personal identity information and personal property information. Please carefully consider disclosing your relevant personal sensitive information.

You can control the scope of your information sharing through the privacy settings in our service, or delete the information you publicly share through the settings in the service or the guidelines provided by us. However, please note that this information may still be saved independently by other users or non associated third parties not under our control.

How do you manage your information

You can access, modify and delete the registration information and other personal information provided by you during the use of our services, or contact us according to the notice guidelines. The scope and manner in which you access, modify and delete personal information will depend on the specific services you use.

For example, if you want to stop sharing your geographic location information when using geographic location related services, you can stop sharing through the closing function of mobile phone positioning and the closing mode of software and hardware service providers and communication service providers. It is recommended that you read the relevant guidelines carefully.

We will collect and use your information only for the purpose of realizing the functions of our products or services in accordance with this policy.

If you find that we collect and use your personal information in violation of laws, administrative regulations or the agreement of both parties, you can ask us to delete it.

If you find that there are errors in your personal information collected and stored by us, you can also ask us to correct it.

Please contact us through the contact information listed in this policy.

When you access, modify and delete relevant information, we may require you to authenticate to ensure the security of your account.

Please understand that due to technical limitations, legal or regulatory requirements, we may not be able to meet all your requirements, and we will reply to your request within a reasonable period of time.

Information we share

We strictly restrict the sharing of information in accordance with laws and regulations, such as:

With your prior consent, we may share your personal information with third parties

We need to share the anonymized or de identified information with third-party partners, and require them to strictly abide by our measures and requirements on data privacy protection, including but not limited to processing according to the data protection agreement, letter of commitment and relevant data processing policies, so as to avoid identifying personal identity and ensure privacy security. The sharing will be mainly used for the following purposes:

·Provide you with our services;

·Achieve the purpose described in the section "how do we use the collected information";

·Perform our obligations and exercise our rights in Tencent service agreement or this policy;

·Understand, maintain and improve our services.

We will not share information that can be used to identify you personally (such as your name or email address) with our partners unless you explicitly authorize it.

With the continuous development of our business, when the merger, acquisition, asset transfer and other transactions lead to the sharing of your personal information to a third party, we will inform you of the relevant situation in the form of push notice and announcement, and continue to protect your personal information in accordance with laws and regulations and standards not lower than those required by this policy, or require new managers to continue to protect your personal information.

We will use the collected information for big data analysis.

For example, we use the collected information to analyze and form urban heat maps or industry insight reports that do not contain any personal information.

We may disclose to the public and share with our partners the information without identification content after statistical processing, so as to understand how users use our services or let the public know the overall use trend of our services.

We may disclose your personal information for the following purposes

·Comply with applicable laws and regulations and other relevant provisions;

·Comply with the provisions of court decisions, rulings or other legal procedures;

·Comply with the requirements of relevant government agencies or other legally authorized organizations;

·We have reason to believe that we need to comply with laws, regulations and other relevant provisions;

·It is reasonable and necessary for the implementation of relevant service agreements or this policy, the maintenance of social and public interests, and the protection of the personal and property safety or other legitimate rights and interests of our customers, US or our affiliates, other users or employees.

Information we may send you

Information push

When you use our services, we may send you email, SMS, information or push notifications.

You can choose to unsubscribe on the device according to our relevant tips.

Service related announcements

We may issue service related announcements to you when necessary (for example, when a service is suspended due to system maintenance).

You may not be able to cancel these service-related announcements that are not advertising in nature.

Location and duration of information storage

Where information is stored

We comply with laws and regulations and store the user's personal information collected in China.

The period for which information is stored

Generally speaking, we only retain your personal information for the shortest time necessary to achieve the purpose. However, under the following circumstances, we may change the storage time of personal information to meet the legal requirements:

·To comply with applicable laws and regulations;

·In order to comply with the provisions of court decisions, rulings or other legal procedures;

·To comply with the requirements of relevant government authorities or legally authorized organizations;

·We have reason to believe that we need to comply with laws, regulations and other relevant provisions;

·The purpose reasonably necessary to implement the relevant service agreement or this policy, safeguard the social and public interests, and protect the personal and property safety or other legitimate rights and interests of our customers, US or our affiliates, other users or employees.

When the operation of our products or services stops, we will notify you in the form of push notice, announcement, etc., and delete or anonymously process your personal information within a reasonable period of time.

information safety

We provide corresponding security for your information to prevent loss, improper use, unauthorized access or disclosure of information.

We strictly abide by laws and regulations to protect users' communication secrets.

We will use various security protection measures within a reasonable security level to ensure the security of information.

For example, we use encryption technology (e.g., TLS, SSL), anonymization and other means to protect your personal information.

We have established special management systems, processes and organizations to ensure information security.

For example, we strictly restrict the scope of people accessing information, require them to abide by the obligation of confidentiality and review.

In case of security incidents such as personal information disclosure, we will start the emergency plan to prevent the expansion of security incidents, and inform you in the form of push notice, announcement, etc.

advertisement

We may use your relevant information to provide you with more relevant advertisements on relevant websites, applications and other channels. You can learn more in the about advertising page.

Protection of minors

We attach great importance to the protection of minors' personal information.

According to relevant laws and regulations, if you are a minor under the age of 18, you should obtain the consent of your parent or legal guardian before using Tencent's services.

We have products or services specifically for children under the age of 14. The products or services include function blocks specifically for children, or products or services that require users to input birthday, age information and other products or services that can identify users' age.

If you register or use such products or services, according to relevant laws and regulations, if you are a child under the age of 14, you should obtain the consent of your parents or legal guardians in advance according to the registration and use process, and your parents or legal guardians should help you complete the product or service registration process, So that you can use the products or services we provide.

If you are a child's guardian, you should carefully read this policy before helping children complete the registration and use of products or services Product specific privacy protection guidelines (if any) and child privacy protection statement, decide whether to agree to this policy, product specific privacy protection guidelines (if any) and child privacy protection statement, and help children register and use, so that children can use the products or services we provide.

If you have any questions or claims about the personal information protection of the children under your custody, please contact us through the contact information disclosed in part VII of the child privacy protection statement. We will deal with and reply to you within a reasonable time.

Scope of application

This policy applies to all our services.

Some services have specific privacy guidelines / statements that more specifically describe how we deal with your information in the service.

In case of any inconsistency between this policy and the privacy guidelines / statements of specific services, the specific privacy guidelines / statements shall prevail.