Last Updated: December 21, 2024
Welcome to Divino ("we," "our," or "us"), a voice-first AI coaching application provided by Ascencia,Inc. We are committed to protecting your privacy and providing a secure experience when using our mobile application and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
We collect several types of information to provide and improve our services:
When you use Divino, you may provide us with:
Account information, including your name and email address when you register
Voice recordings and transcripts when you interact with our AI coaching features
Your preferences and settings within the app
Profile information you choose to share
Religious or spiritual preferences to personalize your experience
Communications and feedback you share with us
Payment information when you make purchases (processed securely through our payment providers)
Our app automatically collects certain information, including:
Device information such as your mobile device model and operating system version
Usage data showing how you interact with our app
IP address and general location data for service optimization
App performance data to ensure quality service
Voice interaction metrics to improve our AI coaching
Error logs to resolve technical issues
As a voice-first application, we specifically process:
Voice recordings for immediate interaction with our AI coaching features
Interaction patterns to improve our service
Voice recognition data to enhance accuracy
Conversation context and history for personalized coaching
We use your information to:
Provide AI-powered spiritual guidance and coaching
Process and respond to your voice interactions
Personalize your experience based on your preferences
Improve voice recognition accuracy
Manage your account and preferences
Process your payments and transactions
We also use your information to:
Enhance app functionality and features
Train our AI models to better serve you
Analyze usage patterns for improvement
Debug technical issues
Optimize voice recognition capabilities
We may use your information to:
Send important service updates and notifications
Provide technical support
Send marketing communications (only with your explicit consent)
Enable community features you choose to use
We share your information only in limited circumstances:
We work with trusted service providers who help us:
Host our services securely in the cloud
Analyze app usage and performance
Process payments
Process voice data
Provide customer support
These providers are contractually bound to protect your information and can only use it for specified purposes.
We may share information:
To comply with applicable laws and regulations
To respond to valid legal requests from public authorities
To protect our rights, privacy, safety, or property
To detect, prevent, or address fraud or security issues
We implement appropriate technical and organizational measures to protect your information, including:
Industry-standard encryption for data transmission
Secure data storage systems
Regular security assessments
Strict access controls
Comprehensive incident response procedures
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Manage your voice data
Control your privacy settings
Opt-out of marketing communications
Request data portability
We retain your information only as long as necessary to provide our services and comply with legal obligations. This includes:
Maintaining your account data while active
Storing voice data for service improvement
Retaining necessary records for legal compliance
Deleting data upon account termination
Our services are not intended for users under 13 years of age (or applicable local age requirement). We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it.
We may transfer your information globally to provide our services. When we do, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.
We may update this Privacy Policy periodically. We will notify you of material changes through the app or via email. Your continued use of our services after changes indicates your acceptance of the updated policy.