Directv customer service
When you need help with your DIRECTV service, there are a variety of ways to contact customer service or technical support. Check out some ways you can contact a DIRECTV representative for help with everything from paying your DIRECTV bill to scheduling service repairs.
DIRECTV customer service phone number
(888) 570-1595
DIRECTV Customer Service Hours: Monday through Sunday, 8 a.m. to 5 p.m. m. at midnight eastern time
Please have the phone number associated with your DIRECTV account or your DIRECTV account number available when you call.
DIRECTV's automated menu is voice activated, so don't worry about having to press a bunch of numbers. Just say why you're calling when prompted.
The DIRECTV customer service number is ideal for general information about your DIRECTV account and account statements.
Call DIRECTV Customer Service for:
Access and edit your account information
Pay your DIRECTV bill
Ask questions about a recent DIRECTV account statement
Change existing DIRECTV services
Check the status of a DIRECTV equipment order
When is DirecTV customer service available by phone?
General customer support and new customer setup is available daily from 8 a.m. to 5 p.m. m. to 12 a.m. m, eastern time. Technical support is available 24 hours a day, seven days a week. Telecommunications Relay Service (TRS) is also available. This information applies to residential accounts: business accounts are set up and serviced by a different division.
How do people feel about DirecTV's telephone customer service?
At one time, DirecTV was well known for its high levels of customer satisfaction and there are many reports online from DirecTV users who are satisfied with their overall service, as well as their experience with DirecTV customer service over the phone. .
On the other hand, some feel that quality has declined since the AT&T merger. Some people have complained that DirecTV customer service does not provide consistent attention to their customers.
Another complaint is that DirecTV's phone systems do not keep proper records of calls. If detailed call records are not maintained, customers may have to tell their "story" to multiple agents, which can be frustrating.
Media reports
There have been some media reports about DirecTV offering pay-per-view and sports channel deals and then not honoring the offer, charging the customer instead. In one case, a customer was promised a free sports channel and charged. After requesting service cancellation, customer was charged an early termination fee.
Another case involved a customer whose roof was damaged by DirecTV. DirecTV offered to pay for the repairs, but repeatedly ignored requests for compensation after the customer hired the approved contractor and paid the repair bill itself. The phone representatives were particularly inept in handling the case, promising to call back and failing to do so.
In these cases, DirecTV was eventually able to work things out with customers, although third parties had to be involved.