Policies

Purchase Policy

1. Order Processing: Once the order is placed, we will process your request and send you a confirmation via email. The delivery of digital products will be immediate once the payment process is completed.
2. Payments: We accept payments via Tebex - Payment Methods. Please ensure you provide accurate and up-to-date payment information.
3. Responsibility: It is your responsibility to verify that the configuration or plugin purchased is compatible with your Minecraft server and meets your expectations before completing the purchase.
4. Modifications: We reserve the right to modify prices and product descriptions at any time. Changes will not affect orders that have already been confirmed.
5. Document Modifications: We reserve the right to change any policy without prior notice.

Refund Policy

1. Refund Requests: Since digital products are delivered immediately, refund requests will only be considered in exceptional cases. You must request a refund within 24 hours of purchase if the product has technical issues that could not be resolved through our support.
2. Refund Process: To request a refund, contact us at dianelito2008@gmail.com with your order number and a detailed description of the issue. We will evaluate your request and, if applicable, process the refund.
3. Exclusions: Refunds will not be applied if the issue is due to incompatibilities with your specific setup, user errors, or changes in personal preferences.
4. Contact: For any inquiries related to refunds, please contact our support team at dianelito2008@gmail.com.
5. Document Modifications: We reserve the right to change any policy without prior notice.

Piracy and External Downloads Policy

1. Piracy Protection: At Dianelito, we are committed to protecting our products and complying with intellectual property laws. All our digital products are designed to be used solely within the intended context and according to the established terms of use.
2. Unauthorized Distribution Prohibition: It is strictly prohibited to distribute, share, or sell any product purchased from our store without our express authorization. Unauthorized distribution of our products is considered an infringement of intellectual property rights and may result in legal action.
3. Responsibility for External Downloads: We are not responsible for issues or damages arising from the download, installation, or use of our products from unauthorized external sources. The only safe and recommended way to obtain our products is through our official store.
4. Claims and Support: If you encounter issues with a product obtained outside of our official platforms, we recommend contacting the provider of that external source directly. We do not guarantee support for issues arising from unauthorized downloads or illegally obtained products.
5. Reporting Illegal Activities: If you are aware of any illegal activities related to the unauthorized distribution of our products, please notify us so that we can take appropriate action to protect our rights and those of our customers.
6. Contact: For any inquiries related to this policy or if you need assistance regarding piracy issues, you can contact us at dianelito2008@gmail.com.
7. Document Modifications: We reserve the right to change any policy without prior notice.

PROMOTIONAL POLICIES

1. We are not responsible for loss or theft of our PROMOTIONAL items

2. If you fail to comply with any requirement of the PROMOTIONS, your given product/object will be taken away

3. Document Modifications: We reserve the right to change any policy without notice

By purchasing and claiming promotional items, you agree to the policies in this document