is the process of creating, sharing, and maintaining knowledge and information in an organization. It is a way of using a multi-faceted strategy to make the best use of your organization’s knowledge assets to achieve your business goals. Storing knowledge effectively will help you improve performance, share insights, boost innovations, and continually improve your business and organization. 

KM is a multi-disciplinary field that combines aspects of information management and content management with organizational development and human resource development. The scope of knowledge management covers a range of activities from auditing how an organization shares information to managing content in a knowledge bank.