Billing and Payment
The following information is provided to help you understand water billing and payment policies of Devore Water Company (DWC).
- Bills are sent to shareholders (property owners) on a monthly basis.
- Meters are read between the 25th and the last day of each month, and bills are mailed by the last day of the month.
The minimum rate includes up to 250 Cubic Feet (1870 gallons) per share; tiered rates are used to calculate additional water usage. Water rates for a single-family 5/8 or 3/4-inch meter are:
Returned Check Fee - $20.00 check
Late Fee - 1.5% per month or 18% annually
Share Transfer Fee - $95.00
DWC does not assume responsibility for late or non-delivery of water bills by the post office. If you have not received your bill by the last day of the month, please contact our office to check your account status.
All bills are due and payable upon presentation and are past due if unpaid after 30 days from the read (service to) date.
Accounts with an unpaid opening balance are subject to a late charge if payment of the past due balance is not received by the 15th of the month.
Customers who do not pay past due bills by the shut-off date are subject to discontinuance of service and shut-off fees. In addition, to restore service after normal working hours, an after-hours turn-on fee is collected prior to the restoration of service.
DWC does have a payment extension policy that may be available if a shareholder needs additional time to make a payment. Our staff will be happy to explain our extension guidelines to you. All requests for extensions must come from the property owner prior to shut-off deadlines. DWC does not honor requests for payment extension from tenants.
Payment Methods and Locations
In addition to the U.S. Mail, water bill payments may be made at the following locations:
DWC Office (Drive - thru drop off)
Check or Money Order
Office hours are:
9:00 a.m. - 4:00 p.m. -- Monday, Tuesday, Wednesday, Thursday
CLOSED - Friday
If you have a problem or any questions regarding your water bill, you may call us at (909) 887-3310.
Rates and collection policies are subject to change without notice.
Most frequently asked questions related to billing
1. How can I start or cancel service or change my billing information?
Call our office and speak with our Office Managers. They are available during the office hours shown above, at (909) 887-3310. Because of DWC’s status as a water company, requests to start a new service will only be taken from shareholders, and only after escrow has closed and the shareholder has become the legal owner of the property.
2. Why is my water bill so high?
Water usage may increase dramatically for many reasons. Before calling DWC:
- Try to recall if anything unusual might have happened during the billing period that could explain the bill. For example, a leak occurred, there were extra people in the house, or someone else was watering while you were on vacation
- Look for wet spots in your house or yard
- Check for dripping faucets
- Listen to see if your toilet sounds like it is running, or flushing on its own
Call our office if you still believe there is a problem. The first step that DWC takes is rechecking the meter reading to make sure it is correct. If the meter is moving when water is not in use, it may indicate a leak. This information will be provided to you so the next appropriate action can be taken.
3. How do I get my water turned back on after it was shut off due to non-payment?
If your water service has been discontinued because payment was not received by the final payment date, you will be required to pay the shut-off fee, in addition to the past-due balance, before service can be restored. You must come into the DWC office and pay by cash, check, or money order. If you are unable to pay during normal business hours and use our emergency number 909-709-3113 to arrange for your service to be restored before the next business day, you will be required to pay an after-hours turn-on fee, in addition to the shut-off fee and past-due balance.