The time between a call for help and the arrival of emergency services can be filled with anxiety and uncertainty. At DLM, we close that gap, providing you with professional support and peace of mind when you need it most.

Why Wait in Uncertainty?

With NHS ambulance services facing unprecedented demand, wait times can be longer than expected. We provide a vital safety net, ensuring you or your loved ones aren't left waiting without support.

• Rapid Arrival: We aim to be on-site within 45 minutes of your call.

• Clinical Assessment: Our team performs a thorough head-to-toe assessment to check for injuries or hidden medical issues.

• Safe Manual Handling: If it is safe to do so, we use professional techniques to assist the fallen person back to the comfort of their bed or chair.

• Continuous Care: If an injury is detected, we provide immediate stabilization and remain by your side until the ambulance arrives.

Don’t let a fall become a "long lie." We provide the dignity, safety, and speed that your family deserves.

EMERGENCY PROTOCOL: WHAT TO DO

If you discover a fall, follow these three steps immediately:

1. Call 999 Request an ambulance. This ensures you are in the emergency system and provides an estimated wait time.

2. Call DLM: 0800 94 94 099 Contact our response team. We aim to be at your side within 45 minutes to begin an immediate assessment.

3. Professional Care & Resolution Once on-site, our clinicians will conduct a full physical check.

• If Safe: We will use professional lifting equipment to return the person to their chair or bed and cancel the ambulance.

• If Injured: We will provide immediate care and stabilization, remaining with the patient until the NHS crew arrives.

Care Without Barriers

We believe that when someone falls, the focus should be on safety and dignity—not paperwork. Our service is designed to be accessible to everyone in the community, regardless of their circumstances.

For Private Individuals & Households

• No Registration Needed: You don’t need to be a member to call us.

• Donation-Based Service: We provide our emergency response in exchange for a voluntary donation. These contributions are vital—they keep our crews trained and our vehicles ready to respond to your neighbours in need.

For Care & Nursing Homes

We act as a professional extension of your care team, helping you manage falls safely and reducing the time residents spend on the floor.

• One-Off Callouts: Pay-as-you-go emergency assistance for immediate needs. from £240 per callout

• Monthly Subscriptions: Budget-friendly retainers for 24/7 response and unlimited support.