Privacy Policy
Please read with understanding before using our services
Dear Customer,
Welcome to Depanini! We are committed to safeguarding your privacy and ensuring a secure and transparent experience. This document provides a clear overview of our data protection processes.
We are Depanini LLC with registration number: 1010443133. You can contact us through the following channels:
Email: Help@depanini.online
Address: [Your Company Address]
By visiting our website, registering, or placing orders, you agree to this privacy policy. We act as data controllers, determining how we process your personal data in compliance with legal requirements.
For any data protection inquiries, contact our data protection team at data.protection@depanini.online.
We reserve the right to update this privacy policy in compliance with statutory provisions. Significant changes will be communicated, and we will not process your personal data without your consent for modifications.
As a customer, you can choose what information to share with us. While certain data is necessary for contract fulfillment, we respect your privacy choices.
We collect and process only the required personal data necessary to deliver our services. Your consent is essential for utilizing our services.
You can exercise the following rights at any time:
Right to Review Privacy Policy: View and consent to the data privacy policy before processing.
Right to Access: Request information about the data we store and process about you.
Right to Rectification: Correct any inaccurate stored data directly in your profile.
Right to Erasure: Request deletion of your stored data and deactivate your account.
Right to Data Portability: Request a copy of your stored data in a machine-readable format.
Right to File a Complaint: Report concerns about data handling by emailing data.protection@depanini.online.
We process personal data according to strict legal requirements, ensuring transparency and lawful processing.
Categories of Personal Data:
Contact Information:
Name, phone number, email address, social media ID (if applicable).
Reason: For communication and customer support.
Precise Location Data:
Addresses, city, country, longitude, latitude.
Reason: Essential for accurate ride tracking, route optimization, and safety monitoring.
Profile Data:
Name, email address, phone number, delivery addresses, date of birth.
Reason: Required for account management and service customization.
Device Information and Access Data:
Device ID, operating system & version, device location, time of access, IP address.
Reason: Ensures security, fraud prevention, and early detection of suspicious behavior.
Order Information:
Ride history, ride destinations, invoices, ride IDs, ratings, payment method.
Reason: Order processing, service improvements, and anonymization upon request.
Communication Data:
Name, email address, phone number, device ID.
Reason: Contacting you via email, SMS, or in-app notifications.
Payment Information:
Payment method, pseudonymized credit card details.
Reason: Tracking payments and order assignments.
Emergency Contact Information:
Name, phone number.
Reason: Allows users to add an emergency contact for safety during rides.
With Depanini and Drivers:
We share personal data with Depanini drivers for efficient ride fulfillment.
Customer Support and Call Center:
Conversations are stored for quality improvement and training, deleted after 12 months or upon completion of quality checks.
Fraud Prevention and Security:
Automated monitoring detects and prevents suspicious behavior on our platform, ensuring security.
Mergers, Acquisitions, or Ownership Changes:
In such events, legal data protection regulations are ensured.
Vouchers and Coupons:
Personal data is collected for voucher management and customer loyalty rewards.
Service Providers:
Data processors comply with CITC requirements and are regularly audited.
Third Parties:
Consultants, lawyers, or tax advisors receive data based on contracts. We never sell or rent personal data.
Legal Authorities:
Personal data may be disclosed if legally required or to prevent harm.
Data is deleted upon your request or when you delete your account, subject to legal retention periods.
We use cookies to improve website usability and functionality.
Types of cookies:
Required Cookies: Essential for core website functionality.
Functional Cookies: Collect anonymous data to improve user experience.
Personalized Cookies: Deliver targeted ads based on user interests.
For more details, visit our website’s cookie policy. For any concerns, contact support@depanini.online.