# Privacy Policy for Delné
**Last Updated:**
**Effective Date:**
## 1. Introduction
Welcome to Delné ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using Delné, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.
## 2. Information We Collect
### 2.1 Information You Provide to Us
- **Account Information:** When you register, we collect your name, phone number, email address, and role (consumer or service provider).
- **Profile Information:** If you register as a service provider, we collect additional information including business name, provider type (individual or corporate), bio, profile photos, service images, addresses, and social media links.
- **Communication Data:** Messages, photos, videos, and documents you send through our in-app chat feature.
- **Booking Information:** Details about services you book or provide, including dates, times, and service descriptions.
- **Payment Information:** Payment details processed through our payment service providers (we do not store full payment card information on our servers).
### 2.2 Information Automatically Collected
- **Device Information:** Device type, operating system, unique device identifiers, and mobile network information.
- **Location Information:** Precise and approximate location data when you grant location permissions. We use this to show nearby service providers and help providers display their location on the map.
- **Usage Data:** Information about how you interact with our App, including features accessed, time spent, and actions taken.
- **Log Data:** IP addresses, browser type, access times, and referring website addresses.
### 2.3 Information from Third-Party Services
- **Google Maps:** We use Google Maps API to provide location-based services, map displays, and geocoding. Google's privacy policy applies to their services.
- **Firebase/Google Services:** We use Firebase for analytics and push notifications. Google's privacy policy applies to Firebase services.
## 3. How We Use Your Information
We use the collected information for the following purposes:
- **To Provide and Maintain Our Service:** Create and manage your account, facilitate connections between consumers and service providers, process bookings, and enable communication through our chat feature.
- **To Improve Our Service:** Analyze usage patterns, troubleshoot issues, and enhance user experience.
- **To Communicate with You:** Send you notifications about messages, bookings, service updates, and important account information.
- **To Process Payments:** Facilitate payment processing for services booked through our platform.
- **To Ensure Security:** Detect, prevent, and address technical issues, fraud, and unauthorized access.
- **To Comply with Legal Obligations:** Meet legal requirements, respond to legal processes, and protect our rights and the rights of our users.
## 4. Permissions We Request
### 4.1 Location Permissions
- **Purpose:** To show you nearby service providers and allow service providers to display their location on the map.
- **When Used:** When you search for services or when providers want to share their location.
- **Control:** You can disable location permissions in your device settings, but this may limit certain features.
### 4.2 Camera and Photo Library Permissions
- **Purpose:** To allow you to take or select photos for your profile picture, service gallery, and chat attachments.
- **When Used:** Only when you explicitly choose to take a photo or select an image from your gallery.
- **Control:** You can deny these permissions, but you may not be able to upload photos or images.
### 4.3 Microphone Permission
- **Purpose:** To enable audio features in the App (if applicable).
- **When Used:** Only when you explicitly use audio-related features.
- **Control:** You can deny this permission in your device settings.
### 4.4 Notification Permission
- **Purpose:** To send you push notifications about messages, bookings, and important updates.
- **When Used:** When you receive messages, booking confirmations, or service-related notifications.
- **Control:** You can disable notifications in your device settings or within the App.
## 5. How We Share Your Information
We may share your information in the following circumstances:
- **With Other Users:** Your profile information (name, profile photo, ratings, services) is visible to other users of the App to facilitate connections and bookings.
- **With Service Providers:** We share information with third-party service providers who perform services on our behalf, including:
- Payment processors
- Cloud storage providers (AWS S3)
- Analytics providers (Firebase)
- Map services (Google Maps)
- **For Legal Reasons:** We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
- **Business Transfers:** In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- **With Your Consent:** We may share your information with your explicit consent for any other purpose.
## 6. Data Storage and Security
- **Storage Location:** Your data is stored on secure servers and cloud storage services (AWS S3) located in various regions.
- **Security Measures:** We implement appropriate technical and organizational measures to protect your information, including encryption, secure authentication, and access controls.
- **Data Retention:** We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
## 7. Your Rights and Choices
You have the following rights regarding your personal information:
- **Access:** Request access to the personal information we hold about you.
- **Correction:** Request correction of inaccurate or incomplete information.
- **Deletion:** Request deletion of your account and associated data.
- **Opt-Out:** Opt out of certain data collection and marketing communications.
- **Data Portability:** Request a copy of your data in a portable format.
To exercise these rights, please contact us using the information provided in Section 10.
## 8. Children's Privacy
Our App is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
## 9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our App, you consent to the transfer of your information to these countries.
## 10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
## 11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us
## 12. Third-Party Links and Services
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.